Tag: human

Please Wait For The Automated Attendant….

Published on by Brian FarnoLeave a comment

When you call a company to look for help, do you really want to have to dial a person’s name like you are on your old Nokia phone using the T9 keyboard, or do you want to hear a real person’s voice? (It’s okay if you are googling T9, I did it for you, and the best results are shown in the image below.)

Google results for T9 texting. My favorite part is the Reddit link on the right. r/dumbphones.

My answer is to speak to a real person. This is something I have always appreciated whenever I contact a company, whether it be to try and get information from them or to give information to them about EXAIR products. I understand that in some companies it helps with efficiencies and keeps cold-calling salespeople at bay (at least the ones that take no as the first answer). Yeah, automated systems may help reduce distractions for those who answer the phone, but at the same time, they may hinder someone who is trying to get a quick answer and wants to place an order.

Well, here at EXAIR, you don’t need to know how to spell names on your Nokia phone that you just racked up a high-scoring game of Snake on. Instead, you get a person who is a member of our Order Entry Team. They can actually help you submit orders, give chip estimates, product pricing, and even some lead times on stock products. Then, if you have technical questions or need something outside of that, they can bounce you over to us, the Application Engineering team. There’s a good chance you will hear less of our hold music than a full song or advertisement.

We will help you from there on out, even if it means placing an order. We not only try to be your one-stop shop for industrial compressed air products, but we also strive to be easy to do business with and get you the answers you need when you need them, not suspend you in a loop with our automated phone attendant until you discover the secret code to get to a real human.

If you have questions about EXAIR products or industrial compressed air processes, please contact an Application Engineer today.

Brian Farno, MBA – CCASS Application Engineer

BrianFarno@EXAIR.com
@EXAIR_BF

Traditions & Opening Day

Published on by Brian FarnoLeave a comment

I’m sure wherever you live, the closest city that has a major league baseball team has a big to-do list centered around their opening day. Here in Cincinnati, it is very close to a holiday tradition for locals. We have friends who take off work and still take their teenage kids to the parade and take in all the festivities as part of an annual tradition. We can’t see the parade from our building in the Northeast corner of Cincinnati, and we don’t close because we pride ourselves on delivering shipments on time and when a customer needs, that speaks to the traditions that we honor.

Whenever you call in during business hours of 0700 – 1600 ET, you will be greeted by a real human, not some automated voice attendant that you have to guess which button to push or what to say to get to a real human. On top of that, we have an entire team of Application Engineers who are all trained across all of our product lines and will help to determine the best solutions for you and your team. We also pride ourselves on the ability to ship stock products on the same day for orders received by 2 PM ET. To top that off, we honor a 30-day guarantee on stock products shipped within the US and Canada.

This means if the product you receive doesn’t meet your expectations, our team will help you determine how to get it to exceed the need and if it cannot, then we will also walk you through the return process. This is on top of our 5-year built-to-last warranty on compressed air products ensuring their quality from material and workmanship defects. (1-year warranty for electronic components)

If you want to talk to a real person and start a relationship with a company that is going to help you get to the solutions you need in order to improve your process, contact an Application Engineer today!

Brian Farno, MBA – CCASS Application Engineer

BrianFarno@EXAIR.com
@EXAIR_BF

Everybody Wants Options

Published on by exaircorpLeave a comment

It was a nice Saturday morning, I had the day all planned – cut the grass, edge the driveway, sidewalk and flowerbeds, maybe reorganize the garage, when the phone rang. “Justin, this is your mother, what are you doing today? I was hoping you could go with us to help me pick out a new car”. Now, anytime she feels the need to identify herself as my mother, this typically means my plans are irrelevant. So what she was really saying was, “whatever you have planned for today, cancel it.” Of course I wanted to be a good son, so I rearranged my plans and politely accepted the offer – what other option did I really have?

I was pleasantly surprised as she had actually done a little research and narrowed her decision down to two different manufacturers and two different models. What she wasn’t prepared for, were all of the options that she needed or wanted. (As we know – what the salesman says you WANT versus what you actually NEED, are two completely different things).

Sunroof? Heated Seats? Reverse sensing system? Fog lights? 4-Cylinder or V6? Leather or Cloth Seats? Etc.  She was overwhelmed to say the least. Since, she liked the way both vehicles drove, it was going to come down to the options she wanted and the extra price for those options.

After a grueling (for me) 6 hours, she made her decision and took delivery of her new car last week. She is very happy with her choice and the options she chose. I, on the other hand, was surprised at how long it takes to teach your mother about the options she chose on her new car. It’s now on to Father’s Day to discover what sort of options my Dad may have planned for me this weekend.

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At EXAIR, our customers sometimes ask what options we offer for placing their order. We make it easy for you and yet you still have plenty of options to choose from.

To place your order:

  1. Email your order to orders@EXAIR.com
  2. Enter your order online at http://www.exair.com/
    • – If you have a model number go to the quick order box in the right hand, grey column
    • – Browsing for a need? Go to the “Buy Now” section in the black, top navigation bar
  3. Call in your order to 1-800-903-9247
  4. Fax in your order to 1-866-329-3924
  5. Or even stop in and we’ll get it taken care of while you wait

If you have any technical questions or an application that requires assistance, we have an option for that too – you can contact an Application Engineer.  We strive to ensure that no matter how you prefer to reach us, it is easy, straight forward, and in a timely manner.

Justin Nicholl
Application Engineer
justinnicholl@EXAIR.com
@EXAIR_JN