Communication & Connection Is Critical

I’ve heard it a thousand times… Communication is the key to success. No matter what avenue of industry, work, or even personal life you are in, this statement rings true. At home, communication between my wife and I, as well as our network of friends is always the easiest thing to forego and not want to spend time on. Once this easy path is chosen the work kicks in because one side of the team doesn’t know what the other side of the team is doing.  Most of the time this works for us, when it doesn’t I quickly realize it would have been a better solution to discuss everything rather than assume or just make a vague attempt at what I think we need to do.

My Rucking Community

As for the network of friends, one of the best things I have learned is, we are not alone… Chances are, if you enjoy doing something or talking about certain topics, even if you are struggling, there is someone, you probably even pass them every day and don’t know. Heck, I even found a group of people that like to get outside of their comfort zones and exhaust themselves physically and mentally through rucking. The fact is, my network of friends is like my council on tough decisions or even daily life recaps, as humans we need other people and interaction is in our being.

At work, this need for communication is just as important. During times like we are currently experiencing thanks to the pandemic, we may be seeing a worst-case scenario when it comes to communicating since we have split into shifts and moved to remote work.

We have blogged before about our response as a company, we have successfully been ahead of the curve on response and how we handled our staffing as well as social-distancing before these “rules” were put out. The largest hurdle for my team was the separation and not being able to easily discuss together due to separating into two shifts. Sharing applications, or problems customers may be experiencing with each other is one of our strong suits. To be able to collaboratively use our experiences to build the best solutions or see improvements was cut in half.

So how have we been able to keep helping customers the same as before when we are divided among two shifts? In case you can’t guess, it is an abundance of communication. We use every tool available to us every single day to effectively discuss what is going on between shifts as well as seamlessly transition notes so a customer who may need contact with both shifts isn’t re-explaining themselves in the afternoon.  Is this easy? No, in fact, we haven’t performed flawlessly this entire time yet we have always kept one focus at the forefront.

We do not want our customers to experience anything different or have any additional hurdles to getting the product they need to maximize their compressed air operation.  In fact, if you have noticed a change I would love to discuss it with you personally. You see, we can’t improve without evaluating the methods, just like the 6 Steps to Compressed Air Optimization, you have to know where you are starting, then fix the leaks.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF

EXAIR Around the World

I would like to share a conversation with a company that I visited in Singapore.  They manufactured natural rubber material, and they were having issues with material sticking inside the oven.  In our conversation, they would have to stop the process in order to clean the area near the chopping blades where the rubber material would collect.  The system would have to be shut down for the entire day to clean the oven which lost profit and production yields.

I was familiar with this company because they are global.  I remembered that I helped their American counterpart with the exact same application.  I was able to make a quick recommendation for the same product; two model 110260SSPKI Stainless Steel Super Air Knives.  They purchased and installed the Super Air Knives to generate an air curtain to keep the rubber material from sticking to the wall and forcing it into the grinder below.  This helped them to save a lot of money for unscheduled shutdowns.  If the U.S.A. company was able to share this information, it would have been a great cost savings for the corporation as a whole.

Since the establishment of EXAIR in 1983, customer satisfaction has always been the cornerstone of our business model.   And with that business model, our business continues to grow each year.  Now EXAIR is recognized as a brand of excellence.  We shaped this culture by having great customer service and high-quality products that are safe, effective, and very efficient.  With thousands of products in stock, we are able to ship with over a 99.9% on-time delivery.  As a company, EXAIR offers free expert technical advice and share solutions to pneumatic issues through EXAIR Blogs, Videos, application library, and social media.

In today’s market, many companies are global and have plants and facilities throughout the world.  If details like cost savings, safety, increased productivity, problem solving, and energy efficiency would be shared; it would be very beneficial for everyone.  It can help to grow profits, protect employees, improve throughput and save energy which will help to protect the environment.  Since EXAIR is a leader in these areas with compressed air products, we can help you and your affiliates with pneumatic solutions.

EXAIR sells direct in the U.S.A and Canada, and we have over 50 distributors located throughout the rest of the world.  EXAIR has structured our world-wide presence by country in our International Map located on our website.  It is simple to use.  To find a distributor, click on this link, International.  Fill in your Name, Email, and Country.  We also ask if you would like to receive news about EXAIR products in the future.  You can select “Yes” or “No”.  If you would like to obtain information monthly from EXAIR about new products, special notices, or featured products, then click “Yes”.  And, if we do not have a distributor in your area, EXAIR has an International Department that can assist you directly.

Just like the customer above, if the U.S. manufacturer was able to share the information with their sister company in Singapore, it would have saved them a great deal of grief.  To be more effective and efficient as a global company, there should be communication between associates.  If you or your affiliates use compressed air to cool, dry, clean, convey, vacuum, or remove static electricity, EXAIR can improve your process.  And if you have locations outside of U.S. and Canada, we can still help you.  You can contact us directly or visit our International Map.  You may find someone near you that can speak your language and discuss the values that EXAIR represents.  You will be glad you did.

Welcome to EXAIR.
Bienvenido a EXAIR.
Bienvenue chez EXAIR.
Добро пожаловать на EXAIR.
Witamy w EXAIR.
欢迎来到EXAIR。
Willkommen bei EXAIR.
Tervetuloa EXAIR: iin.
EXAIRへようこそ。
Bem-vindo ao EXAIR.
EXAIR에 오신 것을 환영합니다.
مرحبًا بك في EXAIR.

John Ball
Application Engineer

Email: johnball@exair.com
Twitter: @EXAIR_jb

Communication Is Key

Effective communication is a key interpersonal skill and learning how each of us can improve our communication is beneficial to all. Communication is a two way process, so improving communication involves both how we deliver and listen to the message. To best service our customers, EXAIR has many ways to share and receive information.

There are the standard methods, of course, that have been around for years.  Phone and fax are still very useful, and everyone has noticed that fax is slowly becoming less utilized. As dreaded as it may be, email is certainly a valuable way to communicate, especially as it allows ‘attachments’ such as photos, which as the saying goes, are definitely worth a thousand words. If video or 3D models are exchanged I am certain the number of words increases.

The newest technology for communication is via ‘chat’ which can be accessed from the EXAIR website. Here, you can chat with an Application Engineer and do something as simple as confirming a part number to something more involved like sizing a Cabinet Cooler System.

chat
Chat Live with an Engineer ‘Button’

The US Postal System is still a valuable communication tool, as we send out the EXAIR Catalog (currently volume No. 30) and the EXAIR-Mail (Number 109/Fall 2016 issue just went out), and some Purchase Orders still are dropped off by the Postman.

Another method of communication is face to face.  We have what we call the ‘Demo Room’ here at the factory in Cincinnati, OH.  In this room, we have every type of our Intelligent Compressed Air Products, in just about every size offered, ready for demonstration and testing to your application.  We’ve had visitors from all over the world come in and share face to face their applications and collaborate with us and test out the EXAIR solution.

exair_facility

There is also the EXAIR website, where we provide a plethora of information regarding the EXAIR product lines, CAD and PDF librariesCase StudiesPresentations, and the Video Library just to name a few.  Also, here is where you can Request a Catalog, Sign up for E-News, and Check List Pricing.

Lastly, and since you are reading this you already are familiar with the EXAIR Blog – a great way for us to share with you our musings and thoughts, in a way that makes it a personal take on the EXAIR products and our interactions with our customers.

blog

Effective communication is very important to us and what we do here every day.  Feel free to utilize one or more of the Contact Us tools to communicate with us and we’ll be in touch!

Brian Bergmann
Application Engineer

Send me an email
Find us on the Web
Like us on Facebook
Twitter: @EXAIR_BB

The Patrol Method Still Works

Something doesn’t feel quite right about this past weekend. A few hundred Boy Scouts gathered along the bank of the East Fork of the Little Miami River from Friday to Sunday for our District’s Spring Camp-O-Ree…and it didn’t rain once. It totally went the wisdom of great American author, philosopher, and truth-teller Dave Barry:

Rainstorms will travel thousands of miles, against prevailing winds, for the opportunity to rain on a tent.

The beautiful weather, though, was just the icing on the cake of a glorious weekend. We set up a series of team-building/problem-solving exercises for the Scouts to perform. One of these was known as “The Hot Chocolate River” which consists of:

(2) lengths of rope, staked to the ground about 15 feet apart…these are the “banks” of the river.
(5) 2-foot wooden squares…these are the “marshmallows” that the team uses to cross the river.

Here’s the deal: each 8-Scout Patrol attempts to reach the opposite bank by placing the marshmallows in the river. At least one Scout has to be in physical contact with each marshmallow in the river, or the unattended marshmallow is removed from play, and they’re left to cross the river with just four marshmallows. Or three, when they find another way to leave one unattended. And some of them did, with alarming quickness. One Patrol (the one my youngest son belongs to) successfully crossed the river in 1:14 (min:sec). The next fastest was 1:44. Another Patrol lost three marshmallows almost immediately, but were able to get all eight members across in under seven minutes, using only two marshmallows. A couple of Patrols “timed out,” being left with only one or two marshmallows after ten minutes, with members still on the starting bank.

One thing I noticed…from the quickest (did I mention that was my son’s Patrol?) to the slowest, was that their success (or lack thereof) was tied to their teamwork and communication (or lack thereof.) These are key components of “The Patrol Method,” which I wrote about once. Well, twice.

That was a couple of years ago, and the Application Engineering team at EXAIR STILL practices The Patrol Method. It’s indispensable, whether we’re looking for a solution to a challenging application, training a new member of the team, or just getting everyone one the same page…no sense in just one of us learning something if we can ALL learn, right?

How are teamwork and communication contributing to your team’s success?  Something to think about.

Russ Bowman
Application Engineer
(513)671-3322 local
(800)923-9247 toll free
(513)671-3363 fax
Web: www.exair.com
Twitter: twitter.com/exair_rb
Facebook: http://www.facebook.com/exair