EXAIR’s 2015 Year End Review!

In case you were too busy to notice, it’s 2016!  With the start of the new year I would like to review just a few milestones EXAIR reached which will help continue to serve our customers and provide solutions to manufacturing problems. The year was extremely busy for us and so far, 2016 is looking to be even better.

Throughout the course of the last year EXAIR has released hundreds of new products. We continue to increase our Atomizing Spray Nozzle product line and we received the official patent on our No Drip Atomizing Spray Nozzles. The No Drip versions of our spray nozzles have a patented design which helps conserve precious liquids, including water, while also preventing drips which could affect your product finish.

Stay up to date with EXAIR Press Releases
Stay up to date with EXAIR Press Releases

Our new line of Back Blow nozzles have been created to clean the inside of pipe, tube, hose, channel or shafts and prevent the operator from pushing debris further inside by directing the airflow and debris back out toward the nearest end. We have also outfitted our air guns with these nozzles to provide an easy to activate and ergonomic solution. EXAIR also expanded our swivel fitting, air operated conveyor, industrial housekeeping and Cabinet Cooler product lines. See our website for more information on these products. These new stock products ship same day on orders received by 3 PM EST for orders within the United States.

Custom products helped solve problems for hundreds of customers with manufacturing solutions that just didn’t quite fit the bill of our off the shelf products. Since we are a manufacturer (located in Cincinnati, OH) we have the ability to modify stock products, create custom solutions, provide timely information and fast lead times for special products. We blog about specials a lot and we continue to help customers with custom fit products that will surpass their expectations.

With all of the new products and customs, we continued to achieve higher levels of shipping accuracy.  We now have a 20 year streak of shipping complete, on time, correct orders if over 99.9%! There are not many companies that I deal with on a personal level or through EXAIR which can claim their accuracy is this high.

When we weren’t shipping orders or helping customers with custom solutions we also managed to post more than 1 blog per business day, I don’t even want to count the thousands of other Social Media posts we have done, and released numerous videos of tips and tricks for many of our products.

The message I am trying to get across is that we press forward here at EXAIR.  We are constantly making moves and trying to ensure that we offer our customers every item they may need, in a timely manner, correctly, of high quality, and easy to do business with.

That is the only way that we can continue to be the best company for Intelligent Compressed Air Products!

Brian Farno
Application Engineer Manager
BrianFarno@EXAIR.com
@EXAIR_BF

 

What Exactly Does “Easy To Do Business With” Mean?

That’s the goal – we want it to be easy for you to do business with EXAIR. I understand this is not exactly a quantitative expression, and everyone here likes to have data to back up our claims.  Well, here are just a few ways that I have found to verify we are easy to deal with.

Whenever you call in, the phone is answered by a live person.  This of course is true for Monday through Friday from 8 AM to 5 PM EST – what most of us consider “normal business hours”. The team that answers the phone is also our Order Entry team who can help with pricing, some general product questions, lead times, freight quotes, etc. And, if you need additional technical information or an expert to assist you with implementing a solution for your problem, they are the team who will pass your calls on to my team, the Application Engineers.

We have a full staff of Application Engineers who are here to assist with selecting the right product to fit your needs and troubleshooting existing compressed air setups. Our Application engineers are experts at determining how much compressed air can be saved compared to an existing setup and how that translates into your dollar savings. They understand how important it is to you to keep your processes OSHA compliant and personnel safe. Our Application Engineers also walk you through any returns which may occur with our 30 day trail period, which brings us to the next topic.

We honor a 30 day guarantee on stock products.  This permits you to get the product in to your facility and put it through the paces and if it doesn’t perform to your standards, give us a call.  We will take the item back and issue you a full credit for the purchase price of the product. I should probably state at this point that – Yes, we do deal with applications we have not dealt with before. In these situations we remain confident in our recommended solution (or we would not have made it) but will remain close to you as the installation and implementation occur just so we can help troubleshoot if necessary. If it ends up not working – see the first 3 sentences.

On top of all those, we stand behind our product with a 5 year built to last warranty for compressed air products, and a 1 year warranty on electronic components.   This just goes to show how strongly we believe in our workmanship and our products.

30 Day Guarantee
30 Day Guarantee

In case you have never called or sent in an inquiry from one of the numerous ways we offer to contact us,  please do.  I can assure you that you will receive a timely response from a live person that will give you the best answer possible.   If we don’t have the answer, we’ll tell you and many times we will offer a good place to find a solution.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF

 

Tall Fences May Make Good Neighbors, But it’s Bad for Business

Well, my wife and I moved into the new house, so last week I started my first home improvement project.  Of course, there is the typical moving jobs of changing locks, painting rooms and putting up shelves or photos.  Those projects were enough to keep me busy for a couple of weeks, but with the last few weekends of good weather for the year, I decided that I was going to install a fence.  I got up on Saturday and took the trip to big box store to buy supplies.  I left there late in the morning with a lighter wallet and a truck full of pressure treated lumber, concrete, and a post hole digger.  I spent the rest of my Saturday digging post holes, which wouldn’t have been so hard, except for the old house had some bricks buried in the back yard, and a garage footer that was precisely where I decided to put my last fence post.4RailPostRail

As I was digging my fence posts, I was contemplating my station in life.  How did I come to a place where I need to separate myself from my neighbors by building a fence?  The most pressing reason for building the fence was to keep my dog in the yard.  He likes to chase things that are in his backyard, which I encourage. The problem is once the cat, squirrel or bird has left the yard, he still chases it into the neighbors yard.  After I find him in the neighbors yard, I have to apologize.  Since meeting several neighbors this way, let me say that it is not the greatest way to introduce yourself.

The icy stare of the neighbors after my dog had treed their cat convinced me that the old proverb, “tall fences make good neighbors” might not be exactly right.  I think it should be rewritten as “tall fences keep you from being a bad neighbor”, but that doesn’t have the same ring to it.  Many people have mistakenly attributed that phrase to Robert Frost, but according to YourDictionary.com and Wolfgang Mider, the author of “‘Good fences make good neighbours: history and significance of an ambiguous proverb’”, a version of this proverb exists in many different cultures and languages. Consequently, no one person can claim to have said this. Mendingwall

Robert Frost actually seems to be advocating against fences in his poem, Mending Wall, or at least arguing that things aren’t just as simple as the proverb makes it out to be.  I will let you read the poem to judge for yourself.  At EXAIR, instead of mending fences, we are trying to tear them down.  We make it a priority to be accessible to our customers at every turn.  Obviously, we post on this blog regularly, and as you see from my twitter handle at the bottom of this post, I (and every other Application Engineer) can be reached on twitter.  We make it a priority to be present on Facebook, Google+, and our Website.  Even still we are available everyday from 8 AM to 5 PM EST on the telephone at 1-800-903-9247, through email at Techelp@EXAIR.com, or online chat.

Dave Woerner
Application Engineer
davewoerner@exair.com
@EXAIR_DW

Postcard from India

Indien-flagga1

As the title of the blog indicates, I will be in full swing on my visit to India this week and next. I have a unique opportunity in the work I do for EXAIR that not too many folks can say they have had. That is to travel the world to meet our partners in industry. This time, India is the destination and I could not be more excited.

I have my Rupees in one hand and a passport in the other. I have just landed in India and will begin running with our local distributors to bring some character to our company. This includes many technical discussions on various applications as well as building the relationships. I can say without doubt, building the relationships is by far the most rewarding part. Many folks from other cultures value the relationship above all else. In fact, you could say that just about everyone does.

I’ve heard it said before that blogs, e-mails, tweets, Facebook and all the other forms of social media are the way of the future, but I would still say that a good old-fashioned meeting face to face, where you are not limited to 140 characters and where the person on the other side can see your facial expressions and gestures are invaluable in bringing us all together as a community.

यह दुनिया के साथ साझा करने के लिए आप कई आशीर्वाद और भी अधिक मित्रों को ला सकते हैं.

Neal Raker, Application Engineer
nealraker@exair.com

EXAIR Can Customize for Your Application

Once again this week, I had a customer call in with a special request on one of our products.  The customer had purchased a 6030 Adjustable Air Amplifier to cool plastic components after they were formed in a previous process.  These components are made continuously and the only way to test the cooling capabilities was during a production run.  If there was any error in the system, a whole batch of product was rejected, so the customer needed to be able to fine tune the process easily.  The space was very confined, so the customer had taken the 3/4″ outlet and connected a 3/4″ hose with hose clamps in order to direct the air to the proper area.  From the 3/4″ hose, they had necked down the line to 3/8″ hose to fit into their process.  By necking down the outlet of the air amplifier, the customer was limiting the output of the 6030, but it was enough air to get there job done.  Now that he had successfully used the 6030, the customer wanted to rollout the idea to other product lines and create a more robust system than hose clamps and homemade reducers.  Fortunately, for this customer and many others, EXAIR has the skill and flexibility to manufacture custom solutions.

air amp

The customer wanted to roll the project out into 25 production lines, and create a more robust system.  The first idea that came to mind was using a threaded Line Vac to replace the Air Amplifier.  This would be a stock item that would produce a similar amount of air flow as the air amplifier through a 3/8″ hose.  Obviously, the Air Amplifier would produce more airflow in free air, but since we are restricting that flow with a 3/8″ hose, the Line Vac and the Air Amplifier would produce similar air flow in this application.  Unfortunately, the customer didn’t have the ability to test the process with the Line Vac, because of his production schedule and the risk of losing a batch of product during the testing.  Because of these requirements, the customer asked us to produce (25) Special Air Amplifiers with threaded outlets to replace his 6030 that he was currently using.  The Adjustable Air Amplifier would give the customer the ability to adjust the air flow by changing the air gap in the Air Amplifier to his exact specification.  This adjustability means he can set the Air Amplifier to meet his current requirements, and adjust if the conditions change on his production line.  Also, the system would now be threaded so he could install hard pipe to make a permanent and robust system throughout the facility.

Special Air Amplifier

Dave Woerner
Application Engineer
davewoerner@exair.com
@EXAIR_DW

Vacuum Generators: Porous Vs. Non-Porous

I had customer call this week who was using an E-Vac model 800008H, an 8 SCFM Porous Vacuum Generator, to pull a vacuum on four vacuum cups.  He was trying to lift a part with the four vacuum cups placed on a clean metal portion of the part.  Unfortunately he was having a little trouble.  He had to lift the product very slowly because the part could easily be dislodged, if the part was bumped or came to an abrupt stop.

In-LineE-VacFamily
EXAIR’s family of In-Line E-Vac vacuum generators

The problem is a relatively simple one.  The customer choose a porous vacuum generator when he would be better served with a non-porous unit.  The vacuum cups are attaching to a non-porous surface, sheet metal, in a relatively clean environment.  The difference between porous and non-porous units is that  porous units has more vacuum flow available at a low vacuum level, where the non-porous vacuum generators have a higher level of vacuum, but less vacuum flow.  Because of the high vacuum flow, a porous unit is much better for lifting porous materials like cardboard, some particle boards, and fabrics.  The higher vacuum flow of porous vacuum generators helps maintain the vacuum when pulling upon materials which let a constant flow of air through. In the customer’s case, he was lifting a clean sheet of metal, a non-porous material, and needed a higher vacuum level as opposed to a higher vacuum flow. A higher vacuum level [more inches of mercury (Hg) of vacuum] would pull harder upon the metal and hold it tighter.

Let’s look at the customer’s example more closely.  An EXAIR model 800008, porous E Vac, will generate a maximum of 21 inches of mercury (“Hg).  A model 810008, non-porous E Vac, will generate 27  inches of mercury (“Hg).  Let say he was using a 900758 3 1/4” diameter round vacuum cup. If you look at the Vacuum Lift Chart, you see that the 900758 can lift 42.8 lbs. at 21 “HG, but it can lift 55.0 pounds at 27 “HG of mercury.  So in this application the customer can increase their lifting capacity by 28.5% by switching from a non-porous vacuum generator to a porous vacuum generator.

Dave Woerner
Application Engineer
davewoerner@exair.com
@EXAIR_DW

Try It; You’ll Like It

old-couch

In my continuing adventures of marriage, my wife and I are looking for a new couch.  We both had previous couches from our individual apartments that aren’t going to make the move with us to the new place.  My couch was purchased on clearance from a warehouse store, and didn’t make it six months before I had to reconstruct the 1X4, staple and glue construction.  The couch is less than comfortable to sit on properly, and it’s color, brown, does not fit into the décor of the living room or any room.  You get the picture.  I spent a tiny amount of money and it held up to a tiny amount of use.  I knew the couch wouldn’t hold up for very long when I bought it, but I definitely got what I paid for, and I will not make that choice again.  For one, I want a couch that is very comfortable.  Second, I don’t want to spend another perfect football Sunday shopping for a couch…(writer realizes his wife reads this)… not that it wasn’t a lovely day!

In her shopping, my wife found a company online that manufactures and designs couches inside the USA and allows you to try out the couch for 365 days before deciding, if you want to keep it.  It is amazing how much better I feel about spending a good amount of money on something I haven’t had a chance to see or feel, when I know I can send it back in a couple of weeks, if it doesn’t work out.  They even have designers that will help you pick out fabric and colors to match your room.

Obviously, this is EXAIR’s model inside the US and Canada.  We have a 30 day unconditional guarantee for you to try out our products.  We do this because we have such faith in our products that once you test the product, you will want to keep our products.  We also do this because we don’t want you to feel hoodwinked after a purchase and feel any buyer’s remorse.  If the product doesn’t live up to your standards, we would rather take it back than leave you with any bad feelings about EXAIR.

Dave Woerner
Application Engineer
davewoerner@exair.com
@EXAIR_DW