Solving customer problems by shipping product the same day is a common occurrence at EXAIR. Here is another example.
As companies grow and add more personnel, the details of projects and solutions can get lost if not recorded well. Newer employees may not have knowledge of solution specifics, and unknown details can be hard to discover, especially in larger organizations. An example of this happened recently when one of our customers contacted me about the Cabinet Cooler shown in the image above.
The NEMA 12 Cabinet Cooler was working flawlessly and had been for some time. As temperatures rose, however, other machines in this facility began to experience overheating conditions leading to machine downtime, decreased throughput, and increased stress on operations personnel.
One of the maintenance workers noticed that the cabinet with the EXAIR Cabinet Cooler was functioning properly, so they did a quick Google search of the product. They were met with numerous postings about the theory of operation for Cabinet Coolers and Vortex Tubes, how-to videos for installation/thermostats/side mount kits, and our blog site with countless application solutions provided by our products.
Figuring they’d found the right place, they reached out to me via email and shared their story. And, what they ultimately needed from me was help identifying which Cabinet Coolers they had on hand to mimic the solution in other, identical machines.
Thankfully they provided the image above, which shows a label near the compressed air inlet designating the compressed air consumption (at 100 PSIG). (See below)
Based on this label and the dimensions of the Cabinet Cooler, I was able to identify this as our model 4025 NEMA 12 Cabinet Cooler, which is part of the larger, complete system model 4325. After providing the model number, price, and availability, this customer was able to order the needed Cabinet Coolers which were shipped the same day.
Shipping solutions from stock is an everyday thing here at EXAIR. If you’re in need of a solution for cooling, cleaning, conveying, removing static, or coating contact an EXAIR Application Engineer. We can help you solve your problem – TODAY!