That’s the goal – we want it to be easy for you to do business with EXAIR. I understand this is not exactly a quantitative expression, and everyone here likes to have data to back up our claims. Well, here are just a few ways that I have found to verify we are easy to deal with.
Whenever you call in, the phone is answered by a live person. This of course is true for Monday through Friday from 8 AM to 5 PM EST – what most of us consider “normal business hours”. The team that answers the phone is also our Order Entry team who can help with pricing, some general product questions, lead times, freight quotes, etc. And, if you need additional technical information or an expert to assist you with implementing a solution for your problem, they are the team who will pass your calls on to my team, the Application Engineers.
We have a full staff of Application Engineers who are here to assist with selecting the right product to fit your needs and troubleshooting existing compressed air setups. Our Application engineers are experts at determining how much compressed air can be saved compared to an existing setup and how that translates into your dollar savings. They understand how important it is to you to keep your processes OSHA compliant and personnel safe. Our Application Engineers also walk you through any returns which may occur with our 30 day trail period, which brings us to the next topic.
We honor a 30 day guarantee on stock products. This permits you to get the product in to your facility and put it through the paces and if it doesn’t perform to your standards, give us a call. We will take the item back and issue you a full credit for the purchase price of the product. I should probably state at this point that – Yes, we do deal with applications we have not dealt with before. In these situations we remain confident in our recommended solution (or we would not have made it) but will remain close to you as the installation and implementation occur just so we can help troubleshoot if necessary. If it ends up not working – see the first 3 sentences.
On top of all those, we stand behind our product with a 5 year built to last warranty for compressed air products, and a 1 year warranty on electronic components. This just goes to show how strongly we believe in our workmanship and our products.
In case you have never called or sent in an inquiry from one of the numerous ways we offer to contact us, please do. I can assure you that you will receive a timely response from a live person that will give you the best answer possible. If we don’t have the answer, we’ll tell you and many times we will offer a good place to find a solution.