EXAIR Won’t Keep You Waiting For Anything

Have you ever sent an email, or left a voice mail message for someone without knowing they were out of the office? It can be pretty frustrating to not hear back from someone, especially if your needs are urgent.

At EXAIR, we make sure this doesn’t happen:

*For starters, we don’t have an automated attendant…if you call EXAIR during normal business hours, you’re going to talk to a real live human being.

*What’s more, that real live human being is going to be one of our Customer Service Representatives, and they can answer any questions you might have about price and availability of any of our Engineered Compressed Air Products.

*If you need detailed technical information, they’ll transfer you to an Application Engineer…and they are always keenly aware of who’s available & who’s not.  You won’t get anyone’s voice mail unless you specifically ask for it, and if one of us is on vacation (and won’t be able to return your call for a number of days,) you’ll know that before you’re transferred to leave that message.

*Not only that, but we’ve got a system in place to monitor each other’s emails.  Which brings me to the success story that inspired this blog:

It’s vacation season, and another of us took off for some well deserved R&R with the family.  According to The System, I get to check those incoming emails while this co-worker is out.  And he (like the rest of us) gets a LOT of emails.  Some are new requests for application/performance data, and some are continuing conversations of the details of (sometimes) complex applications.  Like the project he was working on with a customer who wanted to use Air Knives to blow off a continuous strip of material exiting a wash/rinse vessel.  After a discussion of the details of the application, they had decided to try (2) Model 110003 3″ Aluminum Super Air Knives, one mounted on either side, to “strip the strip.”  And it worked perfectly.  They just wanted to run the details of this first installation by us before doing the other seven.  Part of my process was to go back through the chain of emails…while this looked pretty straight forward, the devil is indeed in the details, and I hate that guy.  But, try as I might (sorry; I’m an engineer,) I could not find fault, or room to improve, with the setup they designed…it was most pleasantly devil-free.

Compact, efficient and quiet, the EXAIR 3″ Super Air Knife is an ideal blow off solution for a variety of applications.

Anyway, with my agreement that their installation was indeed optimal (it’s exactly what I would have done too, for the record,) they placed an order for the (14) Super Air Knives to outfit the other (7) wash/rinse operations.

If we were keeping score, it would be coworker-2, Russ-14.  But we’re not.  Lest my record suffer when I “break for the Lake” in June.  By then, it’ll be Cabinet Cooler Season, and I almost hate to miss a week of that.  Almost.

Man, I don’t even take long pants with me to the Lake.

If you have questions about compressed air products or applications, we’ve got answers.  Live and in real time, every day.  Call us; let’s talk.

Russ Bowman
Application Engineer
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Easy To Do Business With, Easy To Reach

I was calling a customer this morning to discuss a compressed air application. As the phone was ringing, I had my fingers on the keys, ready to enter the extension when prompted, when, to my surprise, an actual human being answered the phone. I asked for the person I wanted to speak to, and was transferred promptly. When they didn’t pick up, the line rang back to the person who had answered my call, who asked me if I wanted to leave a voice mail message, since the person I was calling was apparently away from the phone. I did indeed, and was connected to their voice mail greeting, where I left my message, hung up, and awaited a call back.

Their voice mail greeting was the first…and only…thing I heard that wasn’t a live human being during the whole call, and I had to wonder how long it had been since I had made a phone call and not experienced at least some degree of automation. I completely understand the efficiency of an automated attendant, and if you have your party’s extension number, you can very likely reach them just as quickly as if an actual operator was transferring your call to them, but I still feel that there’s a lot to be said for the personal feel of speaking with real people.

We pride ourselves on our personal interactions with customers at EXAIR Corporation. Just like the call I made this morning, if you call EXAIR during normal business hours, you’re not going to get someone’s voice mail unless you ask a real human being to transfer you to it.

That said, I like technology as much as the next person, and have been known to participate in Live Chats with technical representatives at companies that I’m doing business with. This is another area where we shine. If you request a Live Chat with an EXAIR Application Engineer, your average wait time is a matter of a few seconds (yes; we do indeed track that.)

Your Live Chat request will receive immediate attention, Monday-Friday, 8am-5pm EST.
Your Live Chat request will receive immediate attention, Monday-Friday, 8am-5pm EST.

Another thing we’ve been doing from time to time is web meetings. If you want to really get an engineer in touch with their internal geek, there’s nothing better than sharing your 3D layout on their computer screen, incorporating solid models of components that they’re emailing to you (or that you’re downloading from their website) in real time.  Call us to set something up.

Of course, we still take full advantage of the ability to email photos, videos, drawings, etc., and are committed to providing you with our prompt attention there. You can submit these to techelp@exair.com, or you can send them to a particular Application Engineer, if it’s something one of us has already been made familiar with.

Bottom line: if you’ve got questions about compressed air use, or how EXAIR products can make life easier for you, your answers are never far away.

Russ Bowman
Application Engineer
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