EXAIR Knowledge Base Makes Problem Solving Easy

EXAIR makes every effort to solve your manufacturing problems, increase your efficiency and raise the bar on your safety practices. We try to do that immediately, today, right now and we’d like you to be on your way to an improved facility by tomorrow – that is why we stock all of our cataloged products and ship same day on domestic orders received by 3 pm. In order to do that it seems you would prefer to be working with a company that’s easy to do business with, and EXAIR is easy. One way we try and achieve this is by providing as much general information as we can under the Knowledge Base section of our website.  By taking advantage of the free registration, you gain access to a variety of helpful information that can help simplify your selection process and provide the final details to complete a particular project.

Knowledge Base

The Knowledge Base can be found in the black menu bar at the top of our webpage.

Take, for example, our full CAD Library providing 3D models and 2D dimensional drawings in several different formats which can be used by MANY different programs. Whether you are looking for a .stp file for a 72″ Super Air Knife or the .dwg file for a medium sized Vortex Tube, the information is readily available for download without needing to place a call to our office.

Another useful tool is our Case Study library which features a database showcasing the  benefits of using an EXAIR product in place of existing inefficient or unsafe blowoffs. Just a few benefits to list would be compressed air savings, safety improvements, achieving OSHA compliance, an increase in production, lowering the decibel level in a work area or overall money savings. We are continually looking to add useful information to the library and can offer some EXAIR swag or an incentive in exchange for quantifiable data. (give me a call for details!)

Case Study (505x640)

Example of a Case Study Report.

Maybe your looking for a specific EXAIR solution to a common industrial process? I invite you to take a look at our Application Database. From conveying plastic pellets to a hopper or needing to remove noxious fumes from a coating application, the desired information might just be a simple click away.

These are just a small sample of the useful tools available for easy use. If you can’t find the information you’re looking for or have a specific application you would like to discuss, give us a call so we can help.

Justin Nicholl
Application Engineer
justinnicholl@exair.com
@EXAIR_JN

Excellence Is Not An Act, But A Habit

“We Are What We Repeatedly Do. Excellence, then, is not an Act, But a Habit”

In my twitter feed I often see the aforementioned quote that is attributed to Aristotle. As this blog points out, the quote should really be attributed to Will Durant author of The Story of Philosophy, because it is his interpretation of what Aristotle would have said if he spoke English. While writing this blog I found out Aristotle didn’t really write the quote. In retrospect, clearly he didn’t write, if he did it might look something like this “Είμαστε Τι επανειλημμένα Do. Αριστείας, τότε, δεν είναι μια πράξη, αλλά μια συνήθεια”, but I digress.

Working with customers, resellers and catalog houses, I’m amazed at the different company cultures. Some customers will come to me six months before a project comes up to talk about the applications. They ask us for drawings, specifications, and certifications for the products that we recommend for their applications. They want to analyze all possible scenarios and plan for every eventuality.  These customers greatly appreciate our fully loaded knowledge base and availability of technical information.

Other customers call me for a quote and confirmation. They spent some time online, downloaded a CAD model and created a working plan, but before they pull the trigger, they want to run it by someone else. These customer greatly appreciate the fact that the phones are answered by human beings and we have a fully staffed Application Engineering department with engineers who are always eager to discuss applications and possibilities.

Finally, we have the customers, who I never spoke to before that need a product NOW and are willing to do anything to get. Shipping companies love these customers, because we have our products on the shelves ready to ship, but it will cost you air freight and a flux capacitor to get it there yesterday.

 

At EXAIR, our culture expects excellence. And no matter the kind of customer who contacts us, we know you are all trying to achieve it too – we are just trying to help. When our customer calls in to ask for something yesterday, we will already have it on the shelf ready to go. Unless it is a custom product, our production staff has already machined, built, and tested our product to our excellent standard.  I’m constantly amazed at the effort and continued excellence put out by customer service, engineering, marketing, and production. When the customer calls in to ask for product yesterday, 99.98% of the time I’m able to say that the shipment will be at the dock waiting for the shipping truck by 3:00 PM EST. We can typically do that without an extraordinary effort, because we practice excellent customer service everyday. It’s a habit we are not trying to quit.

Dave Woerner
Application Engineer
DaveWoerner@EXAIR.com
@EXAIR_DW

 

 

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