Have you ever sent an email, or left a voice mail message for someone without knowing they were out of the office? It can be pretty frustrating to not hear back from someone, especially if your needs are urgent.
At EXAIR, we make sure this doesn’t happen:
*For starters, we don’t have an automated attendant…if you call EXAIR during normal business hours, you’re going to talk to a real live human being.
*What’s more, that real live human being is going to be one of our Customer Service Representatives, and they can answer any questions you might have about price and availability of any of our Engineered Compressed Air Products.
*If you need detailed technical information, they’ll transfer you to an Application Engineer…and they are always keenly aware of who’s available & who’s not. You won’t get anyone’s voice mail unless you specifically ask for it, and if one of us is on vacation (and won’t be able to return your call for a number of days,) you’ll know that before you’re transferred to leave that message.
*Not only that, but we’ve got a system in place to monitor each other’s emails. Which brings me to the success story that inspired this blog:
It’s vacation season, and another of us took off for some well deserved R&R with the family. According to The System, I get to check those incoming emails while this co-worker is out. And he (like the rest of us) gets a LOT of emails. Some are new requests for application/performance data, and some are continuing conversations of the details of (sometimes) complex applications. Like the project he was working on with a customer who wanted to use Air Knives to blow off a continuous strip of material exiting a wash/rinse vessel. After a discussion of the details of the application, they had decided to try (2) Model 110003 3″ Aluminum Super Air Knives, one mounted on either side, to “strip the strip.” And it worked perfectly. They just wanted to run the details of this first installation by us before doing the other seven. Part of my process was to go back through the chain of emails…while this looked pretty straight forward, the devil is indeed in the details, and I hate that guy. But, try as I might (sorry; I’m an engineer,) I could not find fault, or room to improve, with the setup they designed…it was most pleasantly devil-free.
Anyway, with my agreement that their installation was indeed optimal (it’s exactly what I would have done too, for the record,) they placed an order for the (14) Super Air Knives to outfit the other (7) wash/rinse operations.
If we were keeping score, it would be coworker-2, Russ-14. But we’re not. Lest my record suffer when I “break for the Lake” in June. By then, it’ll be Cabinet Cooler Season, and I almost hate to miss a week of that. Almost.
If you have questions about compressed air products or applications, we’ve got answers. Live and in real time, every day. Call us; let’s talk.