Next Level Customer Service

I recently spoke with a customer who is a casting / machining manufacturer.  They had an automated cell that was finish machining a feature on a cast aluminum part then placing it on a conveyor belt for an operator to pick up and continue processing.

The parts were placed 3 pieces wide per row and the conveyor would index with every three parts.   The operator would pick three pieces up and transfer them to another station during the machining time.  These parts were carrying residual machining coolant and debris onto the outbound conveyor.

The operator would blow them off with a handheld blow gun and all the coolant and chips would generally end up on the floor in the area causing a slip hazard.  The focus of the project is to eliminate the safety hazards and leave the parts as clean as possible for the inspection and further process.

The metal parts were positioned similar to the parts I placed in the mock up picture below.  The conveyor the customer has is an open mesh conveyor so the process will work better than if it was a solid belt like in the mock up.

The bulk of the concern from the customer was the outside of the part and they stated that anything to blow out the internal is a bonus.  The objective is to get as much coolant off as possible.   For that we recommended they span the conveyor with a Super Air Knife Kit to blow all the parts off at once.  This is mounted closely in the mock up because the customer had space restrictions.

The Super Air Knife Kit with Universal Air Knife Mounting System will firmly mount the knife over the parts and leave adjustment if needed.
The model 1103 Mini Super Air Nozzles with Stay Set Hoses of various lengths easily bend into place and hold their positioning for the side hole on each part.

Then, because the parts are always placed in the same location with the same orientation we can locate the ID hole with a Mini Super Air Nozzle on a Stay Set Hose of varying length to reach each set of parts as they come through.  Once I had the idea and the products in place I delivered the customer  a quote and dimensional CAD file for each part.

Another recommendation was to use a regulator and filter to control just the knife then operate the three nozzles off their own regulator and filter so that the forces between the two can be varied and the performance of the other is not effected.  Accompanying the models were installation sheets for each item as well.   Followed by the pictures of this mock up for their application.

Needless to say the customer was amazed that we would go to such lengths just to give them more assurance than our 30 day guarantee.  They were extremely thankful and are pleased we shipped from stock and met their installation window.

If you are looking for a creative solution, next level customer service, same day product availability, or just a nice human to talk to about compressed air, contact us.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF

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