Built to Last

The past few months many of our lives have been altered in some fashion due to COVID-19. Personally, my three daughters began staying home full time and attending school through distance learning.  I myself switched to working some alternate shifts which EXAIR changed to in order to optimize our availability to our customer base as well as protect our team members effectively. I know many in manufacturing that have been furloughed. Even worse, some have been forced to work in unsafe conditions.

All of this has made me thankful I am part of a team that cares about our employees first, and then we all work towards ensuring our customers are taken care of. Our new shift structure has also given me time to reflect on many aspects of my life.

When I was younger, like many kids, I always wanted something I received to be new. I didn’t want an older hand me down bicycle, I wanted new.  Little did I know I would reach a point in life where I prefer things to be a little older, a little more seasoned, even broken-in if you will.  The days are here where disposable is what everyone expects whenever they purchase anything. Repairable is often a thing of the past and or requires specialty tools and or software.  I’ve been recently working on lots of small engines from friends and family members yard equipment and recreational vehicles.

I’ve worked on a 1970’s era Stihl chainsaw that the only safety is the weight of the saw and an on/off toggle switch, up to an imported 4 wheeler that instead of buying a single piece or carburetor kit, most people throw them away and buy new.  Something about the older equipment makes me think I was born in the wrong era. The time of working hard for what you make and taking pride in products lasting a lifetime is often gone from consumer-grade products.  When carburetors are riveted together to make them faster and cheaper to assemble, but also not easily repairable, the chance of someone repairing it 40 years from now diminishes.

It could be that I am closer to 40 than I am to 30, however, I find that being able to source parts direct from a manufacturer as well as being able to get support direct from the manufacturer is something I desire. This could also be because this is how we do business at EXAIR. Our compressed air products all carry a 5 year Built to Last Warranty, we service them, sell replacement parts for them and take pride in their ability to last.

There are few items that I am okay with going a cheap route on, spare screwdrivers, you know the ones you use as pry bars and oil filter punches, and anything I know I am only going to use once and I am okay if it breaks as long as it is worth a laugh.  When I went to repair a weed eater for a neighbor I found the engine casing was plastic, there was barely anything to the motor and the lack of maintenance on his part as well as the ethanol in the fuel with lack of stabilizer had gummed up the entire fuel system.

This was a disposable weed eater and he admitted it wasn’t cheap but he also knew it wasn’t a big brand name. Experiencing this, made me laugh.  I went to my older weed eater that has seen many days. It was bought used at an auction. I gladly started it up for him and offered to loan it out whenever he needed. That weed eater was built to withstand its use. Parts are readily available and it is so popular there are many of the parts reproduced through third party factories pretending to be the company.

Next up on my project list may be the biggest project yet, a tiller that is far older than I am. This again has been brought on by the want for a healthy garden and the ability to also help neighbors and friends when they are ready for their gardens.  Rather than looking new, I started at the old, something I knew was built for hard work, and was ready for the task.  I doubt there is a single piece of aluminum on this thing, it has probably seen more sweat throughout its years than I have in my lifetime.  First, the research though.  Parts, service manuals, and then the negotiation of the purchase. (Both with my wife, and the seller. Separately of course.)

Here at EXAIR, we can get nostalgic over some of our products and processes as well. At the same time, we continuously flex and work with the matters a hand. If you have an old product of ours that you think may not be worthy of use, give us a call. With a few pictures and some information, our team of Application Engineers should be able to help determine if it is in good working order or not.  If we cannot determine from pictures, we can always receive the unit in and inspect it for you. In the event it is not in working condition, we more often than not can refurbish the unit and have you back up and running within a few days.  Our Super Air Knives are a product that often gets overlooked when they get covered in debris from a process. We can inspect them, clean them, and often restore them to flowing like a brand new knife.

Brian Farno
Aging Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF

 

Products Built to Last and Maintenance Free

As an avid outdoors man, I have learned a lot about myself during these days of quarantine and social distancing; mainly I don’t quarantine very well. With all the climbing gyms closed, traveling strongly discouraged, and social distancing in place my  lifestyle has been brought to a grinding halt much like many of us. opening up, which will be good for all of us. 

So, in place I have taken upon myself to learn a new hobby that I can do solo and safely. In the past weeks I have spent learning about mountain biking and all that comes with it. This includes the maintenance required to work on a bike, specifically the front derailleur which controls the front major gear changes (and gets damaged if crashed). Realigning the front derailleur is one of the hardest fixes that one can do on a bike as it has three different adjustments that need to be made at the same time. Thus, I embarked on a week long project of learning how to make the adjustment and man was it frustrating.

Performing tricky maintenance can be one of the most frustrating and stress inducing things when all you really want is for something to work without any hassle. Whether its hours just trying to figure out what the issue is or actually fixing it, let’s be honest, it never goes as planned. The same can be said for maintenance on things such as compressors, cars, and production equipment. Here at EXAIR we strive to eliminate this frustration and hair pulling maintenance and replace it with maintenance free products.

EXAIR’s lines of compressed air products such as our Vortex Tubes, Super Air Amplifiers, and Super Air Knives have no moving parts. No moving parts means no wear down parts and no wear down parts means little to no maintenance. Besides the occasional air filter element change out or something getting lodged inside the product EXAIR’s compressed air products will run almost indefinitely as long as they are supplied with a source of compressed air, typically run through a standard 5 micron filter separator. 

Although you cannot really prevent dirt from collecting in a filter separator (that is, in fact what they are meant to do) you can prevent dirt, dust, and debris from getting into your products by using one of EXAIR’s Filter Separators. Filter Separators remove water condensate, dirt, dust, and debris from your compressed air line before it enters your compressed air product. This prevents the particles from disrupting small air outlets or lodging in the small pathways inside our compressed air products and keeps the product running like new.

All in all, maintenance is not fun to have to deal with and can be costly at times. By using EXAIR’s engineered compressed air products you can eliminate at least one thing to worry about on your list of maintenance that needs to be performed. With a little bit of preventive measures you can keep our products running like new for years and years.

If you have any questions or want more information on any EXAIR’s of our products, give us a call, we have a team of application engineers ready to answer your questions and recommend a solution for your applications.

Cody Biehle
Application Engineer
EXAIR Corporation
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Warranties: Better Safe, Than Sorry!

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Not my pool, but hey I can dream right?

The last few months for me have been quite busy to say the least. In this time: I’ve gotten married, gone on our honeymoon, purchased my first home, and am planning for an upcoming business trip to China and Taiwan. While it has definitely been exciting, there’s been a fair amount of stress to accompany it. We were thrust into the wonderful world of home ownership when two days in our pool pump went out. I know, you’re probably thinking, whose crazy enough to buy their first home with a pool? Well, we did it! Needless to say, we were fortunate enough to have also gotten a home warranty with the purchase. We’ve had the pleasure of now also using it on our pool filter and the microwave. All of this in just six short weeks! No one is ever excited when things break around the home, but it sure is nice when you have something to fall back on. A few deductibles later, and we’re off to swimming!

Capture

Here at EXAIR, we have a longstanding history of standing behind our products. We take pride in ensuring that we manufacture a quality product that will work for years on end, solving your problems. With our 5 year built to last warranty, we guarantee the performance of the product under normal operating conditions for 5 years. If during that time there is any issue relating to a manufacturing defect, we will repair or replace the item at no charge to you.

In addition, we also offer an unconditional 30 Day Guarantee for all of our stock products. We want to make sure you get the most out of our products and this 30 days gives you the time to test it out in your application. If you’d like to discuss a possible application, or have any questions about our Intelligent Compressed Air Products, give us a call.

Tyler Daniel
Application Engineer

E-mail: TylerDaniel@exair.com
Twitter: @EXAIR_TD

 

Image courtesy of Bill Wilson. Creative commons license.

The (Not So) Dreaded Warranty Claim Call

If you’ve ever worked in customer service or technical support, it’s almost a foregone conclusion that you’ve spoken with someone who isn’t getting what they wanted from your products and/or services. And no matter who you are, you’ve almost certainly spoken with someone you’ve bought something from, because you’re not getting what you wanted from it, right? And we can all (I hope) agree that there are MANY things we’d rather do than make…or receive…those calls.

I had the pleasure of assisting a customer yesterday who wasn’t getting what he wanted from an EXAIR product: in this case, it was one of our Stay Set Hoses. It seems that the bendable element inside had broken, meaning the Stay Set Hose was no longer “staying set.”  Since this unit had only been in service for about a month, I was anxious to know what would cause such a failure on a solid product with such a successful track record.  The caller was up front, early in the conversation, with his understanding that we can’t warranty against everything that a user might do to our products (the fact of the matter is, we do honor a 5 year “Built To Last” warranty against manufacturing defects,) and we shared a quick laugh because we both remembered this luggage commercial:

By this time, it was the best warranty claim conversation ever.

Flexible and durable, EXAIR Stay Set Hoses come in lengths from 6" to 36".
Flexible and durable, EXAIR Stay Set Hoses come in lengths from 6″ to 36″.

This particular Stay Set Hose was one of many in their plant, so we had a good discussion of some common best practices for their use:

*Keep bends as gradual as possible, especially if repositioning is frequent.

*Use two hands to bend the hose, as much as possible, to prevent/limit an excessive amount of leveraged force being applied to the connecting end of the bending element.

*When re-positioning is needed, do not grab onto the point of use device (Air Nozzle, Air Amplifier), but instead, use the spring relief as a grip to bend the blow off device into place.

*Keep in mind they’re PVC…temperature rating is 158°F. They’ll handle a fair amount of heat, but take advantage of their flexibility and bend them well away from any hot surfaces.

Like I said, this hose had only been in service for about a month, so we’re getting it back in the shop for failure analysis. Stay tuned for a future installment, where I’ll tell you how the rest of EXAIR’s warranty evaluation process works.

Russ Bowman
Application Engineer
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