When you call a company to look for help, do you really want to have to dial a person’s name like you are on your old Nokia phone using the T9 keyboard, or do you want to hear a real person’s voice? (It’s okay if you are googling T9, I did it for you, and the best results are shown in the image below.)
My answer is to speak to a real person. This is something I have always appreciated whenever I contact a company, whether it be to try and get information from them or to give information to them about EXAIR products. I understand that in some companies it helps with efficiencies and keeps cold-calling salespeople at bay (at least the ones that take no as the first answer). Yeah, automated systems may help reduce distractions for those who answer the phone, but at the same time, they may hinder someone who is trying to get a quick answer and wants to place an order.
Well, here at EXAIR, you don’t need to know how to spell names on your Nokia phone that you just racked up a high-scoring game of Snake on. Instead, you get a person who is a member of our Order Entry Team. They can actually help you submit orders, give chip estimates, product pricing, and even some lead times on stock products. Then, if you have technical questions or need something outside of that, they can bounce you over to us, the Application Engineering team. There’s a good chance you will hear less of our hold music than a full song or advertisement.
We will help you from there on out, even if it means placing an order. We not only try to be your one-stop shop for industrial compressed air products, but we also strive to be easy to do business with and get you the answers you need when you need them, not suspend you in a loop with our automated phone attendant until you discover the secret code to get to a real human.
If you have questions about EXAIR products or industrial compressed air processes, please contact an Application Engineer today.
Brian Farno, MBA – CCASS Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF