This year, my oldest daughter started First Grade. My second daughter will be starting preschool two days a week, and the youngest, well she just has no fear and doesn’t see the consequences of her actions at this point in life. To say the least, the past few weeks have been extremely busy, as I am sure it has been for most of us.
I went to the parent – teacher introduction night with my beautiful wife and we got to meet the first grade teacher who definitely has her work cut out for her. The amount of effort and care this teacher has poured into this class is already apparent in the first week of school. She sent us all her personal cell phone number, sends out updates through a smartphone app, and has even told all parents that if a child in her classroom is involved in an activity outside of school that she will attend one of these events because she wants to see the children in their element and see what makes them happy. All of these “extra” things the teacher does, she doesn’t get paid for, and is strictly doing out of her love for teaching and the children she teaches. She legitimately loves her job and wants to see each of these students succeed in life.
There are people who teach that go to their job and give the bare minimum to not get let go and to merely collect a paycheck. There are also a great number of educators that go above and beyond every day of the school year. When it comes to teachers, so far my oldest daughter has been extremely blessed. She had an amazing teacher for both Preschool, Kindergarten, and now even First Grade. Each of these has also been at 3 different schools where she has thrived and I could not be happier with our school district. I even mentioned to my wife, who is a former primary teacher, that I do not look forward to the year that one of our three daughters has a teacher that she does not agree with. (That is going to be an extremely long year.)
Just as I noticed the level of dedication from the teachers I have had the joy of meeting, I have also realized that in order to succeed and thrive, there has to be dedication and going beyond the minimum. This is what I see everyday when I walk through the doors here at EXAIR. Whether I am walking through the front offices or the production areas, we by no means have a single team member that gives the minimum. Every person here cares about whether or not the other succeeds, and we all work together with the same goal, blow our customer’s expectations out of the water. This is just one reason we continue to release new products, offer the best means to contact us, as well as ship stock products same day, and provide order confirmations and install support for every single order.
This past week was another celebration here at EXAIR, in case you didn’t notice, we like to do that here. This wasn’t a birthday, anniversary or someone leaving the team, it was another record breaker for the EXAIR team. I know we have talked about cookouts before and these only happen for special occasions. Nonetheless when you have the EXAIR management team, including the owner and President, grilling everyone’s lunch – it is a great day.
This builds so much camaraderie through the ranks of EXAIR that I don’t know any way to do it better. The entire time we had the cookout there was still no hiccup in our standard operations either, that means if you called in, you still got to speak to a live person and not a recording. That is the level of service that we provide every day, every week, every month, and every year. That is what sets us apart from any of our competition and allows us to continue to reach higher goals than we have ever reached before.
Now if you will excuse me, I need to go take a jog and try to work myself out of this food coma from the steak.
That’s the goal – we want it to be easy for you to do business with EXAIR. I understand this is not exactly a quantitative expression, and everyone here likes to have data to back up our claims. Well, here are just a few ways that I have found to verify we are easy to deal with.
Whenever you call in, the phone is answered by a live person. This of course is true for Monday through Friday from 8 AM to 5 PM EST – what most of us consider “normal business hours”. The team that answers the phone is also our Order Entry team who can help with pricing, some general product questions, lead times, freight quotes, etc. And, if you need additional technical information or an expert to assist you with implementing a solution for your problem, they are the team who will pass your calls on to my team, the Application Engineers.
We have a full staff of Application Engineers who are here to assist with selecting the right product to fit your needs and troubleshooting existing compressed air setups. Our Application engineers are experts at determining how much compressed air can be saved compared to an existing setup and how that translates into your dollar savings. They understand how important it is to you to keep your processes OSHA compliant and personnel safe. Our Application Engineers also walk you through any returns which may occur with our 30 day trail period, which brings us to the next topic.
We honor a 30 day guarantee on stock products. This permits you to get the product in to your facility and put it through the paces and if it doesn’t perform to your standards, give us a call. We will take the item back and issue you a full credit for the purchase price of the product. I should probably state at this point that – Yes, we do deal with applications we have not dealt with before. In these situations we remain confident in our recommended solution (or we would not have made it) but will remain close to you as the installation and implementation occur just so we can help troubleshoot if necessary. If it ends up not working – see the first 3 sentences.
On top of all those, we stand behind our product with a 5 year built to last warranty for compressed air products, and a 1 year warranty on electronic components. This just goes to show how strongly we believe in our workmanship and our products.
In case you have never called or sent in an inquiry from one of the numerous ways we offer to contact us, please do. I can assure you that you will receive a timely response from a live person that will give you the best answer possible. If we don’t have the answer, we’ll tell you and many times we will offer a good place to find a solution.