The Perseverance to Help Out

A couple of years ago I got to spend some time with my dad rock climbing in the North Cascades in Washington. My eyes were set on a very easy 5.9 big wall multi-pitch route called Prime Rib of Goat on the Goat Wall in Mazama. The route that we climbed was 1300ft of vertical cliff and one of the most popular beginner routes for getting into large climbs. Both my dad and I are knowledgeable when comes to climbing and were looking for a nice relaxing day on the wall. This is how that relaxing day turned into a crazy rescue…

The trip started out as any normal climbing trip would, an early 6 am flight as we had to get all of our climbing gear through airport security. Once the plane landed, we picked up our rental car and the gorgeous 3.5 hr drive up I-5 along the bay and straight on through the North Cascade National Park. Mazama is a small town with a population of only 158 people located on the East side the Cascades. Once we reached our destination and set up camp, we decided to do a little warm up on the wall to try and beat the stiffness and fatigue from a full day of travel.

Pitch 7 of the Prime Rib of Goat on the Goat Wall

The next morning, we woke up a little on the late side (around 7:30 am) got a light breakfast and set out for our goal the Goat Wall. The wall was a short 3 miles outside of town with a not so easy 1-mile hike in 95°F temperatures up a Scree field (basically hill of loose rock at the base of a mountain). Once we reached the base, we loaded up our gear onto our harnesses and started climbing to the first set of anchors (this is what is known as a pitch in climbing terms). Pitches 1 – 6 were fairly straight forward and easy going, water was rationed to ensure that we wouldn’t get dehydrated but at the same time wouldn’t run out of water.

By around 4:00 pm we had reached the halfway point at the top of pitch 6; this is where we ran into two people who were also climbing the same route as us but moving at a much slower pace. Luckily the were two trees that were growing on the cliff so we decided to take a small lunch break in the shade. Around a half hour later I shouted up the cliff to see if the two people had moved on yet; when I heard nothing we started climbing pitch 7. To my surprise the group ahead of us were still sitting at the top of pitch 7.

Pitch 7 of the Prime Rib of Goat on the Goat Wall

Turns out that the group had a 40 pound pack with them which was unusual for the single day climb on an easy route that could be easily terminated if needed. After another 10 mins of waiting we decided help them haul this pack of theirs up the wall. It was slow moving up to Pitch 8 and they had run out of water and our water was running low. By the time we had finally reached pitch 9 with all the people things had started to get worse for the group that we were assisting; fatigue and dehydration had brought them to the point of a mental break down.

At this point my dad and I decided to share the last bit of water we had with them and to turn around and bail on the last 3 pitches. It was a slow process moving back down the way we had come and try to keep the group calm; the sun and heat was really starting to take a toll on our bodies. Our lips were cracked and blistered and our mouths had quit producing saliva but we kept trudging on. A relief from the heat came around the time when the sun had set around the top of pitch 4 and from that time onward, we were descending down the cliff face into what seemed like a black abyss.

Finally, we were able to set foot on the ground and low and behold the friends of the group we helped had hiked to the base looking for their friends and they brought water we could all drink. We didn’t get back to the campsite until 1:00 am. The next day my dad and I decided to pack up and head to the coast because we were done climbing.

Here at EXAIR we like to bring that same kind of enthusiasm and perseverance to help you solve your compressed air issues. We will walk you step by step in getting you either the right part or solving any of your technical issues and won’t leave you high and dry.

If you want to talk about any of the 16 different EXAIR Intelligent Compressed Air® Product lines, feel free to contact EXAIR and myself or any of our Application Engineers can help you determine the best solution.

Cody Biehle
Application Engineer
EXAIR Corporation
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Meet New EXAIR Application Engineer, Dann Woellert

I’m one of the newest to join the team of ‘airheads’ here at EXAIR. By airheads I mean application engineers. These guys have forgotten more about compressed air applications than most will ever know. I’m humbled to join this team of compressed air vigilantes.

The cool thing about the group is that everyone comes from a different industry, and brings a unique perspective to the game. My windy road here has come through a couple of industries – Printing, Restaurant Equipment, Automotive, and Label & Packaging – all of which use the intelligent compressed air devices EXAIR manufactures. Most recently I was a product manager in the roll-fed label industry, which uses Line Vacs to pull waste from slitter and rewinders for collection. We also used Super Ion Air Knives to reduce static when marrying silicon coated plastic liner to the label face stock. It’s important to have a consistent pull on the waste so that clean slits can be made in the product. That’s important downstream to the printer and label converters, and even further to the end user who places the finished label on a bourbon bottle.

I’ve also seen the value of Cabinet Coolers a in hot manufacturing environment, where temperatures over 110 degrees could shut down a panel faster than you can say lost profits. One of EXAIR’s latest products, the Soft Grip Super Air Scraper would also be invaluable to operators who clean out the attritors, which mix dried pigment into viscous varnish.

I’ve been impressed with the positive team attitude here at EXAIR that clearly flows into product design and our go-to-market. I’m also amazed at the creative wizardry of our marketing team to create product images for our promotional content. If a picture is worth a thousand words, EXAIR’s are worth a factor more. Then there’s the videos presented in this blog by the team of airheads. While none of us has a degree in filmmaking from NYU, the App Engineering department creates incredible videos to help customers understand the intricacy and design of EXAIR products.

With a full team of application engineers ready to offer real time support through online or phone chat, EXAIR takes a B2B experience and makes it seem like a true B2C personal experience.

Out of work I’m a food and history geek. I enjoy travelling the region looking for the weirdest and most unique dishes. I am told there’s a Sharonville Superfecta – four signature dishes from local diners – that I need to try. There’s the Bronx Bomber pizza, a gyro from Athenian Greek Diner, a Sammy Burger, and a float from the Root Beer Stand. I’ve recently taken on a side hobby of fermenting my own sauerkraut and hope to have a supply ready soon.

I look forward to embracing the flow and helping you solve your applications with EXAIR’s robust family of intelligent compressed air products.

Dann Woellert
Application Engineer

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Compressed Air Use in the Aerospace Industry

EXAIR’s products have been used for a very large selection of applications in almost every industry.  Today I want to highlight a few that pertain to the Aerospace Industry.

First – a quick lesson on how to access the Applications database– Be sure to Register and then Log In

From the main page, hover the mouse pointer over ‘KNOWLEDGE BASE‘ and the pop-up menu will appear as seen below.  Select ‘APPLICATIONS’ Website Applications.png

On the left hand side of the screen you will see a gray navigation pane that shows Application with a list underneath.  Scroll down the main page and you will see a second heading in the navigation pane labeled “Industry”.  You can select your industry from the list provided.  For today’s example we will select Aerospace.

Industry_App_Database
The Industry section of the Application Database is found on the left hand side of the screen in the navigation pane.

Once the industry is selected there will be a new list of applications that are displayed in the center of the page.   Simply select the application you would like more information on and the details will display.

Below, we showcase the application from a machine manufacturer for the Aerospace industry.   This customer manufactured the production equipment of a flexible, porous material that is continuously passed through a wash tank prior to cutting to length.  They were interested in speeding the drying process of this strand, and considered blowing hot air onto it.  It was not feasible to install an electrically powered hot air blower or gun.  They needed an air flow of approximately 15 SCFM at 200°F, and had 70 psig air supply with a large volume available.  They utilized a Vortex Tube installed over the strand after it exited the dip tank.   The Vortex Tube was oriented with the hot air exhaust blowing on to the strand to dry the strand.  The customer stated that they not only met their expectations but exceeded the original hopes and were able to dry the product quicker and safer than expected.

Vortex_Tube_Drying_Material
Selecting any of the listed applications in the center of the screen will display the details of that particular application.

This is just one of many applications that are showcased in the Application Database for the Aerospace industry.   Those are just a small sampling of the thousands of applications that can be researched through the database.  If you would like to share your application to the database, feel free to contact an Application Engineer.

If you have questions about any of the 15 different EXAIR Intelligent Compressed Air® Product lines, feel free to contact EXAIR and myself or any of our Application Engineers can help you determine the best solution.

Brian Bergmann
Application Engineer
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A Customer Service Experience

Upon moving to our new house, quite a distance from our old location, my wife and I were looking for a new “go to” restaurant that would be close to our new digs.

I did a Google search and found a place that was only a couple miles away and had good reviews. My wife and I went in and it was a quaint little place. The food was good, as expected, but the service was not.

We discussed the lackluster service and decided to go again about a week later hoping it was an isolated incident. On this visit we had a different server (which turned out to be the owner). Long story short, the service was again not good. It took a long time to place our order and receive our food.

I was ready to just write them off but my wife has a very soft and forgiving heart. So against my vote we go a third time. Which turned out to be a carbon copy of the 1st visit. With one great exception, we left after we had been there 25 minutes and our order was not taken. So, now we drive farther to our “old standby” because the service makes the difference to us.

The chart below is representative of reasons business’s lose customers.

Pie Chart

Fortunately, EXAIR is a customer centric organization.   EXAIR ensures that the staffing is present to handle your needs with the care and quickness you deserve and our culture dictates that we serve you effectively and efficiently!  With both a Customer Service and Application Engineering Department we can handle your questions and requests consistently and accurately. Speak with a real person, and learn from over 159 years worth of combined manufacturing experience.

Did you know that most items are available for same day shipping (limits on quantities) with orders that can be processed by 3:00PM Eastern Time for the USA?  Last but certainly not least EXAIR offer’s a 30 day money back guarantee on all our catalog items within 30 days of the purchase date!

When you are looking for quiet and efficient point of use compressed air products or static reduction devices, give us a call.  Experience the EXAIR difference first hand and receive the great customer service, products and attention you deserve!  We would enjoy hearing from you.

Steve Harrison
Application Engineer
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