Communication Is Key

Effective communication is a key interpersonal skill and learning how each of us can improve our communication is beneficial to all. Communication is a two way process, so improving communication involves both how we deliver and listen to the message. To best service our customers, EXAIR has many ways to share and receive information.

There are the standard methods, of course, that have been around for years.  Phone and fax are still very useful, and everyone has noticed that fax is slowly becoming less utilized. As dreaded as it may be, email is certainly a valuable way to communicate, especially as it allows ‘attachments’ such as photos, which as the saying goes, are definitely worth a thousand words. If video or 3D models are exchanged I am certain the number of words increases.

The newest technology for communication is via ‘chat’ which can be accessed from the EXAIR website. Here, you can chat with an Application Engineer and do something as simple as confirming a part number to something more involved like sizing a Cabinet Cooler System.

chat

Chat Live with an Engineer ‘Button’

The US Postal System is still a valuable communication tool, as we send out the EXAIR Catalog (currently volume No. 30) and the EXAIR-Mail (Number 109/Fall 2016 issue just went out), and some Purchase Orders still are dropped off by the Postman.

Another method of communication is face to face.  We have what we call the ‘Demo Room’ here at the factory in Cincinnati, OH.  In this room, we have every type of our Intelligent Compressed Air Products, in just about every size offered, ready for demonstration and testing to your application.  We’ve had visitors from all over the world come in and share face to face their applications and collaborate with us and test out the EXAIR solution.

exair_facility

There is also the EXAIR website, where we provide a plethora of information regarding the EXAIR product lines, CAD and PDF librariesCase StudiesPresentations, and the Video Library just to name a few.  Also, here is where you can Request a Catalog, Sign up for E-News, and Check List Pricing.

Lastly, and since you are reading this you already are familiar with the EXAIR Blog – a great way for us to share with you our musings and thoughts, in a way that makes it a personal take on the EXAIR products and our interactions with our customers.

blog

Effective communication is very important to us and what we do here every day.  Feel free to utilize one or more of the Contact Us tools to communicate with us and we’ll be in touch!

Brian Bergmann
Application Engineer

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Twitter: @EXAIR_BB

21st Century Solutions to 21st Century Applications

The other day, I had the pleasure of helping a caller with a question about a particular EXAIR product…he referenced a certain page in our catalog, but when I turned to that page in the current catalog that I keep on my desk, I quickly realized that we weren’t looking at the same book.  I asked him which edition he had, and it was (gasp) our “Catalog 97.”  From 1997.  That’s right…the 20th Century.

Now, I’m old enough to remember when saying “20th Century” meant that something was new, modern, and technologically advanced.  That meant, among other things, color TV, cruise control, push-button phones, and dial-up modems.  Of course, let’s remember that, at the beginning of the 20th Century:

*The concept of powered flight was commonly ridiculed as a physical impossibility until two brothers from Dayton, Ohio lifted off from a North Carolina beach one day in 1903.

*An injury that broke the skin was potentially life-threatening: penicillin wasn’t developed until 1935.

*Pluto wasn’t a planet.  OK; it isn’t now either, but back then it was because it hadn’t been discovered yet.

Back to my story about the caller, though:  I grabbed our copy of “Old #97” so we’d be on the same page (literally), and was able to help him with his questions.  I also made sure that we mailed him a copy of our current Catalog 26, of course.  If you don’t have one, click here.

A collection of EXAIR Catalogs, with "Old # 97" right there in the middle (we don't really call it that)

A collection of EXAIR Catalogs, with “Old # 97” right there in the middle
(we don’t really call it that)

Inside, you’ll find details on all of our current products…some of which EXAIR has been making since 1983.  Others have been introduced during my 3-year (so far) stint here, such as our:

*USB Data Logger for the Digital Flowmeter

*A BUNCH of Super Air Nozzles: Atto, Pico, 1” Flat, and 3/8”NPT PEEK (we just put out the Press Release on that one today)

*External Mix and Siphon Fed Atomizing Spray Nozzles, AND a No-Drip option for this product line

*Chip Shields for Safety Air Guns

*3-foot and 6-foot Extensions for Super Blast Safety Air Guns

*Heavy Duty HEPA Vac

*High Temperature 316SS Dual Cabinet Cooler Systems

If you want to know what’s new at EXAIR, you have to look quick…and often.  We intend to keep providing current solutions to current applications – what’s yours?  I bet we can help.  Try us.

Russ Bowman
Application Engineer
(513)671-3322 local
(800)923-9247 toll free
(513)671-3363 fax
Web: www.exair.com
Twitter: twitter.com/exair_rb
Facebook: http://www.facebook.com/exair

Update in Progress ….. Please read until finished.

As I write this blog I am waiting for my game console to finish a system update.  Oddly enough it was able to flip some tiny switch in my brain that gave me today’s blog topic.  EXAIR‘s brand new, updated, catalog has just been released this week!

Much like a software update is crucial, our catalog update is a vital step in the process of keeping all of our customers up to date on what we’ve been busy with over the past year.  This years catalog has hundreds of new models and product offerings.  Not to mention several new award winning products.

Not only does the catalog have all the model numbers and full color pictures of the product, but it also contains a vast majority of the technical data available on each product line.

So if you are still working with an older catalog from a few years ago, let us know and we’ll send you a brand new one out as quick as possible.  If you can’t wait for the United States Post Office the PDF version of the catalog and each of it’s individual sections is available for free download from our site.

I know I was extremely happy to get mine on my desk and all the tabs in it.  Hopefully it will bring some joy to other detail oriented engineers like Lee Evans mentioned in his blog post.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF 

How Fast Can I Get That Information?

I feel like I blog about this frequently, but this time it’s different I promise.  With technology and information moving faster and faster every day it is very easy to request information be sent to you and expect it to reach you immediately.  Some of us, including myself, prefer to have a good old fashion print catalog.  A picture of my EXAIR Catalog 24 is below.

I know I use my catalog every day with almost every single customer I talk to.   I’m one of those people that have all our information at the click of the mouse but when it comes to looking something up I rely on the print catalog.  I know where the new products have been placed in the PDF files and so in my mind they are there.

If you are one of those people then you probably do just like I do.  If I am looking for something on the internet I request a catalog from whatever site I’m on that offers it.  What surprises me is how long it takes to get some of the catalogs.  I requested a catalog from a well known wood working supply house over three weeks ago and still have yet to see the catalog.

Here at EXAIR if you request a print catalog we will ship it out same day.  Not only will we send it out same day, we will send it out Priority Mail that day.  This goes hand in hand with all of our stock product;   if you place an order by 3:30 pm EST and we are shipping within the states, then we will ship your order that same day.  If you want a catalog we can even throw that in there too!

If you aren’t like me and you like to have the most up to date electronic version of a catalog then hop on our website and download the PDF files for free.  We even have an entire section optimized for E-Readers and iPads.  We do ask you to register for the downloads, but it is a one time thing which gets you access to our application database, CAD Library, and catalog files.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF

New Year, New Catalog, New Ventures

Now that we are all back in the office and everyone is finally weaning themselves off the holiday snacks, we can catch up with work.  Here at EXAIR we just launched our new catalog, it’s the largest catalog yet and by far the best looking since I have been here.  While the catalog is a printed catalog that only gets released once a year we are constantly making changes to the sections and updating our PDF versions on our website with all the new products we are releasing. 

While this is the first new catalog release I have been here for it is quite an experience.   The fact that this catalog has four more pages than catalog 23 is just the beginning of the changes we are going through.  This catalog showcases all of our new products that we have had for several months but were not in the printed version yet.  Things like our 110 Gallon Chip Trapper and or our brand new Tool Holder for some of our Industrial Housekeeping Products.   This catalog also contains an entire new section that we have never had before. 

What is the section you ask?   EXAIR is now offering Atomizing Nozzles.  These are liquid nozzles that combine compressed air with liquid and provides you, the customer, with an Atomizing Nozzle. These nozzles create a mist of liquid spray for applications such as washing, cooling, coating and dust control.

What does this mean for you? We can now not only help you blow the moisture off your parts after a rinse or coating but we can also help you to apply that liquid too.  That’s one less website or phone call you need to make to try to find the right part for your application.  Not to mention a lot of the parts will be interchangeable, so if you need to vary your spray pattern you can do it with the simple swap of a nozzle cap. 

While this is only a sampling of the Atomizing Nozzles and their possibilities, you’ll have to wait a little longer for the full scoop.  If you don’t want to wait, you can request a catalog or register at our Knowledge Base to download the catalog sections from our PDF Library.

This is just the beginning of the advancements and I am sure just the tip of the new products we will be releasing this year.  What other company do you know has released a new catalog, new products, and a complete new product line, all within the first week of the year?

Brian Farno
Application Engineer
brianfarno@EXAIR.com

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