EXAIR Won’t Keep You Waiting For Anything

Have you ever sent an email, or left a voice mail message for someone without knowing they were out of the office? It can be pretty frustrating to not hear back from someone, especially if your needs are urgent.

At EXAIR, we make sure this doesn’t happen:

*For starters, we don’t have an automated attendant…if you call EXAIR during normal business hours, you’re going to talk to a real live human being.

*What’s more, that real live human being is going to be one of our Customer Service Representatives, and they can answer any questions you might have about price and availability of any of our Engineered Compressed Air Products.

*If you need detailed technical information, they’ll transfer you to an Application Engineer…and they are always keenly aware of who’s available & who’s not.  You won’t get anyone’s voice mail unless you specifically ask for it, and if one of us is on vacation (and won’t be able to return your call for a number of days,) you’ll know that before you’re transferred to leave that message.

*Not only that, but we’ve got a system in place to monitor each other’s emails.  Which brings me to the success story that inspired this blog:

It’s vacation season, and another of us took off for some well deserved R&R with the family.  According to The System, I get to check those incoming emails while this co-worker is out.  And he (like the rest of us) gets a LOT of emails.  Some are new requests for application/performance data, and some are continuing conversations of the details of (sometimes) complex applications.  Like the project he was working on with a customer who wanted to use Air Knives to blow off a continuous strip of material exiting a wash/rinse vessel.  After a discussion of the details of the application, they had decided to try (2) Model 110003 3″ Aluminum Super Air Knives, one mounted on either side, to “strip the strip.”  And it worked perfectly.  They just wanted to run the details of this first installation by us before doing the other seven.  Part of my process was to go back through the chain of emails…while this looked pretty straight forward, the devil is indeed in the details, and I hate that guy.  But, try as I might (sorry; I’m an engineer,) I could not find fault, or room to improve, with the setup they designed…it was most pleasantly devil-free.

Compact, efficient and quiet, the EXAIR 3″ Super Air Knife is an ideal blow off solution for a variety of applications.

Anyway, with my agreement that their installation was indeed optimal (it’s exactly what I would have done too, for the record,) they placed an order for the (14) Super Air Knives to outfit the other (7) wash/rinse operations.

If we were keeping score, it would be coworker-2, Russ-14.  But we’re not.  Lest my record suffer when I “break for the Lake” in June.  By then, it’ll be Cabinet Cooler Season, and I almost hate to miss a week of that.  Almost.

Man, I don’t even take long pants with me to the Lake.

If you have questions about compressed air products or applications, we’ve got answers.  Live and in real time, every day.  Call us; let’s talk.

Russ Bowman
Application Engineer
Find us on the Web
Follow me on Twitter
Like us on Facebook

What’s In A Name?

Well, a lot, actually…if that name is EXAIR. I wrote a blog just last week about how a set of Super Air Knives solved a MAJOR problem with a brand new aluminum sawing application – the company got those Super Air Knives on the recommendation of the Maintenance Supervisor, who had used them, with great success, at a previous company.

Even more recently, I had the pleasure of helping a caller from an engineering firm that specifies a wide range of our products for use in their OEM machinery:

*Air Knives & Nozzles for automated blow offs.
*Cabinet Cooler Systems for electrical/electronics heat protection.
*E-Vac Vacuum Generators for end-of-arm robotics “pick & place.”

Turns out, they use a good amount of compressed air in their manufacturing facility and (did I mention they’re an engineering firm?) they’re interested in implementing a facilities resource management program. For one part of this, they want to know how much compressed air they’re using, when they’re using it, and what they’re using it for. And when presented with a question about compressed air, they thought about EXAIR…and wanted to know more about the Digital Flowmeter.

EXAIR's Digital Flowmeter w/ USB Data Logger
EXAIR’s Digital Flowmeter w/ USB Data Logger

We discussed everything from theory of operation, to best practices for installation (location, position, etc.,) to accuracy, to getting the flow data…and we’ve got a few options for that:

*The Digital Flowmeter itself can output a 4-20mA signal, or there’s an optional RS-485 output board available.
*The USB Data Logger connects directly to the Digital Flowmeter and records flow rate data – about 9 hours’ worth if measured once a second; 2 years’ worth if measured every 12 hours. When removed from the Digital Flowmeter and plugged into your computer, you can use its software, or Microsoft Excel, to view & analyze the data.
*The Summing Remote Display offers instant indication of current flow rate, previous 24 hours’ air consumption, and cumulative total usage, all at the push of a button.

EXAIR's Remote Summing Display - see current flow rate, previous 24 hours' consumption, or total cumulative usage, at the push of a button!
EXAIR’s Summing Remote Display – see current flow rate, previous 24 hours’ consumption, or total cumulative usage, at the push of a button!

The latter turned out to be the best fit for my caller – the main supply header runs right past his office, and, if he can sell his facilities folks on it, he can install the Summing Remote Display on the wall, right next to his desk.  Easy as that.

EXAIR’s Intelligent Compressed Air Products have made a name for themselves in many places like this. Here at the factory, we’re all dedicated to spreading, and reinforcing, that reputation for excellence. If you’d like to find out more, give me a call.

Russ Bowman
Application Engineer
Find us on the Web
Follow me on Twitter
Like us on Facebook

Excellence Is Not An Act, But A Habit

“We Are What We Repeatedly Do. Excellence, then, is not an Act, But a Habit”

In my twitter feed I often see the aforementioned quote that is attributed to Aristotle. As this blog points out, the quote should really be attributed to Will Durant author of The Story of Philosophy, because it is his interpretation of what Aristotle would have said if he spoke English. While writing this blog I found out Aristotle didn’t really write the quote. In retrospect, clearly he didn’t write, if he did it might look something like this “Είμαστε Τι επανειλημμένα Do. Αριστείας, τότε, δεν είναι μια πράξη, αλλά μια συνήθεια”, but I digress.

Working with customers, resellers and catalog houses, I’m amazed at the different company cultures. Some customers will come to me six months before a project comes up to talk about the applications. They ask us for drawings, specifications, and certifications for the products that we recommend for their applications. They want to analyze all possible scenarios and plan for every eventuality.  These customers greatly appreciate our fully loaded knowledge base and availability of technical information.

Other customers call me for a quote and confirmation. They spent some time online, downloaded a CAD model and created a working plan, but before they pull the trigger, they want to run it by someone else. These customer greatly appreciate the fact that the phones are answered by human beings and we have a fully staffed Application Engineering department with engineers who are always eager to discuss applications and possibilities.

Finally, we have the customers, who I never spoke to before that need a product NOW and are willing to do anything to get. Shipping companies love these customers, because we have our products on the shelves ready to ship, but it will cost you air freight and a flux capacitor to get it there yesterday.

 

At EXAIR, our culture expects excellence. And no matter the kind of customer who contacts us, we know you are all trying to achieve it too – we are just trying to help. When our customer calls in to ask for something yesterday, we will already have it on the shelf ready to go. Unless it is a custom product, our production staff has already machined, built, and tested our product to our excellent standard.  I’m constantly amazed at the effort and continued excellence put out by customer service, engineering, marketing, and production. When the customer calls in to ask for product yesterday, 99.98% of the time I’m able to say that the shipment will be at the dock waiting for the shipping truck by 3:00 PM EST. We can typically do that without an extraordinary effort, because we practice excellent customer service everyday. It’s a habit we are not trying to quit.

Dave Woerner
Application Engineer
DaveWoerner@EXAIR.com
@EXAIR_DW