Communication Is Key

Effective communication is a key interpersonal skill and learning how each of us can improve our communication is beneficial to all. Communication is a two way process, so improving communication involves both how we deliver and listen to the message. To best service our customers, EXAIR has many ways to share and receive information.

There are the standard methods, of course, that have been around for years.  Phone and fax are still very useful, and everyone has noticed that fax is slowly becoming less utilized. As dreaded as it may be, email is certainly a valuable way to communicate, especially as it allows ‘attachments’ such as photos, which as the saying goes, are definitely worth a thousand words. If video or 3D models are exchanged I am certain the number of words increases.

The newest technology for communication is via ‘chat’ which can be accessed from the EXAIR website. Here, you can chat with an Application Engineer and do something as simple as confirming a part number to something more involved like sizing a Cabinet Cooler System.

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Chat Live with an Engineer ‘Button’

The US Postal System is still a valuable communication tool, as we send out the EXAIR Catalog (currently volume No. 30) and the EXAIR-Mail (Number 109/Fall 2016 issue just went out), and some Purchase Orders still are dropped off by the Postman.

Another method of communication is face to face.  We have what we call the ‘Demo Room’ here at the factory in Cincinnati, OH.  In this room, we have every type of our Intelligent Compressed Air Products, in just about every size offered, ready for demonstration and testing to your application.  We’ve had visitors from all over the world come in and share face to face their applications and collaborate with us and test out the EXAIR solution.

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There is also the EXAIR website, where we provide a plethora of information regarding the EXAIR product lines, CAD and PDF librariesCase StudiesPresentations, and the Video Library just to name a few.  Also, here is where you can Request a Catalog, Sign up for E-News, and Check List Pricing.

Lastly, and since you are reading this you already are familiar with the EXAIR Blog – a great way for us to share with you our musings and thoughts, in a way that makes it a personal take on the EXAIR products and our interactions with our customers.

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Effective communication is very important to us and what we do here every day.  Feel free to utilize one or more of the Contact Us tools to communicate with us and we’ll be in touch!

Brian Bergmann
Application Engineer

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Twitter: @EXAIR_BB

Seeing is Believing

My wife and I are searching for our first home this week, which has been an eye-opening experience in many ways.  There are so many things that you have to learn about financing, home inspection, layouts, locations and insurance.  There is insurance or warranties for the home, title, and asbestos, but that is for another day.

The thing that my wife and I both noticed is that we wouldn’t look at any houses that didn’t have pictures available.  We just assumed that if they didn’t have pictures available the place wasn’t worth our time.  The one house without pictures that we did visit was disaster.  The one photo of the outside of the house was very old, but there were no pictures of the inside of the house. When we got a closer look at the outside of the house, the paint was peeling, the yard was a mess, and the screen door was locked.  We couldn’t get inside to see the rest of the house.  This leads me to be very hesitant to consider any purchase without seeing at least a photo of the unit.  If you are trying to sell a product and you don’t have photos readily available it seems safe to assume that since it wasn’t important enough to the sellers to put the photos online, it wasn’t worth my time looking at the place or product to find out what they were trying to hide.  I’m very weary of any sale of product were I can’t see what I’m buying.

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At EXAIR.com, we provide all of the specs for our products to anyone who would like the information on our products.  In our Application Database, we feature many of the applications that we have in our thirty years of experience of making compressed air products.  The CAD Library has detailed dimensional drawings for all of our products.  Finally in the Video Library all of our products are explained and shown in action.  We strive to provide you the most information about our products  available.  Furthermore, we allow you to take advantage of a 30 day trial on all cataloged products – not only can you see it first, you can use it in your application!Capture

Dave Woerner
Application Engineer
davewoerner@exair.com
@EXAIR_DW

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