If at First You Don’t Succeed Try, Try Again!

Over the past few weeks I’ve been going back and forth with my phone provider over some technical issues I’ve been having with the device. After some troubleshooting, we were able to conclude that the antenna has likely become loose, leading to the phone periodically not receiving service. Naturally, we’re outside of the 1-Year “Warranty” period that covers a defective device. I paid my insurance deductible and received a “refurbished” phone the following day. Unfortunately, this refurbished phone was unable to take pictures with the front-facing camera. I know what you’re thinking, how on Earth can I take selfies without a front-facing camera? So it was back to the phone provider to get another replacement, fortunately this time they sent a brand new device.

There’s nothing more frustrating than trying to get something to work right out of the box, only to experience issues. Whenever a customer is having an issue with a particular product, there’s a certain progression that we go through in order to assess the problem and determine the root cause. In some cases it is something simple, others it can be a few individual problems that are compounding each other. I recently assisted a customer that was having problems with his 110 Gallon Reversible Drum Vac System. He was having difficulty pumping water out of a container and into the 110 gallon drum. He stated that he just received the unit and was unable to get it to work.

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EXAIR’s Reversible Drum Vac installed on a 110 Gallon Drum

This is a call that we get from time to time, and is generally remedied pretty quickly. Our first step is to check the air pressure at the inlet of the Reversible Drum Vac while it is operating. We recommend an inlet pressure of at least 80 PSIG for proper operation. By installing a pipe tee with a pressure gauge directly at the unit, we can not only verify the inlet pressure but also that the Reversible Drum Vac is being supplied with an adequate volume of compressed air. If the pressure on the gauge begins to decrease once the unit is in operation, we can conclude that the volume of compressed air to the Reversible Drum Vac is insufficient. This can be due to the use of restrictive quick disconnect fittings, improper line size, or a compressor that is undersized.

If the air supply is sufficient, we then inspect the system for vacuum leaks. If the drum does not have a complete seal, the system will not function. If there’s no vacuum leak and there is an adequate supply of compressed air, the Reversible Drum Vac likely needs to be cleaned. It took us a few tries to get there but through a little bit of trial and error, we were able to determine that this was exactly the case in this scenario. Even though the system was new, it had been supplied with compressed air that was not properly filtered. Some scale, rust and debris from the customer’s supply lines made its way into the body of the Reversible Drum Vac, impeding the flow of air. Here is a video that shows the cleaning procedure for the Reversible Drum Vac. Over time the Reversible Drum Vac can accumulate debris inside of the plenum chamber. Regular maintenance of the unit will ensure that it stays within specifications for when it’s needed most!

If you have an EXAIR product that’s not performing as well as it used to, give us a call. One of the Application Engineers will be able to walk you through the steps to ensure that you’re getting the most out of our products!

Tyler Daniel
Application Engineer
E-mail: tylerdaniel@exair.com
LinkedIn: @EXAIR_TD

Reversible Drum Vac Services Ultrasonic Cleaner

The other day, I got a call from a customer who was frustrated with how long it took to change the solution out in their shop’s ultrasonic cleaners. Most folks are familiar with ultrasonic cleaners as the magic contraption that jewelry shops use to keep the gold and silver in their display cabinets all bright & shiny. My first thought was, this caller is NOT talking about those. Turns out, they come in MUCH larger sizes, and are used to clean a variety of industrial parts.

They were using a small submersible pump, but it was troublesome in that they could only use a 1/2″ hose (it was actually made for aquarium use,) and it took a long time to get 25-30 gallons out of their cleaners. Plus, there was always a little left in the bottom that had to be scooped out, because the centrifugal pump lost suction with about 1/2″ of liquid still standing in the bottom.

Since they were pumping it into one of the 30 gallon drums that they received the solution in, the EXAIR Model 6196-30 Reversible Drum Vac System (for 30 Gallon Drum) was an ideal choice. It used to take up to 15 minutes to empty the ultrasonic cleaner now takes about a minute, and they can get it all out, except for a small amount that has to be wiped up with a sponge.

The EXAIR Reversible Drum Vac - four sizes to choose from; tools & accessories to fit your needs.

The EXAIR Reversible Drum Vac – four sizes to choose from; tools & accessories to fit your needs.

EXAIR has a wide range of Industrial Vacuums to choose from…wet or dry, big or small, and a variety of accessories & tools to make life easier. If you’d like to find out how to turn a standard drum into an air operated vacuum system, give me a call.

Russ Bowman
Application Engineer
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EXAIR Video Blog: Replacing Industrial Vacuum Drum Lid Gasket

Today’s video blog shows the replacement of a drum lid gasket on an EXAIR Industrial Vacuum.

Russ Bowman
Application Engineer
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Ready For Spring

Temperatures are changing here in the Midwest which means Spring is right around the corner. Basically what that means for Ohio is that it could be close to 70° and sunny one day and 32° with snow flurries the next. For my oldest son and I, the warmer temperatures mean camping and fishing are getting closer (YES!) but it also means that it’s time for the dreaded Spring cleaning and the yard work begins.

Having been a little preoccupied with our new family addition, I haven’t had much time to stay on top of keeping things tidy. In fact, my garage looks like the Tasmanian Devil had himself a good ole time (with the help of a certain 7 year old). The sidewalk and back patio both need pressure washed and our storage shed could use some attention as well. Hoping to get a start on these projects in the next few weeks!

In industry, keeping a clean work environment can be vital to maintaining a steady production flow. Luckily EXAIR has you covered with our compressed air operated Industrial Housekeeping Products. Requiring no electricity means there are no expensive parts to replace or motors to burn out from the rigors of industrial use. Designed to fit standard steel drums, the units are easy to use and operate.

Take for example our Chip Vac System designed to vacuum dry or coolant covered chips or other dry media. Or the Heavy Duty Dry Vac System which is similar to the Chip Vac but features a more powerful vacuum and holds up better to abrasive material (sand, glass, garnet) with its hardened alloy construction.

For liquid handling we offer our Reversible Drum Vac Systems that are capable of filling or emptying a 55 gallon drum in 90 seconds. Maybe you have suspended solids in your coolant that need filtered? The Chip Trapper System would be the ideal choice to separate chips from your coolant stream and then return the clean coolant back to the sump.

Finally for dusty environments, we offer our Heavy Duty HEPA Vac providing 99.97% filtration at 0.3 micron with it’s HEPA filter to trap dust and fine particles.

Understanding the need to keep things neat and clean, we are currently offering a free Vac-u-Gun with the purchase of an Industrial Vacuum System through 5/31/16.

Vac-u-Gun Promo

Order by 5/31/16 to take advantage!

If you need any help with selecting the right product for your needs, please don’t hesitate to give us a call.

Justin Nicholl
Application Engineer
justinnicholl@exair.com
@EXAIR_JN

The Trusty Reversible Drum Vac, 16 Years Later

This week a customer sent us a Reversible Drum Vac to refurbish. From time to time a Reversible Drum Vac may need (depending on cleanliness of the supply air) cleaning due to particulate from the compressed air line landing inside the air chamber of the Reversible Drum Vac. EXAIR regularly rebuilds, cleans and tests Reversible Drum Vacs that customers send in to have us return them to new condition. You can also easily refurbish the Drum Vac at your facility: Here is a link to our How-To video for cleaning your Reversible Drum Vac. This particular Reversible Drum Vac though was clearly special.

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16 Year Old Laser Marked Reversible Drum Vac

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16 Year Old Laser Marked Reversible Drum Vac

At first glance, the Reversible Drum Vac had been laser marked by the customer to permanently label their unit. The customer just so happened to be a laser marking shop, so I’m sure it was convenient for them. But digging deeper, the company originally purchased the unit in 1999, this Reversible Drum Vac could get its Learner’s Permit in most states. During the 16 years our customer was using the Reversible Drum Vac, we never heard from them. After 16 years they contacted us but not for a problem. They just wanted us to clean and inspect the unit to ensure maximum efficiency. This unit, though a bit dirty, was still operating very well. EXAIR put it through our refurbish process and brought it back to performance specifications that matched a new product.

The Reversible Drum Vac is a compressed air operated vacuum that attaches to a 55 gallon drum to create a vacuum that can also empty a 55 gallon drum in 90 seconds. The Reversible Drum Vac pulls a vacuum on the drum creating a siphon the pulls the liquid into the drum. With this technology the liquid never pass through the Reversible Drum Vac, which leads to its tremendous longevity. It is the perfect vacuum to empty coolant sumps, isolate contaminated liquids, or clean floor spills. The Reversible Drum Vac have no motors to wear out or impellers to clog so they last longer than their electrically operated counterparts.

Dave Woerner
Application Engineer
@EXAIR_DW
DaveWoerner@EXAIR.com

Identifying Reversible Drum Vac or High Lift Reversible Drum Vac

This summer we rolled out a new High Lift Reversible Drum Vac. Today, I received a phone call trying to figure out what Drum Vac the customer had. This led me to write a blog, “How can you tell the difference between a Reversible Drum Vac and a High Lift Reversible Drum Vac?”

The first identifier on the High Lift Reversible Drum Vac is the blue and black label attached to the muffler (pictured below), the label on our standard Reversible Drum Vac is silver and blue.

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High Lift Reversible Drum Vac Label

As time goes on the label may disappear from these rugged units after years of use. Our engineering team has had some forethought in this area, and we created a physical difference in the units that will not be removed, edited, or worn away. To confirm the identity of your Reversible Drum Vac, unscrew the body of the Reversible Drum Vac from muffler.

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High Lift Reversible Drum Vac (Left) Reversible Drum Vac (Right)

The High Lift Reversible Drum Vac will have a groove machined into the plug of the body. The Standard Reversible Drum Vac will be a smooth finish.

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The circled plug has the groove machined in it to identify the High Lift model.

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Close up showing machined groove

 

The High Lift Reversible Drum Vac doubles the lift of a Standard Reversible Drum Vac, which makes it great for any below grade liquid cleaning operations. The additional vacuum strength of the High Lift Reversible Drum Vac can be used to move viscous materials. Sludge, vegetable oil, and heavy motor oil can now be lifted from a coolant sump or trap at heights up to 15′ vertically. On top of this extra lifting capacity it features the same benefits as the Reversible Drum Vac. With no moving parts to wear out and no electricity required, it can operate safely and effectively for years.

Dave Woerner
Application Engineer
DaveWoerner@EXAIR.com
@EXAIR_DW

 

Excellence Is Not An Act, But A Habit

“We Are What We Repeatedly Do. Excellence, then, is not an Act, But a Habit”

In my twitter feed I often see the aforementioned quote that is attributed to Aristotle. As this blog points out, the quote should really be attributed to Will Durant author of The Story of Philosophy, because it is his interpretation of what Aristotle would have said if he spoke English. While writing this blog I found out Aristotle didn’t really write the quote. In retrospect, clearly he didn’t write, if he did it might look something like this “Είμαστε Τι επανειλημμένα Do. Αριστείας, τότε, δεν είναι μια πράξη, αλλά μια συνήθεια”, but I digress.

Working with customers, resellers and catalog houses, I’m amazed at the different company cultures. Some customers will come to me six months before a project comes up to talk about the applications. They ask us for drawings, specifications, and certifications for the products that we recommend for their applications. They want to analyze all possible scenarios and plan for every eventuality.  These customers greatly appreciate our fully loaded knowledge base and availability of technical information.

Other customers call me for a quote and confirmation. They spent some time online, downloaded a CAD model and created a working plan, but before they pull the trigger, they want to run it by someone else. These customer greatly appreciate the fact that the phones are answered by human beings and we have a fully staffed Application Engineering department with engineers who are always eager to discuss applications and possibilities.

Finally, we have the customers, who I never spoke to before that need a product NOW and are willing to do anything to get. Shipping companies love these customers, because we have our products on the shelves ready to ship, but it will cost you air freight and a flux capacitor to get it there yesterday.

 

At EXAIR, our culture expects excellence. And no matter the kind of customer who contacts us, we know you are all trying to achieve it too – we are just trying to help. When our customer calls in to ask for something yesterday, we will already have it on the shelf ready to go. Unless it is a custom product, our production staff has already machined, built, and tested our product to our excellent standard.  I’m constantly amazed at the effort and continued excellence put out by customer service, engineering, marketing, and production. When the customer calls in to ask for product yesterday, 99.98% of the time I’m able to say that the shipment will be at the dock waiting for the shipping truck by 3:00 PM EST. We can typically do that without an extraordinary effort, because we practice excellent customer service everyday. It’s a habit we are not trying to quit.

Dave Woerner
Application Engineer
DaveWoerner@EXAIR.com
@EXAIR_DW

 

 

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