Tag: technical support

EXAIR: Removing Concerns for OEMs. 

Published on by John BallLeave a comment

Are you an OEM?  Some of the largest concerns for Original Equipment Manufacturers (OEMs) are supply chain interruptions, quality issues, confidence in suppliers, and pricing.  In today’s market, changes occur frequently, and you need to rely on a supplier that can meet those changes.  With pneumatic blow-offs, static elimination, atomizing nozzles, pneumatic conveying, and electrical panel cooling, EXAIR can be that supplier for you. 

Since the establishment of EXAIR in 1983, customer satisfaction, quality, and quick turnaround have always been the cornerstone of our business model.   And with this type of business model, our company continues to grow each year.  Now EXAIR is recognized as a brand of excellence worldwide.  With thousands of products in stock, we are able to ship with over a 99.9% on-time delivery.  EXAIR offers free expert technical advice and shares solutions to pneumatic issues through EXAIR Blogs, application library, and social media. You can watch a quick video about EXAIR below.

Many companies are global and have plants and facilities throughout the world.  If details like cost savings, safety, increased productivity, problem-solving, and energy efficiency were shared with affiliates, it would be very beneficial for everyone.  It can help to grow profits, protect employees, improve throughput, and save energy, which will help to protect the environment.  Since EXAIR is a leader in these areas of compressed air products, we can help you and your partners with pneumatic solutions. EXAIR sells direct in the USA, and we have over 50 distributors located throughout the rest of the world.  If we do not have a distributor in your area, EXAIR does have an International Department that can assist you directly. 

Why would you rely on lesser component parts that could affect your brand?  This could be due to late deliveries, quality problems, and/or issues in the field.  EXAIR can save you and your customers that headache.  If you or your affiliates use compressed air to cool, dry, clean, convey, vacuum, or remove static electricity, EXAIR can improve these processes.  With our large inventory, technical support, and quality design, we can accommodate the excellence that you expect from your supplier.  You can contact us by phone at 800-903-9247, Chat, or email Application Engineers.  We will be happy to assist you.

John Ball
Application Engineer
Email: johnball@exair.com
Twitter: @EXAIR_jb

The Perseverance to Help Out

Published on by codybiehleLeave a comment

A couple of years ago I got to spend some time with my dad rock climbing in the North Cascades in Washington. My eyes were set on a very easy 5.9 big wall multi-pitch route called Prime Rib of Goat on the Goat Wall in Mazama. The route that we climbed was 1300ft of vertical cliff and one of the most popular beginner routes for getting into large climbs. Both my dad and I are knowledgeable when comes to climbing and were looking for a nice relaxing day on the wall. This is how that relaxing day turned into a crazy rescue…

The trip started out as any normal climbing trip would, an early 6 am flight as we had to get all of our climbing gear through airport security. Once the plane landed, we picked up our rental car and the gorgeous 3.5 hr drive up I-5 along the bay and straight on through the North Cascade National Park. Mazama is a small town with a population of only 158 people located on the East side the Cascades. Once we reached our destination and set up camp, we decided to do a little warm up on the wall to try and beat the stiffness and fatigue from a full day of travel.

Pitch 7 of the Prime Rib of Goat on the Goat Wall

The next morning, we woke up a little on the late side (around 7:30 am) got a light breakfast and set out for our goal the Goat Wall. The wall was a short 3 miles outside of town with a not so easy 1-mile hike in 95°F temperatures up a Scree field (basically hill of loose rock at the base of a mountain). Once we reached the base, we loaded up our gear onto our harnesses and started climbing to the first set of anchors (this is what is known as a pitch in climbing terms). Pitches 1 – 6 were fairly straight forward and easy going, water was rationed to ensure that we wouldn’t get dehydrated but at the same time wouldn’t run out of water.

By around 4:00 pm we had reached the halfway point at the top of pitch 6; this is where we ran into two people who were also climbing the same route as us but moving at a much slower pace. Luckily the were two trees that were growing on the cliff so we decided to take a small lunch break in the shade. Around a half hour later I shouted up the cliff to see if the two people had moved on yet; when I heard nothing we started climbing pitch 7. To my surprise the group ahead of us were still sitting at the top of pitch 7.

Pitch 7 of the Prime Rib of Goat on the Goat Wall

Turns out that the group had a 40 pound pack with them which was unusual for the single day climb on an easy route that could be easily terminated if needed. After another 10 mins of waiting we decided help them haul this pack of theirs up the wall. It was slow moving up to Pitch 8 and they had run out of water and our water was running low. By the time we had finally reached pitch 9 with all the people things had started to get worse for the group that we were assisting; fatigue and dehydration had brought them to the point of a mental break down.

At this point my dad and I decided to share the last bit of water we had with them and to turn around and bail on the last 3 pitches. It was a slow process moving back down the way we had come and try to keep the group calm; the sun and heat was really starting to take a toll on our bodies. Our lips were cracked and blistered and our mouths had quit producing saliva but we kept trudging on. A relief from the heat came around the time when the sun had set around the top of pitch 4 and from that time onward, we were descending down the cliff face into what seemed like a black abyss.

Finally, we were able to set foot on the ground and low and behold the friends of the group we helped had hiked to the base looking for their friends and they brought water we could all drink. We didn’t get back to the campsite until 1:00 am. The next day my dad and I decided to pack up and head to the coast because we were done climbing.

Here at EXAIR we like to bring that same kind of enthusiasm and perseverance to help you solve your compressed air issues. We will walk you step by step in getting you either the right part or solving any of your technical issues and won’t leave you high and dry.

If you want to talk about any of the 16 different EXAIR Intelligent Compressed Air® Product lines, feel free to contact EXAIR and myself or any of our Application Engineers can help you determine the best solution.

Cody Biehle
Application Engineer
EXAIR Corporation
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E-Vac For Lubricant Recovery

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Over the last 3 months, I have been in contact with a customer, keeping track of an application that involved the EXAIR E-Vac.  The customer had reached out to us looking for some advice on how to solve a process problem. The operation is a drawing/stamping process, and the when the part exits the machine there is coolant that resides in a deep draw section, approx 0.4″ in diameter by 3.5″deep.  About 1 oz of coolant per part is retained, and over many 1000’s of parts, would add up to lost dollars and messy clean up.

The customer was looking for an automated process that would be able to draw out the coolant and direct the liquid back to the coolant reservoir, all while maintaining the current machine run rate. We settled in on the model 840015 Adjustable E-Vac Generator. The Adjustable E-Vac has a straight through pathway from suction through to discharge, allowing for fast evacuation times.  A simple turn of the unit changes the vacuum and flow levels to best match the needs of the application.  The Adjustable E-Vac coupled to a solenoid valve controlled by the stamping machine resulted in the automatic system the customer was looking for.

Adjustable EVac
Adjustable E-Vac Family

The customer ordered a unit, and based on the preliminary bench testing, it was approved for a production run trial. After some tweaking in the production environment, the unit was performing to spec, and was then subjected to a 100,000+ part run.  The results were a success!  Instead of the parts exiting onto an inclined conveyor, relying on gravity to drain and causing coolant to collect under the conveyor, the coolant could be removed in a controlled manner and sent back to the reservoir.  Less mess and no coolant loss.

EXAIR manufactures (3) types of E-Vacs – Low vacuum generators for porous materials, high vacuum generators for non-porous materials, and the adjustable type for flexible vacuum performance.  They are available in multiple sizes, to best match the vacuum requirements, while using the least amount of compressed air.

To discuss your application and how the EXAIR E-VAC can benefit your process, feel free to contact EXAIR and myself or one of our other Application Engineers can help you determine the best solution.

Brian Bergmann
Application Engineer

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When Business is Easy You Save Time, Money & Eliminate Frustrations

Published on by Russ BowmanLeave a comment

Easy to do business with – It’s more than a saying we have around here; it’s something we practice at every opportunity, and every step. This may sound very “customer-service-ey,” and indeed it gets practiced in that arena a LOT, but it extends through every department in this company…from Sales & Marketing, to Order Entry & Accounting, to Engineering & Production, to Shipping & Receiving. Here’s a quick example of how it all came together just the other day:

A residential building products manufacturer has a machine located in a very dusty environment. The space is not climate controlled, and there’s a lot of hot work done there, so, even as fall temperatures cool off from the heat of summer, it still gets fairly hot, which causes the machine’s electronic controls to malfunction, and, eventually, trip off-line due to an overheat condition.

The engineer that was put in charge of solving this problem had just seen a magazine advertisement for our Cabinet Cooler Systems, and called to inquire. Within the hour, he had called me back with the data from the Cabinet Cooler Sizing Guide I sent him, and we determined that a Model 4315 NEMA 12 Cabinet Cooler System – 1,000 Btu/hr – w/Thermostat Control would fit the bill. He placed the order before we got off the phone.  Easy.

EXAIR Cabinet Cooler Systems - the easy solution to your overheating electronic controls.
EXAIR Cabinet Cooler Systems – the easy solution to your overheating electronic controls.

As a stock catalog product, this shipped the same day, thanks to the prompt attention paid to processing the order. Since they were extremely motivated to keep this machine running properly, it shipped for arrival the next morning.  Easy.

As soon as it got there, they opened the box and prepared to install it. Of course, these are designed for quick and easy installation, so they were up and running by mid-morning…less than 24 hours after the production supervisor asked his engineer for a way to keep his machine running.  Easy.

“Easy to do business with.” It’s more than a saying we have around here; it’s who we are at EXAIR. If you’re reading this blog, chances are you might already know this. Regardless, if you have a compressed air product or application that you’d like to discuss, give us a call.  Easy.

Russ Bowman
Application Engineer
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