EXAIR Application Details Guide

The EXAIR website is valuable resource for reviewing and getting information about the many Intelligent Compressed Air® Products that we manufacture and sell.  It is a good place to learn more about the products, how they work, calculate air savings, see the many styles and materials of construction and much, much more.

If you have a specific application and would like us to review the process parameters and get our recommendation as to the best way to solve the issue, you can utilize the Application Assistance Worksheet located on the Left Menu Bar on many of the Product Pages.

Capture

Clicking on the Application Assistance Worksheet will provide you with a couple of ways to access the form.  Choosing one of the options will present you with the form below.

ApplicationDetailsGuide

This form has sections regarding Process Description, Part Specifications, Product Movement, and Other for general information.  By filling out this form with as much detail possible, and then online submitting or emailing to applications@exair.com, one of our Application Engineers will review and be in contact with you to further discuss in preparation for presenting a solution for you.

Or – to discuss your processes and how an EXAIR Intelligent Compressed Air® Product can provide a beneficial service, feel free to contact EXAIR and myself or one of our other Application Engineers can help you determine the best solution.

Brian Bergmann
Application Engineer

Send me an email
Find us on the Web
Like us on Facebook
Twitter: @EXAIR_BB

 

Video Blog: Meet Brian Bergmann, Application Engineer

Here is a brief video that provides a few details about my background and interests.

To discuss your application and how an EXAIR Intelligent Compressed Air Product can help your process, feel free to contact EXAIR and myself or one of our Application Engineers can help you determine the best solution.

Brian Bergmann
Application Engineer

Send me an email
Find us on the Web
Like us on Facebook
Twitter: @EXAIR_BB

Escape to the Hills

I’m leaving for a short three day vacation this week in Hocking Hills. This is my biannual family reunion of my Great Grandfather’s family the Trouts. This will be our 7th or 8th trip down there, and I still have yet to go hiking at Old Man’s Cave, the local tourist attraction. I have always stuck closer to the pool and the golf course and away from the trail. Russ Bowman puts me to shame. He heads up there every year with his boys to go hiking and camping, and we tend to stay at a cabin which is more like a hotel with some wood paneling. To each their own.

For my parent’s generation the reunion is a chance to catch up with cousins that they spent summers with growing up. For my generation, it is a chance to meet and reconnect with our second cousins that we normally would only see at weddings and funerals. The three day reunion allows a longer more free flowing opportunity to see who people are. It is a different perceptive to get to know people that have a lot of history in common, but you only see once in a while. Most of the weekend is amazingly unscheduled, so you can come and go as you please.

This will be different for me. I’m taking my son who was born last August to meet his third cousins. It is different for a couple reasons. First, now I don’t just have to worry how I behave at the family reunion. I have to make sure my son doesn’t head-butt the other babies like he has been known to do at day care. Second, my family gets to see him grow up and learn stories about me when I was his age through the eyes of the people that were there and knew me best. I hope they stay away from a few stories until he is older, but probably not.

Getting together with the family reminds me of working here at EXAIR. As we witnessed with the Professor’s departure, and Dear Joe’s departure we see that some people might chose to not come into work everyday anymore, but they are always a member of our community. As time passes we are constantly reminded of their impact. With the Professor’s message we constantly drive to safe customers compressed air energy, and Joe always reminded us that we are here for the customer first, and if you can, help them in any way you should.

But, of course, the messages from those two individuals are the result of EXAIR’s company culture, our product’s ability to solve customer problems, and EXAIR’s commitment to customer service.

Contact an Application Engineer today to join our family of customers.

Dave Woerner
Application Engineer
@EXAIR_DW
DaveWoerner@EXAIR.com

Video Blog: Meet Brian Farno

In case you haven’t seen or heard enough of me through the informal videos, here is a brief video that tells a little about myself, my background, and what I like to do outside of work.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF

Knowledge Is More Powerful than Hardware

Two weeks ago, my wife and I went shopping for a wearable baby carrier for our new son. We had searched on the internet for prices and materials for the carriers, but to make the final purchase, we wanted purchase it from a store. With the rest of our baby purchases, I was able to talk to my brother, sister-in-law, or coworkers to get a feel for brands and products.  For some items, a brand name was well worth the expense, and for other items any version would do.  Some of the great advice we got was that any garbage can with a lid made a good diaper pail, because even the best smell eliminating filtration would not contain the smell that will build up, if you don’t change the bag early and often. However, when it came to a wearable baby carrier, it was a new age item in my family, so no one we knew had one we could try.

Also, we didn’t know anyone who was currently using a brand that gave a good review or had a lot of experience, so we had to rely on what we could put together from the internet. We surfed the internet and found videos put out by several companies and how-to’s done by the DIY folks, but couldn’t determine a clear way we wanted to go, because on the internet everything seems great. So, we pack the 5 day old infant up in the SUV, and head to the store to see what we can find. We went to the big box store and found some inexpensive carriers that came with all sorts of nylon fiber, straps,  and snaps, but no one was there to help us or had any idea, which product might work better for us.

book of knowledge

 

With the cost of the this carrier in mind, we went to the more boutique shop to see what we might find. The store is a small shop that is known for selling specialty products that are outside of the normal baby shower gifts. Here, we were greeted at the door by a helpful gentleman, who asked how he could help. He promptly pointed us the carriers he stocked and encouraged us to look around and open the packaging to see, if his products would work out for us. He freely admitted that he did not have a lot of experience with the specifics of each brand, but gave us the name and contact number of a clerk who specialized in the field. This clerk also taught classes to better understand how to use the product. The man encouraged us to attend the class and advised us, if we want to get one today, we would be welcome to return it. My wife was able to try the different brands, and see what work for her. With the baby carrier we eventually bought, we found detailed print instructions and a website that we could pull up on our phone with video and photos of several applications. She went ahead and tried out the carrier with the baby, and we browsed through the rest of the store.  After 45 minutes of shopping, my son was sleeping in the carrier and my wife successfully avoiding the women’s clothing section of the store. Whew

We purchased the carrier that day feeling confident that it would work for us, but knowing that if we had a problem that a person would be able to help us, if we returned the item. Though the man minding the store didn’t know the answers to all our questions, he did know how to get the answers to our questions, and encouraged us to try out his products to see, if they would fit our needs. When we got home and looked at what we bought, it really was a simple device – some fabric and a few metal rings that we may have been able to make or source ourselves. In most instances, I would have had a small amount of buyers remorse, because the product I had purchased was more expensive than what we could have purchased at the big box store. But with the confidence I had that the purchase was perfect for us, I would buy the same product again.

Working at EXAIR, I really enjoying sharing our success stories with other customers.  Though we are always going to speak about our products in the best light, we can tell you with confidence whether or not our products are going to work in your application. Having a knowledgeable sales staff that knows our products and its application is not an easy commodity to come by, but one that I value in the businesses from which I purchase. EXAIR’s Application Engineers are available over the phone, through email or with a chat. Don’t hesitate to ask any question about our products or your application.

Dave Woerner
Application Engineer
DaveWoerner@EXAIR.com
@EXAIR_DW

 

Image from Tessss. Creative Commons License

Customer Service?

Recently I was having some issues with my cell phone dropping calls and frequent undelivered texts, emails and voice-mails so I placed a call to my provider to see what could be done. From my previous experience with cell phone providers, I knew this was going to be a tedious process but was hoping for the best since I have been an 8+ year customer. So I contacted the company last week and explained my situation. They advised that the service in my area had been acting up and they would need to open a file on my line that could take 7 – 10 days before I would receive a response. The VERY next morning they called to tell me that there were issues with the coverage in my area but it had been resolved.

So as the week went by and I was still experiencing the same issues, I called the company back. This time I was transferred to the technical department so they could troubleshoot my device – after a 2 hour phone call, they could provide no reason as to why I was having issues and offered me no course toward a resolution. Now frustrated, I decided to visit their website and participate in their chat option to see if we could get to a resolution. No such luck, I now had to elevate the situation and speak to a manager.

funny-cell-phone

After 17 phone calls to customer service and a total of 5 online chats, I finally got the one person who was actually willing to help. After reviewing the notes on my account, she offered me a free upgrade, without extending my service contract, shipped the replacement phone for overnight delivery and waived the $40 activation fee for the new device. Of course I was pleased with this resolution but asked why it was necessary to jump through so many hoops about the same issue – “it really depends on who you talk to and if they want to do the work or not”. In my opinion, that’s a pretty sad approach toward servicing a customer.

At EXAIR, our main focus is customer service and we will make every attempt to provide assistance and handle your request(s) in a prompt and thorough manner.  The fact is, a sales person can sell just about anything once.  It is the service that you are provided – that installation and maintenance guide or 3D model that can be easily downloaded – that takes a company with amazing products over the edge.   We strive to ensure you have every possible way to reach our Application Engineers.  We are here to help you not only determine which product will work best in your application, but also to help you troubleshoot your existing product, determine what air savings you have gained from installing an engineered solution, as well as figure out ways to make your operating area a safer, quieter place for your employees.

Here are some very recent comments we have received from customers:

  • “Super fast service. EXCELLENT!” – Joe, industrial laser manufacturer
  • “I called your customer service line and Vikki Foley was very helpful and even though it was late Thursday afternoon, she sounds like she enjoys her job.” – Mark, rapid prototyping and product design company
  • “Fantastic service. Very fast responses and concise information.” – Chase, display technology manufacturer
  • “Russ Bowman was an excellent help. He was respectful and went out of his way to find information that I requested. Would definitely recommend working with Exair. Outstanding customer service!” – Kathryn, engineering consultant

We can’t ask for anything more than that. We want to do the work, we want to make it easy for you.

Please feel free to contact us – via phone @ 800-903-9247, by email techelp@exair.com or our online chat for assistance with your compressed air application today.

Justin Nicholl
Application Engineer
justinnicholl@EXAIR.com
@EXAIR_JN