A Customer Service Experience

Upon moving to our new house, quite a distance from our old location, my wife and I were looking for a new “go to” restaurant that would be close to our new digs.

I did a Google search and found a place that was only a couple miles away and had good reviews. My wife and I went in and it was a quaint little place. The food was good, as expected, but the service was not.

We discussed the lackluster service and decided to go again about a week later hoping it was an isolated incident. On this visit we had a different server (which turned out to be the owner). Long story short, the service was again not good. It took a long time to place our order and receive our food.

I was ready to just write them off but my wife has a very soft and forgiving heart. So against my vote we go a third time. Which turned out to be a carbon copy of the 1st visit. With one great exception, we left after we had been there 25 minutes and our order was not taken. So, now we drive farther to our “old standby” because the service makes the difference to us.

The chart below is representative of reasons business’s lose customers.

Pie Chart

Fortunately, EXAIR is a customer centric organization.   EXAIR ensures that the staffing is present to handle your needs with the care and quickness you deserve and our culture dictates that we serve you effectively and efficiently!  With both a Customer Service and Application Engineering Department we can handle your questions and requests consistently and accurately. Speak with a real person, and learn from over 159 years worth of combined manufacturing experience.

Did you know that most items are available for same day shipping (limits on quantities) with orders that can be processed by 3:00PM Eastern Time for the USA?  Last but certainly not least EXAIR offer’s a 30 day money back guarantee on all our catalog items within 30 days of the purchase date!

When you are looking for quiet and efficient point of use compressed air products or static reduction devices, give us a call.  Experience the EXAIR difference first hand and receive the great customer service, products and attention you deserve!  We would enjoy hearing from you.

Steve Harrison
Application Engineer
Send me an email
Find us on the Web 
Follow me on Twitter
Like us on Facebook

EXAIR Application Details Guide

The EXAIR website is valuable resource for reviewing and getting information about the many Intelligent Compressed Air® Products that we manufacture and sell.  It is a good place to learn more about the products, how they work, calculate air savings, see the many styles and materials of construction and much, much more.

If you have a specific application and would like us to review the process parameters and get our recommendation as to the best way to solve the issue, you can utilize the Application Assistance Worksheet located on the Left Menu Bar on many of the Product Pages.

Capture

Clicking on the Application Assistance Worksheet will provide you with a couple of ways to access the form.  Choosing one of the options will present you with the form below.

ApplicationDetailsGuide

This form has sections regarding Process Description, Part Specifications, Product Movement, and Other for general information.  By filling out this form with as much detail possible, and then online submitting or emailing to applications@exair.com, one of our Application Engineers will review and be in contact with you to further discuss in preparation for presenting a solution for you.

Or – to discuss your processes and how an EXAIR Intelligent Compressed Air® Product can provide a beneficial service, feel free to contact EXAIR and myself or one of our other Application Engineers can help you determine the best solution.

Brian Bergmann
Application Engineer

Send me an email
Find us on the Web
Like us on Facebook
Twitter: @EXAIR_BB

 

Another Piece To The Puzzle

With having three young children, puzzles are a very popular item in my house.   Whether it is a wooden puzzle where you are matching different color fishes into their corresponding recess on a board, or maybe a classic Rubik’s Cube that I will get half way through solving when one of my daughters wants to help mess it up.  (Which I absolutely love to help them do because I watch their face as they turn each side and it is simply a look of pure joy and amazement. No matter the case, the puzzles always get solved and then they are guaranteed to be done again.

Cabinet Cooler

Here at EXAIR, I look at nearly every application I come across as a puzzle.   Sometimes, we have the exact piece that has a precise place and fit.  This could be a Cabinet Cooler System to cool and overheating electrical panel.  More often than not, it’s not that easy.  We spend a good margin of our time creating a picture in our head of what the customer’s application is and we try to find that missing piece to the puzzle that will complete their needs.

This is one of the great things about the Application Engineering Department here at EXAIR, each one of us has a very diverse professional background and very different life experiences which permits us to cover just about any scenario you can throw at us.  If one of us hasn’t experienced it, there is a good chance we have someone outside of our department who has and we will bring them in on the problem solving.  It’s not too uncommon for certain applications to even make it into the eyes and ears of the President of EXAIR due to his extensive background with many industries.

The point is, if we can’t figure it out, we know who to ask, if they don’t know, we’re going to try our hardest to get you the right product to fit your needs and exceed your expectations the first time. If not, we honor a 30 day guarantee on stock products and will take the product back so you know that we have exhausted all options.   We’ve even been known to call former customers back when we come out with new products that will fit their needs we weren’t able to meet.

30 Day Guarantee
30 Day Guarantee

If you think you have a hard to solve compressed air application, contact us.

Brian Farno
Application Engineer Manager
BrianFarno@EXAIR.com
@EXAIR_BF

Life Hacking = Better Easier Life. So What Happens When You Hack Compressed Air?

The birth of the internet and personal computer brought to light a new form of hacking.  For many years now hacking has been considered a negative action, even criminal.  However, within the past several years the term lifehacking has come to mean a process of bettering your life through tips and tricks.  There are entire blogs and TED talks about life hacking, so that has gotten me thinking of how can EXAIR hack your compressed air system and turn it into a life hack?

All of our products are designed and engineered to make your life easier and better.  The best product I can think of to demonstrate this is our Super Air Knife With Plumbing Kit Installed.  This is an option for any of our Super Air Knives which are longer than 24″ that makes installation even easier on your end.  The plumbing kit has already connected air to each port on the Super Air Knife so all you have to do is plumb air to a single port at the end of the kit assembly.  See the picture below for a better idea.

Alumina dust 3 PKI

Another item that has helped many customers is our Chip Trapper System.   This is essentially a modified or hacked Reversible Drum Vac System which  adds the benefit of filtering the liquid you are sucking up to a 5 micron level.  (Other filter levels/sizes available.) This means you can make your cutting fluid last longer and cut that rancid coolant smell in your machine shop down because the bacteria in the coolant doesn’t have any solids to live upon.  This also means that you won’t be giving your coolant reclamation company any of your valuable solids so you keep more of your scrap profits.

So if you are looking for a way to make your life easier while you are working with compressed air, let us know, we’ll see how you can hack your compressed air applications.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF