Cold Guns for Spot Cooling or Replacing Mist Systems

By using only a source of compressed air, the Cold Gun and High Power Cold Gun produces a stream of clean, cold air 50°F (28°C) below your compressed air supply temperature. The Cold Gun is very quiet at only 70 dBA and has no moving parts to wear out. Just supply it with clean compressed air and it’s maintenance free.

How does it work, and what are the benefits?

  • The Cold Gun uses compressed air to produce a stream of clean, cold air at 50°F (28°C) below supply air temperature. Generally this will be 20°F-30°F outlet temperature.
  • They use Vortex Tube technology…no moving parts to wear out.

How A Vortex Tube WorksInstant cold air flow with no moving parts!

  • Cold flow and temperature are preset to optimize cooling capability, and are non-adjustable to prevent freeze-up during use.
  • Eliminates the expense of both the purchase & disposal of cutting fluids when replacing expensive mist systems.
  • Removes the potential for health problems associated with breathing mist & vapors, and the safety issue of slipping on a wet floor.

Cold Gun Aircoolant System selection is easy & straightforward…we offer a standard, and a High Power version to meet your specific needs.

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Four systems to choose from, to meet most any need.

We also offer Single & Dual Point Hose Kits, to further meet the needs of your application.

One of the best applications I have seen with our cold gun came from a customer in Peru. They are a gold mining operation and they were having trouble with the liquid they were using to cool a saw. Read all about it here!

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If you have an application that you believe would be better served by the use of an EXAIR Cold Gun, give us a call.

Jordan Shouse
Application Engineer
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Twitter: @EXAIR_JS

Customer Service?

Recently I was having some issues with my cell phone dropping calls and frequent undelivered texts, emails and voice-mails so I placed a call to my provider to see what could be done. From my previous experience with cell phone providers, I knew this was going to be a tedious process but was hoping for the best since I have been an 8+ year customer. So I contacted the company last week and explained my situation. They advised that the service in my area had been acting up and they would need to open a file on my line that could take 7 – 10 days before I would receive a response. The VERY next morning they called to tell me that there were issues with the coverage in my area but it had been resolved.

So as the week went by and I was still experiencing the same issues, I called the company back. This time I was transferred to the technical department so they could troubleshoot my device – after a 2 hour phone call, they could provide no reason as to why I was having issues and offered me no course toward a resolution. Now frustrated, I decided to visit their website and participate in their chat option to see if we could get to a resolution. No such luck, I now had to elevate the situation and speak to a manager.

funny-cell-phone

After 17 phone calls to customer service and a total of 5 online chats, I finally got the one person who was actually willing to help. After reviewing the notes on my account, she offered me a free upgrade, without extending my service contract, shipped the replacement phone for overnight delivery and waived the $40 activation fee for the new device. Of course I was pleased with this resolution but asked why it was necessary to jump through so many hoops about the same issue – “it really depends on who you talk to and if they want to do the work or not”. In my opinion, that’s a pretty sad approach toward servicing a customer.

At EXAIR, our main focus is customer service and we will make every attempt to provide assistance and handle your request(s) in a prompt and thorough manner.  The fact is, a sales person can sell just about anything once.  It is the service that you are provided – that installation and maintenance guide or 3D model that can be easily downloaded – that takes a company with amazing products over the edge.   We strive to ensure you have every possible way to reach our Application Engineers.  We are here to help you not only determine which product will work best in your application, but also to help you troubleshoot your existing product, determine what air savings you have gained from installing an engineered solution, as well as figure out ways to make your operating area a safer, quieter place for your employees.

Here are some very recent comments we have received from customers:

  • “Super fast service. EXCELLENT!” – Joe, industrial laser manufacturer
  • “I called your customer service line and Vikki Foley was very helpful and even though it was late Thursday afternoon, she sounds like she enjoys her job.” – Mark, rapid prototyping and product design company
  • “Fantastic service. Very fast responses and concise information.” – Chase, display technology manufacturer
  • “Russ Bowman was an excellent help. He was respectful and went out of his way to find information that I requested. Would definitely recommend working with Exair. Outstanding customer service!” – Kathryn, engineering consultant

We can’t ask for anything more than that. We want to do the work, we want to make it easy for you.

Please feel free to contact us – via phone @ 800-903-9247, by email techelp@exair.com or our online chat for assistance with your compressed air application today.

Justin Nicholl
Application Engineer
justinnicholl@EXAIR.com
@EXAIR_JN

 

 

 

 

I’m a geek and I know it.

More than once since I have known my wife she has given me a look as if to say, I can’t believe I know someone as geeky as you.  (Ok, maybe it’s been too many times to count.)  Last week I was able to get comic books into my blog, I’m pretty sure I have mentioned video games, and even building computers.  While I don’t consider myself as big of a geek as some of my friends are, the fact is I am a geek.

I am ok with this and I am sure once my daughter is at the right age she will not be ok with it.  The fact is that technology, and engineering catch my interest.  I can read a tech manual for my motorcycle a lot faster and with more enjoyment than I can any fictional novel.  This is also one of the many reasons I became an engineer.

This is yet another reason why I enjoy my job here at EXAIR so much, I’m constantly learning from our customers how their products and processes are done so that I can help them better their process.  This always intrigues me because not only are the customers learning from me how to implement the EXAIR product lines but at the same time I am learning new processes and how things are made so that I can then help other customers in the future with similar applications.

It’s an infinite loop of learning for me here at EXAIR.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF

Always make sure you have good support.

There is nothing worse than buying something with great hopes that the device will help you achieve a goal only to find out it doesn’t work at all like you had hoped or like the advertisement said it would.  I take that back…  The only thing worse than this is to discover there is no technical support or information on the product and you are basically stuck with something that doesn’t work.   Other times you can make do with the performance but it just doesn’t do as good a job as you need it to.  I like to call these “Band aid fixes”.   (What is shown below is what I truly hope to be one of those fixes.)

Here at EXAIR I get quite a few calls where people have an application that kind of works but they could really use something that is going to be more effective.  This is where our team of Application Engineers comes in.  You see we not only help you choose the product that will work for your application but then if you get it in-house and it isn’t working as good as you hoped then you call back in and we give you full tech support of the products for free.  We’ll help you fine tune the applications as much as possible and if it still doesn’t work we will take the product back on our 30 day guarantee.

Everything you do is always better with the proper support or safety net.  Just like my brother in-law and I had a support vehicle when we went through Deal’s Gap.   The video from the support vehicle is below.  (It’s sped up due to the time constraints of YouTube.)

So if you need some technical support on your application or on our product, feel free to give us a call.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF