I’m sure wherever you live, the closest city that has a major league baseball team has a big to-do list centered around their opening day. Here in Cincinnati, it is very close to a holiday tradition for locals. We have friends who take off work and still take their teenage kids to the parade and take in all the festivities as part of an annual tradition. We can’t see the parade from our building in the Northeast corner of Cincinnati, and we don’t close because we pride ourselves on delivering shipments on time and when a customer needs, that speaks to the traditions that we honor.
Whenever you call in during business hours of 0700 – 1600 ET, you will be greeted by a real human, not some automated voice attendant that you have to guess which button to push or what to say to get to a real human. On top of that, we have an entire team of Application Engineers who are all trained across all of our product lines and will help to determine the best solutions for you and your team. We also pride ourselves on the ability to ship stock products on the same day for orders received by 2 PM ET. To top that off, we honor a 30-day guarantee on stock products shipped within the US and Canada.
This means if the product you receive doesn’t meet your expectations, our team will help you determine how to get it to exceed the need and if it cannot, then we will also walk you through the return process. This is on top of our 5-year built-to-last warranty on compressed air products ensuring their quality from material and workmanship defects. (1-year warranty for electronic components)
If you want to talk to a real person and start a relationship with a company that is going to help you get to the solutions you need in order to improve your process, contact an Application Engineer today!
Brian Farno, MBA – CCASS Application Engineer

BrianFarno@EXAIR.com
@EXAIR_BF



