In one of my earlier blogs, I mentioned working on the brakes of my pickup. Well, I guess my other car was listening and felt like it had to get in on the act as well. On the way home from work the other day, my brakes started making a horrendous grinding noise. You know the one. The kind you hear when someone neglects to check their brakes and lets it get to the point of metal on metal. It makes me wince every time I hear it, especially if it’s on my car. But here’s the thing: I had checked my brakes not too long ago and they were good. And the noise didn’t start gradually, but all at once. When I got home and pulled off the caliper I found my pads looked very much like this…
Not worn down to a nub, but GONE on one side. My first thought was a sticking caliper, but a quick checked proved it was working properly. The only remaining possible explanation was that the pad itself had failed, coming completely delaminated. While the pads were technically out of warranty, the manager of the parts store was willing to work with me. He gave me a new set of pads at cost and faced the rotor for $11. I knew it wasn’t the parts store manager’s fault, but I left the store feeling like the pad manufacturer should have replaced everything for free. Never-the-less getting my car back on the road for $36 seemed like the prudent thing to do at the time, so I just let it go.
How about you? Have you ever been in a situation where someone else’s problem became not only your problem to fix, but to pay for? And it was more hassle to try to get your money back than just let it go? I think we’ve all been there in one way or another. But you won’t find yourself in that boat with EXAIR.
EXAIR gives you 30 days to try our products out. So if it doesn’t work out for your purpose, you’re not stuck with it. Say you’ve got a project that got cancelled and you no longer need that air knife? Give us a call within 30 days of the order and we’ll issue you a full refund. Maybe you’re researching a project using a vortex tube and you’re about 28 days into your 30 day free trial and you need another week for testing? No problem, give us a call and we can work it out. Beyond the 30 day trial, our compressed air products are covered under our “Built to Last” 5 year warranty.
Until then, I’m going to be patiently awaiting for the brakes on my wife’s van to go out next…
Dan Preston
Design Engineer
DanPreston@exair.com