Setting Goals, Achieving Results

The other day I was talking with my co-worker Russ Bowman about my oldest son’s recent string of success at school (okay I was bragging). I was telling him that the other night we were going over some of his schoolwork to get him ready for a science quiz he had the next day and how I was a little concerned because he was having some trouble retaining the information.

I spent an hour or so going over things with my son when I decided he was about as prepared as he was going to be for the test. When I picked him up the next day after work, the conversation went something like this:

Me: “So tell me dude, how’d you do on your science test today?”
Son: “I think I did OK dad, wasn’t too bad.”
Me: cringing a little… “Too bad huh? Well when do you find out your score?”
Son: “Next week sometime, BUT I did find out that I scored a 100 on my spelling test, for the TWENTIETH time in a row!”
Me: “Spelling test, you didn’t tell me about the spelling test??? You really got a 100 for the 20th consecutive time?”
Son: “Yup, so what do I get?”
Me: “What do you get? Sounds like you get an A+!!!”

Good job buddy!

 

When I was telling Russ this part of the story and sort of reliving the moment, it dawned on me (with a little help from Russ)….. you know what, getting a perfect score on a test, TWENTY times in a row is an awesome accomplishment for a 9 year old, maybe he does deserve something special for that. So I guess I’ll be heading to the sporting goods store in the very near future.

See, I don’t really have to worry about my son’s schoolwork because he takes it on himself to do well. In fact, he’s usually more upset with himself if he brings home anything less than an A. In 1st grade, he made what his school calls the “Administrator’s List” for elementary school students who maintain an A/B average and have great attendance. Last year in 2nd grade, he set a goal for himself to make the “Pastor’s List” which is the highest honor the school awards for students with a straight A average for the entire year and he made it happen! This year, he hopes to do it again and the way things are going, I think he’ll be just fine.

Here at EXAIR, our goal is to not only provide award-winning Intelligent Compressed Air Products® but also the best customer service in the industry. Whether it be by phone, email or our online chat, we make it easy for you to get in contact with a qualified representative to help provide the best solution for your needs. In addition, our cataloged products are in stock, ready to ship, and for the 22nd year in a row, we have maintained an on-time shipment record of 99.9%!

Whether you’re looking to upgrade an existing blowoff in order to lower noise or air consumption or you’d like to talk to an application engineer about solving a specific process problem, contact our team and let us get to work for you.

Justin Nicholl
Application Engineer
justinnicholl@exair.com
@EXAIR_JN

 

Big Thumbs Up image courtesy of Charles LeBlanc via creative commons 

Observations By The New Guy

As the junior member of the EXAIR Application Engineer Team, I have a fresh view on the differences in the EXAIR Business Model versus my prior places of employment.

EXAIR has 1000’s of items in stock, ready for same day shipment with orders received by 3 pm EDT. Here, a long lead time item is considered 1 week, as opposed to 20+ weeks, that I had previously quoted at other employers.  Imagine needing something quickly and then finding out it would be 20 weeks for delivery. Everything in the EXAIR catalog is a stock item, and ready for your order.

Our year to date on time delivery rate of > 99.9% is amazing, and even more incredible is the streak of 20 years of shipping complete, on time, and correct orders of over 99.9%.  Nothing was more frustrating than starting the day with calls and emails to customers telling them their order is going to be late, and the wasted time for everyone in determining the reason, who was at fault, what the new ship date will be and the general disdain caused by such interactions.  I sure don’t miss that part of the work day, freeing me up to truly service the customer.

The last item that truly separates EXAIR as not only an employer but a vendor is, the EXAIR Guarantee. Every application is different and it is the Application Engineer’s job to understand the application and best identify the right EXAIR Intelligent Compressed Air Product® to provide the benefit.  For those applications that are what we might say, on the ‘fringe’ of the capabilities, the 30 Day Guarantee is a great way to perform a real world test of the product in the actual application environment.  If it doesn’t meet expectations, then we’ll gladly take it back for a full refund.

30 Day Guarantee

In my time here at EXAIR, every day offers exciting new ways to provide service to our customers.  Each new phone call, email, and chat is an opportunity to execute the EXAIR way of business and provide the high level of performance our customers have come to expect, and can rely on, from the whole team here.

Brian Bergmann
Application Engineer
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