Always Do Right

Always do right.  It will gratify some people and astonish the rest” is a quotation from Mark Twain hanging in my office.   I first encountered this quotation several years ago when my son, in a last-minute rush to complete an English assignment, needed a quote to write a paper about explaining its meaning to him.   He got a good grade on the paper and I got the quote.

The Customer Service/Order Entry group at EXAIR Corporation operates by this creed.  We have a dedicated group of Customer Service representatives who work very hard each day to “Always do right”.  They serve a variety of customers – both external and internal.  They are the first voice you hear when you call EXAIR.  We do not have automated call answering at EXAIR during the hours of 8 am to 5 pm Eastern Time.  You will always get a live person answering your call – sometimes more lively than other times, I do admit.  If your party is not available, we will offer voice mail or take a message. 

The Customer Service group processes all orders received – either by fax, email, web or telephone.  They are interacting constantly with our Application Engineers, Production Department or Shipping Department.  They deal with a lot of customers throughout the day from all types of industries.

Their goal is to satisfy every customer’s request in a timely and efficient way.  Recently, a customer called in a rush order after all ground freight carrier pick-up deadlines had passed.  He needed some EXAIR product on his floor on Monday morning.  One of our Customer Service reps took his order home with her. She came back to the shop on Saturday afternoon and met the carrier in our parking lot for their 2 pm pick-up appointment.

Give us a try.  Check out the rest of the website and see if we can “Always do right” for you.

Bob West
Chief Financial Officer

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