Tag: same day shipping

It’s Easy to do Business with EXAIR!

Published on by Tyler DanielLeave a comment

At EXAIR, we make it our mission to be easy to do business with. At a time when there’s been quite a bit of uncertainty in the world, we like to think we’re trying to make lives easier by offering quality products geared towards solving a variety of common industrial problems. Couple that with good service and on-time shipments, and you could say that we’re doing our part to make transactions with EXAIR as simple as possible.

So, what does it mean to be “easy to do business with”? To start, the moment you pick up the phone to give us a call you’re going to speak with a live person right off the bat. No fussing around with a silly menu and trying to determine which buttons to press to get someone on the phone. We’ll be ready to take your call immediately and ensure we get things off on the right foot. If you know what you need, anyone that picks up the phone can process your order right there with you on the phone.

EXAIR keeps all of our cataloged products on the shelf and in stock. By doing this, we’re able to offer same-day shipping on any of our products we have in stock. In order to qualify for same-day shipping, we do need to receive a PO or order in-house before 2:00 ET for deliveries anywhere in the U.S. For orders shipping to Canada, you can still qualify for same-day shipping, but we need the order in-house by 1:00pm to ensure all documentation is properly taken care of.

One common question for anyone in industry is “Do you have samples I can use to test?”. While we do not offer any form of samples here at EXAIR, we can do you one better. Any orders for stock items (except for Line Vac conveyance hose that’s cut to order) come backed up by our Unconditional 30-Day Guarantee. That’s right! Anything, and I mean anything, that we offer from stock can be ordered risk-free for a month of trials. If for any reason at all you find you need to look in a different direction, just reach out to us within that first 30 days and we’ll arrange for full credit (even including UPS Ground shipping to you!). (This guarantee is in effect for our US and Canadian customers only.)

Back to that “easy to do business with” thing…. not only will we ship your order out in the same business day, we’ll also offer you net 30 terms up to $1500 USD for all first-time customers. With terms like this, there’s no excuse not to give us a call and place that order you’ve had your eye set on!! With net 30 terms, any orders that are returned prior to that 30 days means we’d credit that invoice before it even comes due. No need to even involve your accounting department or hassle with getting a credit back to you.

Get in contact with us today and see for yourself what we mean when we say: “We’re easy to do business with”. You’ll see!

Tyler Daniel, CCASS

Application Engineer

E-mail: TylerDaniel@EXAIR.com

Twitter: @EXAIR_TD

The Cincinnati Bengals are in the SuperBowl: Who Dey from EXAIR!

Published on by Tyler DanielLeave a comment

As a lifelong Cincinnati Bengals fan it’s almost surreal to type this out, but the Bengals are going to the Superbowl!! Professional sports here in Cincinnati have often been the butt of many jokes, but this latest season has given us quite a bit of hope. The Cincinnati Bearcats, my alma mater, made their first ever appearance in the College Football Playoffs. Although they took a decent shellacking by Alabama on New Year’s Eve, it was a big step to relevancy for our hometown team. Having the Cincinnati Bengals follow suit has given us quite the ride this football season.

For many of us diehard Bengals fans it has been several decades of disappointment and frustration. While we’ve had some good fortune and had a nice run from 2010-2015 of playoff appearances, anyone that follows the NFL will know they held the longest playoff drought in professional sports for quite some time. Along with my lifetime of dedication, it was always a desire of mine to hold season tickets. We picked quite the year to take that plunge. The 2021 season was my first ever attending every single home game. Seeing them win the AFC Championship in Kansas City just recently (Cheifs fans were great by the way) was an experience I’ll not soon forget. I can still smell the BBQ now…

My fandom started as a young kid watching games with my father. As the oldest of 7 siblings, this tradition continued down the line with all of us donning our orange and black on Sundays and gathering in the living room to cheer on the Bengals. The joy we all shared together with each other and other Bengals fans over the years is a camaraderie unlike any other. We all share the same passion and excitement and it gives the city an opportunity to come together and all cheer on the same team as one. I think the late Betty White said it best:

“Everybody needs a passion. That’s what keeps life interesting. If you live without passion, you can go through life without leaving any footprints.”

Betty White (If You Ask Me (And Of Course You Won’t))

My passions in life center around my love for cooking, not coincidentally training in the gym (so that I can continue my love for cooking…), and of course the Cincinnati Bengals. My relationship with the Bengals has been quite the rollercoaster, but in order to enjoy the highest highs you have to be there for the lows. Fans of Cincinnati sports have endured their fair share of time in playoff purgatory. Here at EXAIR we’ve been celebrating with Bengals themed Spirit Days on Fridays (complete with treats from a local bakery!) as the whole city is buzzing.

Bengals themed cookies and king cakes from a local bakery

EXAIR loves the Cincinnati Bengals, but it’s not our biggest passion. We strive each and every day to leave a footprint on our customers. We approach each and every day with the goal of being “easy to do business with”. Sometimes that’s as simple as taking your order and shipping it on time, completely and accurately. This becomes even more critical as supply chains have been disrupted and many things that may have typically been easy to acquire are now difficult.

