Over the past few weeks I’ve been going back and forth with my phone provider over some technical issues I’ve been having with the device. After some troubleshooting, we were able to conclude that the antenna has likely become loose, leading to the phone periodically not receiving service. Naturally, we’re outside of the 1-Year “Warranty” period that covers a defective device. I paid my insurance deductible and received a “refurbished” phone the following day. Unfortunately, this refurbished phone was unable to take pictures with the front-facing camera. I know what you’re thinking, how on Earth can I take selfies without a front-facing camera? So it was back to the phone provider to get another replacement, fortunately this time they sent a brand new device.
There’s nothing more frustrating than trying to get something to work right out of the box, only to experience issues. Whenever a customer is having an issue with a particular product, there’s a certain progression that we go through in order to assess the problem and determine the root cause. In some cases it is something simple, others it can be a few individual problems that are compounding each other. I recently assisted a customer that was having problems with his 110 Gallon Reversible Drum Vac System. He was having difficulty pumping water out of a container and into the 110 gallon drum. He stated that he just received the unit and was unable to get it to work.
This is a call that we get from time to time, and is generally remedied pretty quickly. Our first step is to check the air pressure at the inlet of the Reversible Drum Vac while it is operating. We recommend an inlet pressure of at least 80 PSIG for proper operation. By installing a pipe tee with a pressure gauge directly at the unit, we can not only verify the inlet pressure but also that the Reversible Drum Vac is being supplied with an adequate volume of compressed air. If the pressure on the gauge begins to decrease once the unit is in operation, we can conclude that the volume of compressed air to the Reversible Drum Vac is insufficient. This can be due to the use of restrictive quick disconnect fittings, improper line size, or a compressor that is undersized.
If the air supply is sufficient, we then inspect the system for vacuum leaks. If the drum does not have a complete seal, the system will not function. If there’s no vacuum leak and there is an adequate supply of compressed air, the Reversible Drum Vac likely needs to be cleaned. It took us a few tries to get there but through a little bit of trial and error, we were able to determine that this was exactly the case in this scenario. Even though the system was new, it had been supplied with compressed air that was not properly filtered. Some scale, rust and debris from the customer’s supply lines made its way into the body of the Reversible Drum Vac, impeding the flow of air. Here is a video that shows the cleaning procedure for the Reversible Drum Vac. Over time the Reversible Drum Vac can accumulate debris inside of the plenum chamber. Regular maintenance of the unit will ensure that it stays within specifications for when it’s needed most!
If you have an EXAIR product that’s not performing as well as it used to, give us a call. One of the Application Engineers will be able to walk you through the steps to ensure that you’re getting the most out of our products!