New! In Stock! Sanitary Flange 316 Stainless Steel Line Vacs

Just released, we are now stocking four different pipe sizes of Sanitary Flange 316 Stainless Steel Line Vacs. We are offering these in the following sizes, 1-1/2″, 2″, 2-1/2″, and 3″ Sanitary Flange.   The performance is the same as our Stainless Steel Line Vacs,  but now it is even easier to install in sanitary flanged piping systems.  No need to get adapters or have specialty shops weld flanges on.

Model 161200-316 - 316 Stainless Steel Sanitary Flange Line Vac
Model 161200-316 – 316 Stainless Steel Sanitary Flange Line Vac

The new Line Vacs are available for purchase on their own or in a kit which includes the Line Vac, a mounting bracket for the Line Vac, pressure regulator and filter separator. The only parts you provide are the clamps, gaskets and compressed air supply.

With a wide range of sizes and materials of construction, we've got your solution. Call us.
With a wide range of sizes and materials of construction, we’ve got your solution. Call us.

These are the latest four additions to our already extensive line of in-line pneumatic conveyors.   If we do not offer a stock Line Vac that will fit your needs, we also offer custom Line Vacs to fit virtually any need you may have, just contact us and we will help you determine what will work!

Custom PVDF Line Vac
Custom PVDF Line Vac

Brian Farno
Application Engineer Manager
BrianFarno@EXAIR.com
@EXAIR_BF

Why Trust EXAIR?

Bryan Peters, the President of EXAIR Corporation blogged on January 6, 2011 about trust.   Trust is a critical element to any relationship, business or personal.  There are hundreds, if not thousands, of historic quotes based around trust. Two of my favorites are below:

“Whoever is careless with truth in small matters can not be trusted in important affairs.” – Albert Einstein

And,

We firmly believe any company that operates, or tries to operate, without trustworthiness, ethics and honesty will not be around for long.  I agree this is why EXAIR has been able to thrive for 31 years and counting and shows no signs of slowing down.  There is no better part in a conversation with a customer than when you can explain to them they can trust us to help them.  If they don’t like our options then they can return any stock items within 30 days from the date of purchase with no questions asked.

In 2014 we exceeded 100,000 customers who have seen the level of honesty, ethics, and trustworthiness EXAIR provides.

This level of service is given to each and every individual that contacts us here at EXAIR, whether it is a Production Manager, an Engineer, a Maintenance Professional, a student working on a project or a do-it-yourselfer working in their garage.   Then to show just how much we trust our customers, we offer any domestic customer to call in and place an order of up to $1,500 on a purchase order without a need of credit references or a formal account setup form.  All we need is a bill to and ship to addresses, along with a contact name and phone number.   We will then honor the PO and ship the product to you like you have been one of our longest standing customers.

Through a great deal of hard work, we remain unmatched in our level of:

  • Customer service
  • Product quality
  • Product availability
  • Technical data
  • Technical support
  • International standards compliance
  • Product line expansions
  • Distributor training and support
  • Testing capabilities and services
  • Instructional videos
  • Environmental and social responsibility

EXAIR continues to grow and accepts nothing less than our customers receiving the highest level of service, product quality, and product availability.  Even if you haven’t bought anything from us – ever.

I trust EXAIR fully with my career, my personal goals, and even the well-being of my family.  I am proud to be part of something that is much more than an 8 to 5 job and will confirm this as a company concerned with much more than the bottom dollar.

One final quote for the history books:  “EXAIR is here to help, period.” – Bryan Peters, President of EXAIR Corporation.

Brian Farno
Application Engineer Manager
BrianFarno@EXAIR.com
@EXAIR_BF

 

Image courtesy of BKCreative Commons

Customer Service?

Recently I was having some issues with my cell phone dropping calls and frequent undelivered texts, emails and voice-mails so I placed a call to my provider to see what could be done. From my previous experience with cell phone providers, I knew this was going to be a tedious process but was hoping for the best since I have been an 8+ year customer. So I contacted the company last week and explained my situation. They advised that the service in my area had been acting up and they would need to open a file on my line that could take 7 – 10 days before I would receive a response. The VERY next morning they called to tell me that there were issues with the coverage in my area but it had been resolved.

So as the week went by and I was still experiencing the same issues, I called the company back. This time I was transferred to the technical department so they could troubleshoot my device – after a 2 hour phone call, they could provide no reason as to why I was having issues and offered me no course toward a resolution. Now frustrated, I decided to visit their website and participate in their chat option to see if we could get to a resolution. No such luck, I now had to elevate the situation and speak to a manager.

funny-cell-phone

After 17 phone calls to customer service and a total of 5 online chats, I finally got the one person who was actually willing to help. After reviewing the notes on my account, she offered me a free upgrade, without extending my service contract, shipped the replacement phone for overnight delivery and waived the $40 activation fee for the new device. Of course I was pleased with this resolution but asked why it was necessary to jump through so many hoops about the same issue – “it really depends on who you talk to and if they want to do the work or not”. In my opinion, that’s a pretty sad approach toward servicing a customer.

At EXAIR, our main focus is customer service and we will make every attempt to provide assistance and handle your request(s) in a prompt and thorough manner.  The fact is, a sales person can sell just about anything once.  It is the service that you are provided – that installation and maintenance guide or 3D model that can be easily downloaded – that takes a company with amazing products over the edge.   We strive to ensure you have every possible way to reach our Application Engineers.  We are here to help you not only determine which product will work best in your application, but also to help you troubleshoot your existing product, determine what air savings you have gained from installing an engineered solution, as well as figure out ways to make your operating area a safer, quieter place for your employees.

Here are some very recent comments we have received from customers:

  • “Super fast service. EXCELLENT!” – Joe, industrial laser manufacturer
  • “I called your customer service line and Vikki Foley was very helpful and even though it was late Thursday afternoon, she sounds like she enjoys her job.” – Mark, rapid prototyping and product design company
  • “Fantastic service. Very fast responses and concise information.” – Chase, display technology manufacturer
  • “Russ Bowman was an excellent help. He was respectful and went out of his way to find information that I requested. Would definitely recommend working with Exair. Outstanding customer service!” – Kathryn, engineering consultant

We can’t ask for anything more than that. We want to do the work, we want to make it easy for you.

Please feel free to contact us – via phone @ 800-903-9247, by email techelp@exair.com or our online chat for assistance with your compressed air application today.

Justin Nicholl
Application Engineer
justinnicholl@EXAIR.com
@EXAIR_JN

 

 

 

 

Video Blog: Using an Adjustable E-Vac

If you are not sure about which vacuum generator you need or if your application demands lifting a variety of materials, the Adjustable E-Vac is the right choice.  This video illustrates how to adjust our Adjustable Vacuum Generators and the flexibility it can contribute within your application.

Dave Woerner
Application Engineer
Davewoerner@EXAIR.com
@EXAIR_DW

EXAIR Can Customize for Your Application

Once again this week, I had a customer call in with a special request on one of our products.  The customer had purchased a 6030 Adjustable Air Amplifier to cool plastic components after they were formed in a previous process.  These components are made continuously and the only way to test the cooling capabilities was during a production run.  If there was any error in the system, a whole batch of product was rejected, so the customer needed to be able to fine tune the process easily.  The space was very confined, so the customer had taken the 3/4″ outlet and connected a 3/4″ hose with hose clamps in order to direct the air to the proper area.  From the 3/4″ hose, they had necked down the line to 3/8″ hose to fit into their process.  By necking down the outlet of the air amplifier, the customer was limiting the output of the 6030, but it was enough air to get there job done.  Now that he had successfully used the 6030, the customer wanted to rollout the idea to other product lines and create a more robust system than hose clamps and homemade reducers.  Fortunately, for this customer and many others, EXAIR has the skill and flexibility to manufacture custom solutions.

air amp

The customer wanted to roll the project out into 25 production lines, and create a more robust system.  The first idea that came to mind was using a threaded Line Vac to replace the Air Amplifier.  This would be a stock item that would produce a similar amount of air flow as the air amplifier through a 3/8″ hose.  Obviously, the Air Amplifier would produce more airflow in free air, but since we are restricting that flow with a 3/8″ hose, the Line Vac and the Air Amplifier would produce similar air flow in this application.  Unfortunately, the customer didn’t have the ability to test the process with the Line Vac, because of his production schedule and the risk of losing a batch of product during the testing.  Because of these requirements, the customer asked us to produce (25) Special Air Amplifiers with threaded outlets to replace his 6030 that he was currently using.  The Adjustable Air Amplifier would give the customer the ability to adjust the air flow by changing the air gap in the Air Amplifier to his exact specification.  This adjustability means he can set the Air Amplifier to meet his current requirements, and adjust if the conditions change on his production line.  Also, the system would now be threaded so he could install hard pipe to make a permanent and robust system throughout the facility.

Special Air Amplifier

Dave Woerner
Application Engineer
davewoerner@exair.com
@EXAIR_DW

Vacuum Generators: Porous Vs. Non-Porous

I had customer call this week who was using an E-Vac model 800008H, an 8 SCFM Porous Vacuum Generator, to pull a vacuum on four vacuum cups.  He was trying to lift a part with the four vacuum cups placed on a clean metal portion of the part.  Unfortunately he was having a little trouble.  He had to lift the product very slowly because the part could easily be dislodged, if the part was bumped or came to an abrupt stop.

In-LineE-VacFamily
EXAIR’s family of In-Line E-Vac vacuum generators

The problem is a relatively simple one.  The customer choose a porous vacuum generator when he would be better served with a non-porous unit.  The vacuum cups are attaching to a non-porous surface, sheet metal, in a relatively clean environment.  The difference between porous and non-porous units is that  porous units has more vacuum flow available at a low vacuum level, where the non-porous vacuum generators have a higher level of vacuum, but less vacuum flow.  Because of the high vacuum flow, a porous unit is much better for lifting porous materials like cardboard, some particle boards, and fabrics.  The higher vacuum flow of porous vacuum generators helps maintain the vacuum when pulling upon materials which let a constant flow of air through. In the customer’s case, he was lifting a clean sheet of metal, a non-porous material, and needed a higher vacuum level as opposed to a higher vacuum flow. A higher vacuum level [more inches of mercury (Hg) of vacuum] would pull harder upon the metal and hold it tighter.

Let’s look at the customer’s example more closely.  An EXAIR model 800008, porous E Vac, will generate a maximum of 21 inches of mercury (“Hg).  A model 810008, non-porous E Vac, will generate 27  inches of mercury (“Hg).  Let say he was using a 900758 3 1/4” diameter round vacuum cup. If you look at the Vacuum Lift Chart, you see that the 900758 can lift 42.8 lbs. at 21 “HG, but it can lift 55.0 pounds at 27 “HG of mercury.  So in this application the customer can increase their lifting capacity by 28.5% by switching from a non-porous vacuum generator to a porous vacuum generator.

Dave Woerner
Application Engineer
davewoerner@exair.com
@EXAIR_DW

The Effect of Different Vortex Tube Generators on Cold Flow

A Vortex Tube cooling kit is helpful when flow and temperature requirements are unknown. The experimental kit affords you the flexibility to determine your cooling needs.

I recently had a customer e-mail me with this inquiry. Following is our discussion:

Customer:

We have a small vortex (3208) and a set of generators, the one that is pre-installed in the Vortex Tube (8GR) and a few more:

2GR, 4GR, 2GC, 4GC, 8GC

Maybe you could tell me the effect of these generators on the cold flow.

My main application is to refrigerate tools during machining or cool ultrasonic transducers during continuous operation. My compressed air source is 6.5 BARG. Using the Vortex Tube as it comes, after closing the hot flow and opening it a revolution, I can reduce the temperature from 22ºC (room temperature) to -6ºC (measured in the cold air flow at the output). How do I use the flow generators?

EXAIR:
Thank you for your question concerning the generators which are interchangeable on the Vortex Tube.  The purpose of the various sizes and types is explained as follows:

GC vs. GR designation: The GC type generators are designed to achieve maximum temperature drop for applications which may need an airflow which is below 0 degrees F. It is unusual that an industrial cooling application would need air this cold, but some scientific and other similar academic pursuits do need air flows that cold. The thing you give up when you try to achieve low cold temperature is the flow. Flow and temperature drop are inversely related to one another with a vortex tube’s function.

The GR type generators are used for temperatures down to zero degrees F. So, these would be the more prominently used generators for industrial applications. We usually will set up a Vortex Tube in a cooling application to have about 50 degree F temperature drop and can still preserve 80% of the total flow for cold flow applications. This is what we refer to as maximum refrigeration settings.

As for the numbers on each generator (2, 4 or 8) this is the indication of the amount of air volume consumed by the Vortex Tube when this specific generator is installed. The flow rate is indicated in SCFM with 100 PSIG inlet working pressure. So an 8 SCFM @ 100 PSIG flow rate is what is determined by an 8-GR or 8-GC generator. Small Vortex Tubes are available in flows of 2, 4 or 8 SCFM.

Basically, the larger your flow rate, the more cooling power you can generate. Think of the cold air as ice. Think of 8 SCFM as a 55 gallon drum of ice and a 2 SCFM as a 5 gallon bucket of ice. Both have the same temperature, but the 55 gallon size has potential to do more work to cool down a larger heat load.

Creating a spot of heat with a torch or an electric heating element is not hard to do with common tools found in a manufacturing environment. Creating a spot of cold air for similar situations is a very tough thing to do in the same situation. A Vortex Tube is a handy and convenient tool to allow for the spot cooling or small chamber cooling applications.

If you have a spot cooling application you think we may be able to help with, please contact us by e-mail, chat, Face Book, Twitter, phone or fax. We will be glad to assist.

Neal Raker, Application Engineer
nealraker@exair.com