Tag: honesty

Why Trust EXAIR?

Published on by Brian FarnoLeave a comment

Bryan Peters, the President of EXAIR Corporation blogged on January 6, 2011 about trust.   Trust is a critical element to any relationship, business or personal.  There are hundreds, if not thousands, of historic quotes based around trust. Two of my favorites are below:

“Whoever is careless with truth in small matters can not be trusted in important affairs.” – Albert Einstein

And,

We firmly believe any company that operates, or tries to operate, without trustworthiness, ethics and honesty will not be around for long.  I agree this is why EXAIR has been able to thrive for 31 years and counting and shows no signs of slowing down.  There is no better part in a conversation with a customer than when you can explain to them they can trust us to help them.  If they don’t like our options then they can return any stock items within 30 days from the date of purchase with no questions asked.

In 2014 we exceeded 100,000 customers who have seen the level of honesty, ethics, and trustworthiness EXAIR provides.

This level of service is given to each and every individual that contacts us here at EXAIR, whether it is a Production Manager, an Engineer, a Maintenance Professional, a student working on a project or a do-it-yourselfer working in their garage.   Then to show just how much we trust our customers, we offer any domestic customer to call in and place an order of up to $1,500 on a purchase order without a need of credit references or a formal account setup form.  All we need is a bill to and ship to addresses, along with a contact name and phone number.   We will then honor the PO and ship the product to you like you have been one of our longest standing customers.

Through a great deal of hard work, we remain unmatched in our level of:

  • Customer service
  • Product quality
  • Product availability
  • Technical data
  • Technical support
  • International standards compliance
  • Product line expansions
  • Distributor training and support
  • Testing capabilities and services
  • Instructional videos
  • Environmental and social responsibility

EXAIR continues to grow and accepts nothing less than our customers receiving the highest level of service, product quality, and product availability.  Even if you haven’t bought anything from us – ever.

I trust EXAIR fully with my career, my personal goals, and even the well-being of my family.  I am proud to be part of something that is much more than an 8 to 5 job and will confirm this as a company concerned with much more than the bottom dollar.

One final quote for the history books:  “EXAIR is here to help, period.” – Bryan Peters, President of EXAIR Corporation.

Brian Farno
Application Engineer Manager
BrianFarno@EXAIR.com
@EXAIR_BF

 

Image courtesy of BK, Creative Commons

It’s Always Nice To Find “Good People”

Published on by Brian FarnoLeave a comment

lost-wallet (1)This past Friday I got home from work and went to drive somewhere when I realized I couldn’t find my wallet.  This of course induced panic since, like most people, I carry my life in my wallet.   So the search began, as well as the trouble caused by short term memory loss.  After searching through both cars, the motorcycle, all the dirty laundry, and the house, it was not found.   Not only could I not find the wallet but I had no recollection of when the last time I used something from my wallet was.

Saturday was a new day and I went through everything again with no wallet.  Contacted a few of the EXAIR team members and luckily one was in the area of the office so we stopped in to see if it was here.  After he had to wait for me to get here for at least 20 minutes due to some lovely mid-Saturday traffic, we came in and still couldn’t find the wallet.  So I just started watching all of the accounts for my various credit cards, waiting to see the balances change.  There was nothing, zero transactions, so I decided to wait until today when the entire crew is here to see if someone had found it.  The first stop I made after searching my desk again was our Human Resource person, who oddly enough had a grin on his face.   It turns out the cleaning crew had come in on Friday night and found it, so they left a note on the wallet and put it in a locked office so it wouldn’t be bothered.

The entire time my wallet was lost I had little hope that if someone found it, they would do the right thing and return it.  I did have the slight hope it would show up in the mail but was still extremely doubtful.  It all boils down to the fact that everyone I reached out to here at EXAIR was more than willing to help me try to find the wallet and were willing to sacrifice time with their families just to help out a fellow team member.  Those are the only type of people that work with our way of doing things here at EXAIR.  I would consider them all to be “Good People”.

We aren’t just going to treat each other like that, we even treat all of our customers like that.  We’re not going to try and steer you to the most expensive solution just to get more money into our pockets, we’re going to try to find the best solution for your given problem and if we can’t help you solve it, well, we will tell you that too!

So if you need help with finding the correct EXAIR product to fit your application, give us a call.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF