A Customer Service Experience

Upon moving to our new house, quite a distance from our old location, my wife and I were looking for a new “go to” restaurant that would be close to our new digs.

I did a Google search and found a place that was only a couple miles away and had good reviews. My wife and I went in and it was a quaint little place. The food was good, as expected, but the service was not.

We discussed the lackluster service and decided to go again about a week later hoping it was an isolated incident. On this visit we had a different server (which turned out to be the owner). Long story short, the service was again not good. It took a long time to place our order and receive our food.

I was ready to just write them off but my wife has a very soft and forgiving heart. So against my vote we go a third time. Which turned out to be a carbon copy of the 1st visit. With one great exception, we left after we had been there 25 minutes and our order was not taken. So, now we drive farther to our “old standby” because the service makes the difference to us.

The chart below is representative of reasons business’s lose customers.

Pie Chart

Fortunately, EXAIR is a customer centric organization.   EXAIR ensures that the staffing is present to handle your needs with the care and quickness you deserve and our culture dictates that we serve you effectively and efficiently!  With both a Customer Service and Application Engineering Department we can handle your questions and requests consistently and accurately. Speak with a real person, and learn from over 159 years worth of combined manufacturing experience.

Did you know that most items are available for same day shipping (limits on quantities) with orders that can be processed by 3:00PM Eastern Time for the USA?  Last but certainly not least EXAIR offer’s a 30 day money back guarantee on all our catalog items within 30 days of the purchase date!

When you are looking for quiet and efficient point of use compressed air products or static reduction devices, give us a call.  Experience the EXAIR difference first hand and receive the great customer service, products and attention you deserve!  We would enjoy hearing from you.

Steve Harrison
Application Engineer
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Do You Need 30 Days for Testing?

Not long ago while checking out of a motel my laptop bag that was attached to the handle on my suitcase fell forward and the impact shattered the screen on the laptop.  Upon turning the computer on I realized that a new screen was in order.

I waited until I arrived at home and found what I thought to be the correct monitor and quickly ordered it.  It arrived two days later and I painstakingly took the laptop apart and exposed the mounting frame.  The removal of the broken screen and the installation of the new was not too difficult but the cable connector was less than robust and was very tight.  Carefully I worked it back and forth and it came free.

Installation and reassembly went quickly and then I powered up the machine.  I was only greeted with a series of very loud and annoying beeps.  At that point I shut it down and called the company I purchased the screen from and described the issue.  They determined that the resolution of the screen was incorrect for my laptop and that I needed a different model.  They said I could return the incorrect one and upon inspection receive a credit less the return shipping.  At that point I ordered the correct screen and packaged up the wrong one and dropped it off at the parcel delivery service.

The new model arrived and it installed easily and worked perfectly.  I waited patiently and never did see a refund so I called the company and they said that it was an oversight on their end and that it would be corrected within 48 hours.  Sure enough they issued the credit and money was credited back to my account with one exception, the 40% restocking fee!

I can tell you that EXAIR is not that way!  If you order the wrong item or are not satisfied for any reason and the item was purchased within the last 30 days we will facilitate the return and ZERO restocking fee. There are a multitude of reasons our customers would want to take advantage of our 30 day guarantee and we make it a simple transaction if you need to take advantage of it too. Testing is one reason a customer would use this 30 days, other customers may have ordered incorrectly or released product inadvertently, they may have wanted a small sample for a meeting or demonstration at a customers location.

30 day money back guarantee
EXAIR Guarantee

If you want to discuss any EXAIR product, I would enjoy hearing from you…give me a call.

Steve Harrison
Application Engineer
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Adjustable Spot Cooler Provides Needed Cooling In Sunglass Lens Manufacturing

A little while back, I worked with a large eyeglass manufacturer on a sunglass lens cooling application. In their setup, they were dry cutting film-coated lenses with a router and after the lenses are cut, they are passed through several different rinse cycles and inspected for scratches or other damage. They were seeing a high number of reject parts and determined that the heat being generated by the tooling, was causing the irregularities. In an effort to alleviate the condition, they used a section of open flexible tubing to blow compressed air at the bit, which helped a little, but they were still concerned with the amount of scrap material.

I recommended they use our Model # 3825 Adjustable Spot Cooler System in the process. The Adjustable Spot Cooler incorporates a Vortex Tube to provide a temperature drop from the incoming supply air temperature. Using the temperature control valve, the exhausting air temperature and flow can be adjusted to fit the application. The system includes a flexible hose to focus the cold air to the desired area until re-positioned. The system also features a magnetic base that allows for easy mounting. By incorporating the filter separator included in the system, they can remove any moisture and/or contaminants in the air supply, relieving any concern with contamination or damage to the part.

Model 3825 Adjustable Spot Cooler System

If you have a cooling application you’d like to discuss or for help selecting the best product to fit your need,  give me a call at 800-903-9247.

Justin Nicholl
Application Engineer
justinnicholl@exair.com
@EXAIR_JN

 

sunglasses image courtesy of passer-by via creative common license.

