The Value of Going Back to Where it All Began

This past week I was able to take part in one of the many incentives EXAIR offers to all of our team members, a volunteer day. EXAIR gives each employee the choice to go out into our community and choose an organization they connect with to volunteer for either a single 8-hour day or two 4-hour shifts. The past couple of years, I have reconnected with the director of the Mechanical Engineering Technology department at the University of Cincinnati where I received an undergraduate degree from to find out how I can get involved with the program and help the department that gave me the knowledge and understanding I use in my career. Much to my surprise, the first thing that came to mind for him was to be a judge at the College of Engineering and Applied Sciences Senior Tech Expo. This expo is where each student will showcase their Senior Design Project which they must complete in order to graduate. The judges are all alumni of their given programs and the students can elect to have their project be judged for various prizes that are donated by local companies and alumni. This was my third year judging for the MET department and there have been several of us that have networked and really get reminded of exactly where we were when we graduated and the amount of experience we lacked at the time.

There were 11 projects total in the MET discipline that were elected to be judged this year. We had 12 judges show up, so we broke into 4 teams. Three teams judged three projects while the remaining judged two larger scale projects. We judge the individuals/teams on different criteria like, communication skills, technical knowledge, presentation, complexity, marketability, and innovation. The projects my team evaluated were a hybrid system that would bolt onto an early 2000s Nissan Frontier and increase the vehicles’ efficiency, a team from the UC Battle Robotics Club, and a company-backed project to increase efficiency on vegetation mitigation equipment to better sustain power within the new equipment designs.

Each of these projects had great goals, highs, lows, oversights, learning points, and yet it was very great to see how truly vested each of these students had become in this project. They knew their subject inside and out and even when they had a pitfall come. This did not derail them, this took me back to when the team I was part of built a Basic Utility Vehicle as our project. We competed in a national competition with a vehicle which was fully funded by sponsorship we obtained and poured hours upon hours of work and sweat into it. The drivetrain which I designed did experience two different failures during our competition. Rather than loading up and taking a loss, we pushed through as a team, we made a new chain tensioner with parts from a hardware store, and found a judge with a welder nearby which permitted us to weld a broken attachment point back on. Ultimately, we took second place. A team of 4 students was only beaten by a team of 12 from Wisconsin. The experience I learned in that process and time during the competition truly taught me that if you are passionate about something you will make it happen. That’s the same level of passion I saw in each of the students that I interviewed during the judging cycle.

In the end, it really builds one of my favorite sayings, “You can’t teach experience.” Each of these students has experienced a lot, and yet they still have so much to learn. Without the volunteer program here at EXAIR, I may not have gotten to go back to my alma mater and participate as a judge for the Tech Expo. That’s an experience I have gained a lot from. Mainly, instead of asking judgmental questions, ask curiously. This often means asking open-ended questions that aren’t so pointed. This generally brings out more reasoning and explanation than one could expect and leads to a more comfortable discussion. These students all helped me to see that, and it let their passions shine straight through. Once the interviews were done, all the judges came together and dispersed $12,000 in prizes for various awards to these 11 projects within the Mechanical Engineering Technology Department. The passion I had for learning and projects still lives to this day. I still keep a list of ideas for EXAIR products that I am saving for rainy days or for the right time to test.

If you have a problem you can’t get past, need a curious question answered or need someone to share in your passion that involves industrial compressed air, moving, cleaning, cooling, coating, eliminating static, spraying, or conserving a resource, share it with us, we’ll be genuinely curious.

Brian Farno, MBA – CCASS Application Engineer

BrianFarno@EXAIR.com
@EXAIR_BF

Cold Guns for Spot Cooling or Replacing Mist Systems

By using only a source of compressed air, the Cold Gun and High Power Cold Gun produces a stream of clean, cold air 50°F (28°C) below your compressed air supply temperature. The Cold Gun is very quiet at only 70 dBA and has no moving parts to wear out. Just supply it with clean compressed air and it’s maintenance free.

How does it work, and what are the benefits?

  • The Cold Gun uses compressed air to produce a stream of clean, cold air at 50°F (28°C) below supply air temperature. Generally this will be 20°F-30°F outlet temperature.
  • They use Vortex Tube technology…no moving parts to wear out.

How A Vortex Tube WorksInstant cold air flow with no moving parts!

  • Cold flow and temperature are preset to optimize cooling capability, and are non-adjustable to prevent freeze-up during use.
  • Eliminates the expense of both the purchase & disposal of cutting fluids when replacing expensive mist systems.
  • Removes the potential for health problems associated with breathing mist & vapors, and the safety issue of slipping on a wet floor.

