Communication Is Key

Effective communication is a key interpersonal skill and learning how each of us can improve our communication is beneficial to all. Communication is a two way process, so improving communication involves both how we deliver and listen to the message. To best service our customers, EXAIR has many ways to share and receive information.

There are the standard methods, of course, that have been around for years.  Phone and fax are still very useful, and everyone has noticed that fax is slowly becoming less utilized. As dreaded as it may be, email is certainly a valuable way to communicate, especially as it allows ‘attachments’ such as photos, which as the saying goes, are definitely worth a thousand words. If video or 3D models are exchanged I am certain the number of words increases.

The newest technology for communication is via ‘chat’ which can be accessed from the EXAIR website. Here, you can chat with an Application Engineer and do something as simple as confirming a part number to something more involved like sizing a Cabinet Cooler System.

chat

Chat Live with an Engineer ‘Button’

The US Postal System is still a valuable communication tool, as we send out the EXAIR Catalog (currently volume No. 30) and the EXAIR-Mail (Number 109/Fall 2016 issue just went out), and some Purchase Orders still are dropped off by the Postman.

Another method of communication is face to face.  We have what we call the ‘Demo Room’ here at the factory in Cincinnati, OH.  In this room, we have every type of our Intelligent Compressed Air Products, in just about every size offered, ready for demonstration and testing to your application.  We’ve had visitors from all over the world come in and share face to face their applications and collaborate with us and test out the EXAIR solution.

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There is also the EXAIR website, where we provide a plethora of information regarding the EXAIR product lines, CAD and PDF librariesCase StudiesPresentations, and the Video Library just to name a few.  Also, here is where you can Request a Catalog, Sign up for E-News, and Check List Pricing.

Lastly, and since you are reading this you already are familiar with the EXAIR Blog – a great way for us to share with you our musings and thoughts, in a way that makes it a personal take on the EXAIR products and our interactions with our customers.

blog

Effective communication is very important to us and what we do here every day.  Feel free to utilize one or more of the Contact Us tools to communicate with us and we’ll be in touch!

Brian Bergmann
Application Engineer

Send me an email
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Twitter: @EXAIR_BB

EXAIR Knowledge Base Makes Problem Solving Easy

EXAIR makes every effort to solve your manufacturing problems, increase your efficiency and raise the bar on your safety practices. We try to do that immediately, today, right now and we’d like you to be on your way to an improved facility by tomorrow – that is why we stock all of our cataloged products and ship same day on domestic orders received by 3 pm. In order to do that it seems you would prefer to be working with a company that’s easy to do business with, and EXAIR is easy. One way we try and achieve this is by providing as much general information as we can under the Knowledge Base section of our website.  By taking advantage of the free registration, you gain access to a variety of helpful information that can help simplify your selection process and provide the final details to complete a particular project.

Knowledge Base

The Knowledge Base can be found in the black menu bar at the top of our webpage.

Take, for example, our full CAD Library providing 3D models and 2D dimensional drawings in several different formats which can be used by MANY different programs. Whether you are looking for a .stp file for a 72″ Super Air Knife or the .dwg file for a medium sized Vortex Tube, the information is readily available for download without needing to place a call to our office.

Another useful tool is our Case Study library which features a database showcasing the  benefits of using an EXAIR product in place of existing inefficient or unsafe blowoffs. Just a few benefits to list would be compressed air savings, safety improvements, achieving OSHA compliance, an increase in production, lowering the decibel level in a work area or overall money savings. We are continually looking to add useful information to the library and can offer some EXAIR swag or an incentive in exchange for quantifiable data. (give me a call for details!)

Case Study (505x640)

Example of a Case Study Report.

Maybe your looking for a specific EXAIR solution to a common industrial process? I invite you to take a look at our Application Database. From conveying plastic pellets to a hopper or needing to remove noxious fumes from a coating application, the desired information might just be a simple click away.

These are just a small sample of the useful tools available for easy use. If you can’t find the information you’re looking for or have a specific application you would like to discuss, give us a call so we can help.

Justin Nicholl
Application Engineer
justinnicholl@exair.com
@EXAIR_JN

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