Easy to do business with – It’s more than a saying we have around here; it’s something we practice at every opportunity, and every step. This may sound very “customer-service-ey,” and indeed it gets practiced in that arena a LOT, but it extends through every department in this company…from Sales & Marketing, to Order Entry & Accounting, to Engineering & Production, to Shipping & Receiving. Here’s a quick example of how it all came together just the other day:
A residential building products manufacturer has a machine located in a very dusty environment. The space is not climate controlled, and there’s a lot of hot work done there, so, even as fall temperatures cool off from the heat of summer, it still gets fairly hot, which causes the machine’s electronic controls to malfunction, and, eventually, trip off-line due to an overheat condition.
The engineer that was put in charge of solving this problem had just seen a magazine advertisement for our Cabinet Cooler Systems, and called to inquire. Within the hour, he had called me back with the data from the Cabinet Cooler Sizing Guide I sent him, and we determined that a Model 4315 NEMA 12 Cabinet Cooler System – 1,000 Btu/hr – w/Thermostat Control would fit the bill. He placed the order before we got off the phone. Easy.
As a stock catalog product, this shipped the same day, thanks to the prompt attention paid to processing the order. Since they were extremely motivated to keep this machine running properly, it shipped for arrival the next morning. Easy.
As soon as it got there, they opened the box and prepared to install it. Of course, these are designed for quick and easy installation, so they were up and running by mid-morning…less than 24 hours after the production supervisor asked his engineer for a way to keep his machine running. Easy.
“Easy to do business with.” It’s more than a saying we have around here; it’s who we are at EXAIR. If you’re reading this blog, chances are you might already know this. Regardless, if you have a compressed air product or application that you’d like to discuss, give us a call. Easy.