 

EXAIR’s Unconditional 30 Day Guarantee = Success!

This week in Cincinnati we hit a record high 79°F. Since less than a week earlier it snowed all afternoon, let’s just say many people around here began to get excited. While I don’t mind a little snow here and there, once February begins to draw to a close I’m ready to bust out the shorts, tank tops and flip flops and bring on some warmer temperatures. It also means I’m right around the corner from opening up the pool. Let’s hope that goes much smoother than last year….

34204256145_e6f1573362_k

Another benefit to the warmer temperatures, especially here in Cincinnati, is the coming of the baseball season. With the Reds Spring Training also starting this week, optimism is in the air (albeit reserved after the last few years performance).

Unlike baseball where it’s 3 strikes and youuuu’rrrreeee out! EXAIR’s unconditional 30 day guarantee for all stock products allows you the opportunity to test out several different solutions to ensure you get the right product for your application.30dayguarantee

I recently worked with a customer that was interested in switching their current blowoff process with something that would reduce their sound levels but still allow them to complete the job in a similar time frame. The company makes aluminum castings and was using the air gun to remove residual sand leftover in the die after each cycle. Their current air gun was producing sound levels at 107 dBA, well above OSHA’s safe operating range for a full 8 hour shift of work according to OSHA 29 CFR 1910.95(a).

They didn’t want to commit to just one style of air gun, so he purchased a 1210SS-18 (Safety Air Gun w/ ¼ NPT Stainless Steel Nozzle and 18” extension) and a few different additional ¼ NPT nozzles to see which style his operators preferred. After some testing, they concluded that the air gun with an 1122SS 2” Flat Nozzle installed provided them with the best results. Having the added feature of changing out the shim to increase/decrease the force and flow was also welcomed. They’ll be returning the extra nozzles and applying the credit to the purchase of some new 1230SS-18 guns to outfit their other work stations.

1230SS-18
Model 1230SS-18 Soft Grip Safety Air Gun

While we do have a highly trained team of Application Engineers ready and available to help you determine the most suitable product, sometimes testing it out at your facility is the best way to ensure a positive result. That is EXACTLY why we give you 30 days to test out any stock product. If for any reason at all you’re unsatisfied with the performance, give us a call and we’ll arrange for a return. Don’t be afraid to swing and miss!

Tyler Daniel
Application Engineer
E-mail: TylerDaniel@exair.com
Twitter: @EXAIR_TD

Reds photo courtesy of Keith via Creative Commons License

Setting Goals, Achieving Results

The other day I was talking with my co-worker Russ Bowman about my oldest son’s recent string of success at school (okay I was bragging). I was telling him that the other night we were going over some of his schoolwork to get him ready for a science quiz he had the next day and how I was a little concerned because he was having some trouble retaining the information.

I spent an hour or so going over things with my son when I decided he was about as prepared as he was going to be for the test. When I picked him up the next day after work, the conversation went something like this:

Me: “So tell me dude, how’d you do on your science test today?”
Son: “I think I did OK dad, wasn’t too bad.”
Me: cringing a little… “Too bad huh? Well when do you find out your score?”
Son: “Next week sometime, BUT I did find out that I scored a 100 on my spelling test, for the TWENTIETH time in a row!”
Me: “Spelling test, you didn’t tell me about the spelling test??? You really got a 100 for the 20th consecutive time?”
Son: “Yup, so what do I get?”
Me: “What do you get? Sounds like you get an A+!!!”

Good job buddy!

 

When I was telling Russ this part of the story and sort of reliving the moment, it dawned on me (with a little help from Russ)….. you know what, getting a perfect score on a test, TWENTY times in a row is an awesome accomplishment for a 9 year old, maybe he does deserve something special for that. So I guess I’ll be heading to the sporting goods store in the very near future.

See, I don’t really have to worry about my son’s schoolwork because he takes it on himself to do well. In fact, he’s usually more upset with himself if he brings home anything less than an A. In 1st grade, he made what his school calls the “Administrator’s List” for elementary school students who maintain an A/B average and have great attendance. Last year in 2nd grade, he set a goal for himself to make the “Pastor’s List” which is the highest honor the school awards for students with a straight A average for the entire year and he made it happen! This year, he hopes to do it again and the way things are going, I think he’ll be just fine.

Here at EXAIR, our goal is to not only provide award-winning Intelligent Compressed Air Products® but also the best customer service in the industry. Whether it be by phone, email or our online chat, we make it easy for you to get in contact with a qualified representative to help provide the best solution for your needs. In addition, our cataloged products are in stock, ready to ship, and for the 22nd year in a row, we have maintained an on-time shipment record of 99.9%!

Whether you’re looking to upgrade an existing blowoff in order to lower noise or air consumption or you’d like to talk to an application engineer about solving a specific process problem, contact our team and let us get to work for you.

Justin Nicholl
Application Engineer
justinnicholl@exair.com
@EXAIR_JN

 

Big Thumbs Up image courtesy of Charles LeBlanc via creative commons 

Line Loss: What It Means To Your Compressed Air Supply Pipe, Tubing, And Hose

“Leave the gun. Take the canolli.”

“What we’ve got here is failure to communicate.”

“I’ll get you my pretty, and your little dog too!”

“This EXAIR 42 inch Super Air Knife has ¼ NPT ports, but the Installation and Operation Instructions recommend feeding it with, at a minimum, a ¾ inch pipe…”

If you’re a movie buff like me, you probably recognize 75% of those quotes from famous movies. The OTHER one, dear reader, is from a production that strikes at the heart of this blog, and we’ll watch it soon enough. But first…

It is indeed a common question, especially with our Air Knives: if they have 1/4 NPT ports, why is such a large infeed supply pipe needed?  It all comes down to friction, which slows the velocity of the fluid all by itself, and also causes turbulence, which further hampers the flow.  This means you won’t have as much pressure at the end of the line as you do at the start, and the longer the line, the greater this drop will be.

This is from the Installation & Operation Guide that ships with your Super Air Knife. It’s also available from our PDF Library (registration required.)

If you want to do the math, here’s the empirical formula.  Like all good scientific work, it’s in metric units, so you may have to use some unit conversions, which I’ve put below, in blue (you’re welcome):

dp = 7.57 q1.85 L 104 / (d5 p)

where:

dp = pressure drop (kg/cm2) 1 kg/cm2=14.22psi

q = air volume flow at atmospheric conditions (FAD, or ‘free air delivery’) (m3/min) 1 m3/min = 35.31 CFM

L = length of pipe (m) 1m = 3.28ft

d = inside diameter of pipe (mm) 1mm = 0.039”

p = initial pressure – abs (kg/cm2) 1 kg/cm2=14.22psi

Let’s solve a problem:  What’s the pressure drop going to be from a header @80psig, through 10ft of 1″ pipe, feeding a Model 110084 84″ Aluminum Super Air Knife (243.6 SCFM compressed air consumption @80psig)…so…

q = 243.6 SCFM, or 6.9 m3/min

L = 10ft, or 3.0 m

d = 1″, or 25.6 mm

p = 80psig, or 94.7psia, or 6.7 kg/cm2

1.5 psi is a perfectly acceptable drop…but what if the pipe was actually 50 feet long?

Again, 1.5 psi isn’t bad at all.  8.2 psi, however, is going to be noticeable.  That’s why we’re going to recommend a 1-1/4″ pipe for this length (d=1.25″, or 32.1 mm):

I’m feeling much better now!  Oh, I said we were going to watch a movie earlier…here it is:

If you have questions about compressed air, we’re eager to hear them.   Call us.

Russ Bowman
Application Engineer
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Custom Solution From Stock For A Pick And Place Application

Even if you’re just a casual, infrequent reader of our blogs, you likely know that EXAIR Corporation is proud of our abilities to customize solutions for “out of the box” compressed air product applications. Oftentimes, this is offered as a custom engineered product, developed from a user’s specifications when one of our stock products just won’t work for one reason or another. For instance, when an exotic material of construction is required for heat or corrosion concerns, a special length or size is needed for space constraints, etc.

An Air Amplifier with a PTFE plug (left,) a curved Super Air Knife (center,) and a flanged Line Vac are just a few ways EXAIR has provided custom solutions.

Other times, though, we can use a stock product for something other than what everyone else uses it for.  We’ve sold Air Amplifiers for use in vacuum chucking, and pick-and-place applications – those are normally the realm of our E-Vac Vacuum Generators.  Speaking of E-Vacs, they’ve been used to deflate basketballs.

And speaking of E-Vacs (still,) I had the pleasure of helping a long-time customer solve a new problem in their growing manufacturing business.  They put their consumer products in blister packages, and recently converted one of the lines that picks & places the plastic “blister” onto the cardboard “backer” from two at a time, to six at a time.  They were using a Model 810003M E-Vac High Vacuum Generator, which worked fine, every time, with two Model 900762 1″ x 1/2″ Oval Vacuum Cups, but when they put four more of those Vacuum Cups on, they weren’t able to pick all six “blisters” every time.

These plastic blisters are smooth and non-porous, so this a “textbook” application for a High Vacuum Generator.  They’re also VERY lightweight, and were picked in a horizontal motion, so the 27″Hg that the Model 810003M can generate wasn’t actually necessary.  By replacing it with a Model 800003M E-Vac Low Vacuum Generator, the extra vacuum flow solved the problem, with no increase in compressed air consumption, which was critical for this area of their operation.

EXAIR E-Vac Vacuum Generators and Vacuum Cups are a reliable, low cost solution for most any pick & place application.

EXAIR Intelligent Compressed Air Products can solve many of your industrial/commercial challenges.  Our catalog documents the ones they’re aimed at.  Others need to be addressed by knowledge and experience…and maybe a little theory to practice.  If that’s the case, call an EXAIR Application Engineer.  We’re here to help, and we’re pretty good at it.