Bryan Peters, the President of EXAIR Corporation blogged on January 6, 2011 about trust. Trust is a critical element to any relationship, business or personal. There are hundreds, if not thousands, of historic quotes based around trust. Two of my favorites are below:
“Whoever is careless with truth in small matters can not be trusted in important affairs.” – Albert Einstein
We firmly believe any company that operates, or tries to operate, without trustworthiness, ethics and honesty will not be around for long. I agree this is why EXAIR has been able to thrive for 31 years and counting and shows no signs of slowing down. There is no better part in a conversation with a customer than when you can explain to them they can trust us to help them. If they don’t like our options then they can return any stock items within 30 days from the date of purchase with no questions asked.
In 2014 we exceeded 100,000 customers who have seen the level of honesty, ethics, and trustworthiness EXAIR provides.
This level of service is given to each and every individual that contacts us here at EXAIR, whether it is a Production Manager, an Engineer, a Maintenance Professional, a student working on a project or a do-it-yourselfer working in their garage. Then to show just how much we trust our customers, we offer any domestic customer to call in and place an order of up to $1,500 on a purchase order without a need of credit references or a formal account setup form. All we need is a bill to and ship to addresses, along with a contact name and phone number. We will then honor the PO and ship the product to you like you have been one of our longest standing customers.
Through a great deal of hard work, we remain unmatched in our level of:
- Customer service
- Product quality
- Product availability
- Technical data
- Technical support
- International standards compliance
- Product line expansions
- Distributor training and support
- Testing capabilities and services
- Instructional videos
- Environmental and social responsibility
EXAIR continues to grow and accepts nothing less than our customers receiving the highest level of service, product quality, and product availability. Even if you haven’t bought anything from us – ever.
I trust EXAIR fully with my career, my personal goals, and even the well-being of my family. I am proud to be part of something that is much more than an 8 to 5 job and will confirm this as a company concerned with much more than the bottom dollar.
One final quote for the history books: “EXAIR is here to help, period.” – Bryan Peters, President of EXAIR Corporation.