30-day guarantee

At EXAIR, we make it our mission to be easy to do business with. At a time when there’s been quite a bit of uncertainty in the world, we like to think we’re trying to make lives easier by offering quality products geared towards solving a variety of common industrial problems. Couple that with good service and on-time shipments, and you could say that we’re doing our part to make transactions with EXAIR as simple as possible.

So, what does it mean to be “easy to do business with”? To start, the moment you pick up the phone to give us a call you’re going to speak with a live person right off the bat. No fussing around with a silly menu and trying to determine which buttons to press to get someone on the phone. We’ll be ready to take your call immediately and ensure we get things off on the right foot. If you know what you need, anyone that picks up the phone can process your order right there with you on the phone.

EXAIR keeps all of our cataloged products on the shelf and in stock. By doing this, we’re able to offer same-day shipping on any of our products we have in stock. In order to qualify for same-day shipping, we do need to receive a PO or order in-house before 2:00 ET for deliveries anywhere in the U.S. For orders shipping to Canada, you can still qualify for same-day shipping, but we need the order in-house by 1:00pm to ensure all documentation is properly taken care of.

One common question for anyone in industry is “Do you have samples I can use to test?”. While we do not offer any form of samples here at EXAIR, we can do you one better. Any orders for stock items (except for Line Vac conveyance hose that’s cut to order) come backed up by our Unconditional 30-Day Guarantee. That’s right! Anything, and I mean anything, that we offer from stock can be ordered risk-free for a month of trials. If for any reason at all you find you need to look in a different direction, just reach out to us within that first 30 days and we’ll arrange for full credit (even including UPS Ground shipping to you!). (This guarantee is in effect for our US and Canadian customers only.)

Back to that “easy to do business with” thing…. not only will we ship your order out in the same business day, we’ll also offer you net 30 terms up to $1500 USD for all first-time customers. With terms like this, there’s no excuse not to give us a call and place that order you’ve had your eye set on!! With net 30 terms, any orders that are returned prior to that 30 days means we’d credit that invoice before it even comes due. No need to even involve your accounting department or hassle with getting a credit back to you.

Get in contact with us today and see for yourself what we mean when we say: “We’re easy to do business with”. You’ll see!

Tyler Daniel, CCASS