To make your life easier, EXAIR ships same day for stock products with an order received by 2:00 ET. Just give us a call at 1-800-903-9247, send a PO to orders@EXAIR.com, or place your order online and we’ll do our best to get it out to you immediately.

Stock products are also all offered with our Unconditional 30-Day Guarantee. Not only do we want to make sure you get your order quickly and on time, but we want you to get the most out of our products as well. Sometimes you may need to trial out a few different solutions before determining the optimal product selection. Rather than stick you with something you won’t need, we encourage you to test out a few options yourself so that you’re comfortable with the solution. Simply contact us within 30 days of your purchase if and we’ll arrange to get it back here and provide you full credit, UPS Ground shipping to you included.

Our team of highly experienced Application Engineers is waiting by to assist you via phone, chat, and e-mail Monday-Friday to make sure you feel confident in your purchase. If you’re struggling with a difficult application or troublesome process, we’re here to help. Each and every one of us is passionate about helping our customers to the best of our ability. It’s what makes EXAIR different than the rest.

This Sunday I hope you join us in rooting for our Cincinnati Bengals as they take on the L.A. Rams in Superbowl LVI. From all of us here at EXAIR, WHO DEY!! Let’s bring that Lombardi trophy back to Cincinnati!

Tyler Daniel

E-mail: TylerDaniel@EXAIR.com

Application Engineer

Twitter: @EXAIR_TD

Excellence Is Not An Act, But A Habit

Published on by Dave WoernerLeave a comment

“We Are What We Repeatedly Do. Excellence, then, is not an Act, But a Habit”

In my twitter feed I often see the aforementioned quote that is attributed to Aristotle. As this blog points out, the quote should really be attributed to Will Durant author of The Story of Philosophy, because it is his interpretation of what Aristotle would have said if he spoke English. While writing this blog I found out Aristotle didn’t really write the quote. In retrospect, clearly he didn’t write, if he did it might look something like this “Είμαστε Τι επανειλημμένα Do. Αριστείας, τότε, δεν είναι μια πράξη, αλλά μια συνήθεια”, but I digress.

Working with customers, resellers and catalog houses, I’m amazed at the different company cultures. Some customers will come to me six months before a project comes up to talk about the applications. They ask us for drawings, specifications, and certifications for the products that we recommend for their applications. They want to analyze all possible scenarios and plan for every eventuality.  These customers greatly appreciate our fully loaded knowledge base and availability of technical information.

Other customers call me for a quote and confirmation. They spent some time online, downloaded a CAD model and created a working plan, but before they pull the trigger, they want to run it by someone else. These customer greatly appreciate the fact that the phones are answered by human beings and we have a fully staffed Application Engineering department with engineers who are always eager to discuss applications and possibilities.

Finally, we have the customers, who I never spoke to before that need a product NOW and are willing to do anything to get. Shipping companies love these customers, because we have our products on the shelves ready to ship, but it will cost you air freight and a flux capacitor to get it there yesterday.

 

At EXAIR, our culture expects excellence. And no matter the kind of customer who contacts us, we know you are all trying to achieve it too – we are just trying to help. When our customer calls in to ask for something yesterday, we will already have it on the shelf ready to go. Unless it is a custom product, our production staff has already machined, built, and tested our product to our excellent standard.  I’m constantly amazed at the effort and continued excellence put out by customer service, engineering, marketing, and production. When the customer calls in to ask for product yesterday, 99.98% of the time I’m able to say that the shipment will be at the dock waiting for the shipping truck by 3:00 PM EST. We can typically do that without an extraordinary effort, because we practice excellent customer service everyday. It’s a habit we are not trying to quit.

Dave Woerner
Application Engineer
DaveWoerner@EXAIR.com
@EXAIR_DW

 

 

Specials

Published on by Brian FarnoLeave a comment

I know we blog a good amount about having all catalog products in stock and ready to ship same day if we receive the order by 3:30 P.M. EST.  We also blog a good amount about how we can go outside of the box and make specials for customers that may even be a combination of a few products.  This week I had a customer who wanted an Ion Air Cannon without the Ionization.  After looking at the Super Air Amplifiers he said, “No, I need the adjustability of the Ion Air Cannon.”  So I simply told him no problem.   We can take our standard 120022, 2″ Super Air Amplifier, and bolt it right to the stand for an Ion Air Cannon.

Though not a production piece, we have made this from time to time. It is just one example of how here at EXAIR we go the extra mile to ensure you get not only what you need but also what you want and in a quick manner.  The turn around time for this special is 2-3 days from the date of order.  That means in less than a week you can have a custom Super Air Amplifier at your door that is not a catalog product.   I know some companies that you can’t even get their catalog products in less than a week.

If you have any questions or see something on our site that you think, “I need something like that but just a bit different”, then give us a call.  We’ll do whatever we can to make sure you get the right product for your compressed air application.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF