The Perseverance to Help Out

A couple of years ago I got to spend some time with my dad rock climbing in the North Cascades in Washington. My eyes were set on a very easy 5.9 big wall multi-pitch route called Prime Rib of Goat on the Goat Wall in Mazama. The route that we climbed was 1300ft of vertical cliff and one of the most popular beginner routes for getting into large climbs. Both my dad and I are knowledgeable when comes to climbing and were looking for a nice relaxing day on the wall. This is how that relaxing day turned into a crazy rescue…

The trip started out as any normal climbing trip would, an early 6 am flight as we had to get all of our climbing gear through airport security. Once the plane landed, we picked up our rental car and the gorgeous 3.5 hr drive up I-5 along the bay and straight on through the North Cascade National Park. Mazama is a small town with a population of only 158 people located on the East side the Cascades. Once we reached our destination and set up camp, we decided to do a little warm up on the wall to try and beat the stiffness and fatigue from a full day of travel.

Pitch 7 of the Prime Rib of Goat on the Goat Wall

The next morning, we woke up a little on the late side (around 7:30 am) got a light breakfast and set out for our goal the Goat Wall. The wall was a short 3 miles outside of town with a not so easy 1-mile hike in 95°F temperatures up a Scree field (basically hill of loose rock at the base of a mountain). Once we reached the base, we loaded up our gear onto our harnesses and started climbing to the first set of anchors (this is what is known as a pitch in climbing terms). Pitches 1 – 6 were fairly straight forward and easy going, water was rationed to ensure that we wouldn’t get dehydrated but at the same time wouldn’t run out of water.

By around 4:00 pm we had reached the halfway point at the top of pitch 6; this is where we ran into two people who were also climbing the same route as us but moving at a much slower pace. Luckily the were two trees that were growing on the cliff so we decided to take a small lunch break in the shade. Around a half hour later I shouted up the cliff to see if the two people had moved on yet; when I heard nothing we started climbing pitch 7. To my surprise the group ahead of us were still sitting at the top of pitch 7.

Pitch 7 of the Prime Rib of Goat on the Goat Wall

Turns out that the group had a 40 pound pack with them which was unusual for the single day climb on an easy route that could be easily terminated if needed. After another 10 mins of waiting we decided help them haul this pack of theirs up the wall. It was slow moving up to Pitch 8 and they had run out of water and our water was running low. By the time we had finally reached pitch 9 with all the people things had started to get worse for the group that we were assisting; fatigue and dehydration had brought them to the point of a mental break down.

At this point my dad and I decided to share the last bit of water we had with them and to turn around and bail on the last 3 pitches. It was a slow process moving back down the way we had come and try to keep the group calm; the sun and heat was really starting to take a toll on our bodies. Our lips were cracked and blistered and our mouths had quit producing saliva but we kept trudging on. A relief from the heat came around the time when the sun had set around the top of pitch 4 and from that time onward, we were descending down the cliff face into what seemed like a black abyss.

Finally, we were able to set foot on the ground and low and behold the friends of the group we helped had hiked to the base looking for their friends and they brought water we could all drink. We didn’t get back to the campsite until 1:00 am. The next day my dad and I decided to pack up and head to the coast because we were done climbing.

Here at EXAIR we like to bring that same kind of enthusiasm and perseverance to help you solve your compressed air issues. We will walk you step by step in getting you either the right part or solving any of your technical issues and won’t leave you high and dry.

If you want to talk about any of the 16 different EXAIR Intelligent Compressed Air® Product lines, feel free to contact EXAIR and myself or any of our Application Engineers can help you determine the best solution.

Cody Biehle
Application Engineer
EXAIR Corporation
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What Video Would You Like To See?

Over the past several years we have posted nearly 75 videos to our YouTube channel.   Our channel has just received a fresh new layout to help you better find the videos you are looking for.   The videos on our YouTube channel vary from Featured Product Videos, Professor Penurious videos, and all of the Application Engineer’s Tips and tricks videos that span across all product lines.

The EXAIR Corporation YouTube Channel
The EXAIR Corporation YouTube Channel

The ideas for the A.E. Tips and Tricks videos are all spawned from our daily conversations with customers.   So that brings me to ask you, our reader: “What would you like to see next?

If there is a certain EXAIR product you would like to see more of, or maybe you aren’t sure if you are using your EXAIR product to its full potential, let us know through comments, tweets, calls, emails or even faxes.  We’ll see what we can do to make a video that will help you, as well as see if we can’t help while we are in contact with you.

So shoot us a message and we will do our best to help as fast as we possibly can.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF

 

It’s Always Nice To Find “Good People”

lost-wallet (1)This past Friday I got home from work and went to drive somewhere when I realized I couldn’t find my wallet.  This of course induced panic since, like most people, I carry my life in my wallet.   So the search began, as well as the trouble caused by short term memory loss.  After searching through both cars, the motorcycle, all the dirty laundry, and the house, it was not found.   Not only could I not find the wallet but I had no recollection of when the last time I used something from my wallet was.

Saturday was a new day and I went through everything again with no wallet.  Contacted a few of the EXAIR team members and luckily one was in the area of the office so we stopped in to see if it was here.  After he had to wait for me to get here for at least 20 minutes due to some lovely mid-Saturday traffic, we came in and still couldn’t find the wallet.  So I just started watching all of the accounts for my various credit cards, waiting to see the balances change.  There was nothing, zero transactions, so I decided to wait until today when the entire crew is here to see if someone had found it.  The first stop I made after searching my desk again was our Human Resource person, who oddly enough had a grin on his face.   It turns out the cleaning crew had come in on Friday night and found it, so they left a note on the wallet and put it in a locked office so it wouldn’t be bothered.

The entire time my wallet was lost I had little hope that if someone found it, they would do the right thing and return it.  I did have the slight hope it would show up in the mail but was still extremely doubtful.  It all boils down to the fact that everyone I reached out to here at EXAIR was more than willing to help me try to find the wallet and were willing to sacrifice time with their families just to help out a fellow team member.  Those are the only type of people that work with our way of doing things here at EXAIR.  I would consider them all to be “Good People”.

We aren’t just going to treat each other like that, we even treat all of our customers like that.  We’re not going to try and steer you to the most expensive solution just to get more money into our pockets, we’re going to try to find the best solution for your given problem and if we can’t help you solve it, well, we will tell you that too!

So if you need help with finding the correct EXAIR product to fit your application, give us a call.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF