Tag: Technical sales

EXAIR: Removing Concerns for OEMs. 

Published on by John BallLeave a comment

Are you an OEM?  Some of the largest concerns for Original Equipment Manufacturers (OEMs) are supply chain interruptions, quality issues, confidence in suppliers, and pricing.  In today’s market, changes occur frequently, and you need to rely on a supplier that can meet those changes.  With pneumatic blow-offs, static elimination, atomizing nozzles, pneumatic conveying, and electrical panel cooling, EXAIR can be that supplier for you. 

Since the establishment of EXAIR in 1983, customer satisfaction, quality, and quick turnaround have always been the cornerstone of our business model.   And with this type of business model, our company continues to grow each year.  Now EXAIR is recognized as a brand of excellence worldwide.  With thousands of products in stock, we are able to ship with over a 99.9% on-time delivery.  EXAIR offers free expert technical advice and shares solutions to pneumatic issues through EXAIR Blogs, application library, and social media. You can watch a quick video about EXAIR below.

Many companies are global and have plants and facilities throughout the world.  If details like cost savings, safety, increased productivity, problem-solving, and energy efficiency were shared with affiliates, it would be very beneficial for everyone.  It can help to grow profits, protect employees, improve throughput, and save energy, which will help to protect the environment.  Since EXAIR is a leader in these areas of compressed air products, we can help you and your partners with pneumatic solutions. EXAIR sells direct in the USA, and we have over 50 distributors located throughout the rest of the world.  If we do not have a distributor in your area, EXAIR does have an International Department that can assist you directly. 

Why would you rely on lesser component parts that could affect your brand?  This could be due to late deliveries, quality problems, and/or issues in the field.  EXAIR can save you and your customers that headache.  If you or your affiliates use compressed air to cool, dry, clean, convey, vacuum, or remove static electricity, EXAIR can improve these processes.  With our large inventory, technical support, and quality design, we can accommodate the excellence that you expect from your supplier.  You can contact us by phone at 800-903-9247, Chat, or email Application Engineers.  We will be happy to assist you.

John Ball
Application Engineer
Email: johnball@exair.com
Twitter: @EXAIR_jb

Meet EXAIR’s Newest Application Engineer, Jordan Shouse

Published on by Jordan T ShouseLeave a comment

Hello Everyone, my name is Jordan Shouse and I’m the newest addition to the Application Engineering group here at the EXAIR Corporation! I may be new to the team here at EXAIR, but I am not new to helping my customers save money and better their process.

me

My background is in Metrology, I’ve worked with countless sectors of manufacturing including Automotive, Aerospace and Pharma to examine their quality processes then design and implement a strategy to better the quality, reduce scrap and improve the product ship rate to their customer. Working as an Application Engineer is really my bread and butter, as I enjoy digging into the hardest cases and finding a solution that even surprises myself sometimes!
While I do enjoy my work, I also enjoy my personal life. I consider myself a bit of a outdoorsman, anything from camping and hiking to just exploring new areas of this amazing earth! The past few years I’ve really gotten into the ocean, so much that I started a Salt Water Reef Aquarium about a year ago and it amazes me every day. Watching a little ecosystem that’s so complex in a 100 gallon tank grow and progress is at times breathtaking! (A lot of work, but breathtaking)

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To discuss your application and how an EXAIR Intelligent Compressed Air Product can help your process, feel free to contact EXAIR and myself or one of our Application Engineers can help you determine the best solution.

Jordan Shouse
Application Engineer
Send me an email
 Find us on the Web 
 Like us on Facebook
Twitter: @EXAIR_JS

Expert Product Support Is Second Nature at EXAIR

Published on by Neal RakerLeave a comment

The other day, my good friend at our German distributor contacted me with a need for some help on a Digital Flow Meter. His customer made a test rig to put the Digital Flow Meter in-line with their machines on a per-machine basis to check for flow rates and leaks. That’s a great way to use the Flow Meters. But this customer was making some bench tests and were not getting what they felt to be proper flow rate readings and their readings were not consistent between the Digital Flow Meter readout and the data pulled from the USB Data Logger.

Luckily, my colleague and his customer thought to send me some photos of their set-up as well as a data chart output from the Data Logger. These made the job of sleuthing out the problem that much easier. You see, the customer took the time to read the instructions to know about how long to make the test pipe and where to locate the meter along the length of that test pipe. So, they wanted to show me that they had 30 diameters of pipe up stream and 5 diameters of pipe down-stream per the instructions.

When I viewed their photo as you will see below, I saw everything seemed to be laid out well and assembled with good technique. But one thing stood out to me. If the 30 diameters of pipe were up-stream of the meter. That meant the airflow was coming to the meter from the right in the photo. And as you can see, the meter is sitting upright so they can see the numbers on the readout properly.

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Digital Flow Meter on Test Pipe

There is only one problem. In that arrangement, the meter display would actually need to be upside down. The root of the problem is that the meter was installed for ease of reading in this test procedure. The customer neglected to note that there is only one direction in which the meter can be installed. There is an arrow on the side of the meter box that indicates the direction of flow.

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Digital Flow Meter Flow Direction Indicator

When you mount the meter counter to that arrow, the readings given by the meter become distorted due to how the meter works. One probe is heated to maintain a set temperature differential and if installed in reverse order, the meter overcompensates in its power applied which then messes up the reading output. The solution to this problem was to simply un-bolt the meter from the pipe and flip it over to have the right orientation. Unfortunately, this is what can happen when the instructions are not consulted in their entirety. But then again, who of us haven’t been guilty of that at some point!

The other problem the end customer was having was a mismatch of readings between their meter and the USB Data Logger. So I reviewed their output flow graph and noticed right away the problem. See the graph below:

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Flow Data Chart

When setting up the USB Data Logger through the software, they neglected to set the 4 mA base line to equal zero flow. So, whatever value was stored in the software ended up making 4 mA set to about 3 m3/minute according to the graph above. The top end of the flow meter’s capacity also has to be entered into the software as the 20 mA value so that the milliamp output truly mimics what the flow meter is seeing.

After a quick discussion with my colleague, he then turned to his customer to have the same discussion with them and all was working fine by the end of the day. The customer could get on to the original task at hand which was to discover leaks and baseline his machines for airflow.

If you ever have any difficulty with an EXAIR product, we have a full staff of Application Engineers who can assist you with these kinds of problems with the equipment. It is truly our goal to make sure that everyone’s experience with our company is top notch.

Neal Raker, International Sales Manager
nealraker@exair.com
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