Cold Gun Aircoolant System selection is easy & straightforward…we offer a standard, and a High Power version to meet your specific needs.

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Four systems to choose from, to meet most any need.

We also offer Single & Dual Point Hose Kits, to further meet the needs of your application.

One of the best applications I have seen with our cold gun came from a customer in Peru. They are a gold mining operation and they were having trouble with the liquid they were using to cool a saw. Read all about it here!

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If you have an application that you believe would be better served by the use of an EXAIR Cold Gun, give us a call.

Jordan Shouse
Application Engineer
Send me an email
Find us on the Web 
Like us on Facebook
Twitter: @EXAIR_JS

Customer Service?

Recently I was having some issues with my cell phone dropping calls and frequent undelivered texts, emails and voice-mails so I placed a call to my provider to see what could be done. From my previous experience with cell phone providers, I knew this was going to be a tedious process but was hoping for the best since I have been an 8+ year customer. So I contacted the company last week and explained my situation. They advised that the service in my area had been acting up and they would need to open a file on my line that could take 7 – 10 days before I would receive a response. The VERY next morning they called to tell me that there were issues with the coverage in my area but it had been resolved.

So as the week went by and I was still experiencing the same issues, I called the company back. This time I was transferred to the technical department so they could troubleshoot my device – after a 2 hour phone call, they could provide no reason as to why I was having issues and offered me no course toward a resolution. Now frustrated, I decided to visit their website and participate in their chat option to see if we could get to a resolution. No such luck, I now had to elevate the situation and speak to a manager.

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After 17 phone calls to customer service and a total of 5 online chats, I finally got the one person who was actually willing to help. After reviewing the notes on my account, she offered me a free upgrade, without extending my service contract, shipped the replacement phone for overnight delivery and waived the $40 activation fee for the new device. Of course I was pleased with this resolution but asked why it was necessary to jump through so many hoops about the same issue – “it really depends on who you talk to and if they want to do the work or not”. In my opinion, that’s a pretty sad approach toward servicing a customer.

At EXAIR, our main focus is customer service and we will make every attempt to provide assistance and handle your request(s) in a prompt and thorough manner.  The fact is, a sales person can sell just about anything once.  It is the service that you are provided – that installation and maintenance guide or 3D model that can be easily downloaded – that takes a company with amazing products over the edge.   We strive to ensure you have every possible way to reach our Application Engineers.  We are here to help you not only determine which product will work best in your application, but also to help you troubleshoot your existing product, determine what air savings you have gained from installing an engineered solution, as well as figure out ways to make your operating area a safer, quieter place for your employees.

Here are some very recent comments we have received from customers:

  • “Super fast service. EXCELLENT!” – Joe, industrial laser manufacturer
  • “I called your customer service line and Vikki Foley was very helpful and even though it was late Thursday afternoon, she sounds like she enjoys her job.” – Mark, rapid prototyping and product design company
  • “Fantastic service. Very fast responses and concise information.” – Chase, display technology manufacturer
  • “Russ Bowman was an excellent help. He was respectful and went out of his way to find information that I requested. Would definitely recommend working with Exair. Outstanding customer service!” – Kathryn, engineering consultant

We can’t ask for anything more than that. We want to do the work, we want to make it easy for you.

Please feel free to contact us – via phone @ 800-903-9247, by email techelp@exair.com or our online chat for assistance with your compressed air application today.

Justin Nicholl
Application Engineer
justinnicholl@EXAIR.com
@EXAIR_JN

 

 

 

 

I’m a geek and I know it.

More than once since I have known my wife she has given me a look as if to say, I can’t believe I know someone as geeky as you.  (Ok, maybe it’s been too many times to count.)  Last week I was able to get comic books into my blog, I’m pretty sure I have mentioned video games, and even building computers.  While I don’t consider myself as big of a geek as some of my friends are, the fact is I am a geek.

I am ok with this and I am sure once my daughter is at the right age she will not be ok with it.  The fact is that technology, and engineering catch my interest.  I can read a tech manual for my motorcycle a lot faster and with more enjoyment than I can any fictional novel.  This is also one of the many reasons I became an engineer.

This is yet another reason why I enjoy my job here at EXAIR so much, I’m constantly learning from our customers how their products and processes are done so that I can help them better their process.  This always intrigues me because not only are the customers learning from me how to implement the EXAIR product lines but at the same time I am learning new processes and how things are made so that I can then help other customers in the future with similar applications.

It’s an infinite loop of learning for me here at EXAIR.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF