Excellence Is Not An Act, But A Habit

“We Are What We Repeatedly Do. Excellence, then, is not an Act, But a Habit”

In my twitter feed I often see the aforementioned quote that is attributed to Aristotle. As this blog points out, the quote should really be attributed to Will Durant author of The Story of Philosophy, because it is his interpretation of what Aristotle would have said if he spoke English. While writing this blog I found out Aristotle didn’t really write the quote. In retrospect, clearly he didn’t write, if he did it might look something like this “Είμαστε Τι επανειλημμένα Do. Αριστείας, τότε, δεν είναι μια πράξη, αλλά μια συνήθεια”, but I digress.

Working with customers, resellers and catalog houses, I’m amazed at the different company cultures. Some customers will come to me six months before a project comes up to talk about the applications. They ask us for drawings, specifications, and certifications for the products that we recommend for their applications. They want to analyze all possible scenarios and plan for every eventuality.  These customers greatly appreciate our fully loaded knowledge base and availability of technical information.

Other customers call me for a quote and confirmation. They spent some time online, downloaded a CAD model and created a working plan, but before they pull the trigger, they want to run it by someone else. These customer greatly appreciate the fact that the phones are answered by human beings and we have a fully staffed Application Engineering department with engineers who are always eager to discuss applications and possibilities.

Finally, we have the customers, who I never spoke to before that need a product NOW and are willing to do anything to get. Shipping companies love these customers, because we have our products on the shelves ready to ship, but it will cost you air freight and a flux capacitor to get it there yesterday.

 

At EXAIR, our culture expects excellence. And no matter the kind of customer who contacts us, we know you are all trying to achieve it too – we are just trying to help. When our customer calls in to ask for something yesterday, we will already have it on the shelf ready to go. Unless it is a custom product, our production staff has already machined, built, and tested our product to our excellent standard.  I’m constantly amazed at the effort and continued excellence put out by customer service, engineering, marketing, and production. When the customer calls in to ask for product yesterday, 99.98% of the time I’m able to say that the shipment will be at the dock waiting for the shipping truck by 3:00 PM EST. We can typically do that without an extraordinary effort, because we practice excellent customer service everyday. It’s a habit we are not trying to quit.

Dave Woerner
Application Engineer
DaveWoerner@EXAIR.com
@EXAIR_DW

 

 

Specials

I know we blog a good amount about having all catalog products in stock and ready to ship same day if we receive the order by 3:30 P.M. EST.  We also blog a good amount about how we can go outside of the box and make specials for customers that may even be a combination of a few products.  This week I had a customer who wanted an Ion Air Cannon without the Ionization.  After looking at the Super Air Amplifiers he said, “No, I need the adjustability of the Ion Air Cannon.”  So I simply told him no problem.   We can take our standard 120022, 2″ Super Air Amplifier, and bolt it right to the stand for an Ion Air Cannon.

Though not a production piece, we have made this from time to time. It is just one example of how here at EXAIR we go the extra mile to ensure you get not only what you need but also what you want and in a quick manner.  The turn around time for this special is 2-3 days from the date of order.  That means in less than a week you can have a custom Super Air Amplifier at your door that is not a catalog product.   I know some companies that you can’t even get their catalog products in less than a week.

If you have any questions or see something on our site that you think, “I need something like that but just a bit different”, then give us a call.  We’ll do whatever we can to make sure you get the right product for your compressed air application.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF