Efficiency Lab Provides Specific Benefits

My Ruck sack w/ 20 lb. weight and a flag for the team to carry.
My Ruck sack w/ 20 lb. weight and a flag for the team to carry.

This weekend, myself and many others are going to be participating in an event held all over the country, the Go Ruck Light event.  This test of toughness (mental and physical) is put on by former military personnel and it is based around one of the things they do a lot of at the beginning of their military training.   This is a 7 to 10 mile event that will take up to 4 hours to complete.   It is not like a race or any other obstacle event that we have ever done.   This is an event where the leader, or Cadre, will lead you through the miles and many physical exercises along the way all while carrying a 20 lb weight in a ruck sack on your back.   This not only tests individuals but it also requires the entire group to work as a team to ensure everyone finishes and everyone is together.

While I feel that I am under-prepared for this event physically, my mind is prepared to find out just how much I really can do and it will be at the end of the test that I realize the benefits.

Not many of the tasks I am responsible for at EXAIR require that kind of physical toughness and some of them require the mental toughness. But one instance I am always prepared for is the customer that calls and thinks they have the weirdest application and that there is nothing to solve it.   We actually have this experience quite a bit and it helps make what we do more interesting and fun.  With our diverse background and extensive knowledge, chances are we have experienced the application or we have seen something that is very close.  This helps us to be specific when recommending a solution.

EXAIR feels that the best solutions can also provide information on air and dollar savings as well.  The best savings information can be provided if our customers are willing to provide us details about their current application, and there is no better way to provide us the details than to take advantage of our Efficiency Lab. It is a free service letting you to send in a sample of your current blowoff product (typically homemade nozzles, open tube or pipe, snap together coolant hose, etc.), in return we will test it for you with our calibrated equipment and provide you a detailed report on air volume, force and noise. Then you will know the specific benefits of your recommended solution.

EXAIR's Efficiency Lab is a free service to all US customers.
EXAIR’s Efficiency Lab is a free service to all US customers.

The fact is, we go into every conversation with the mentality of only providing solutions.  If we can’t provide it, we will try to direct you to someone that can.

Brian Farno
Application Engineer Manager
BrianFarno@EXAIR.com
@EXAIR_BF

 

Excellence Is Not An Act, But A Habit

“We Are What We Repeatedly Do. Excellence, then, is not an Act, But a Habit”

In my twitter feed I often see the aforementioned quote that is attributed to Aristotle. As this blog points out, the quote should really be attributed to Will Durant author of The Story of Philosophy, because it is his interpretation of what Aristotle would have said if he spoke English. While writing this blog I found out Aristotle didn’t really write the quote. In retrospect, clearly he didn’t write, if he did it might look something like this “Είμαστε Τι επανειλημμένα Do. Αριστείας, τότε, δεν είναι μια πράξη, αλλά μια συνήθεια”, but I digress.

Working with customers, resellers and catalog houses, I’m amazed at the different company cultures. Some customers will come to me six months before a project comes up to talk about the applications. They ask us for drawings, specifications, and certifications for the products that we recommend for their applications. They want to analyze all possible scenarios and plan for every eventuality.  These customers greatly appreciate our fully loaded knowledge base and availability of technical information.

Other customers call me for a quote and confirmation. They spent some time online, downloaded a CAD model and created a working plan, but before they pull the trigger, they want to run it by someone else. These customer greatly appreciate the fact that the phones are answered by human beings and we have a fully staffed Application Engineering department with engineers who are always eager to discuss applications and possibilities.

Finally, we have the customers, who I never spoke to before that need a product NOW and are willing to do anything to get. Shipping companies love these customers, because we have our products on the shelves ready to ship, but it will cost you air freight and a flux capacitor to get it there yesterday.

 

At EXAIR, our culture expects excellence. And no matter the kind of customer who contacts us, we know you are all trying to achieve it too – we are just trying to help. When our customer calls in to ask for something yesterday, we will already have it on the shelf ready to go. Unless it is a custom product, our production staff has already machined, built, and tested our product to our excellent standard.  I’m constantly amazed at the effort and continued excellence put out by customer service, engineering, marketing, and production. When the customer calls in to ask for product yesterday, 99.98% of the time I’m able to say that the shipment will be at the dock waiting for the shipping truck by 3:00 PM EST. We can typically do that without an extraordinary effort, because we practice excellent customer service everyday. It’s a habit we are not trying to quit.

Dave Woerner
Application Engineer
DaveWoerner@EXAIR.com
@EXAIR_DW