Cincinnati, A Great Place for Customer Service

Living in the greater Cincinnati area I often wondered where the name came from.  During the settlement of our nation, settlers named their cities after those back in their homeland. The name Cincinnati did not seem to fit that scenario though.

A little research I found that the original surveyor, John Filson  named it “Losantiville” from four terms, each of different language. It means “The town opposite the mouth of the Licking River,” “ville” is French for “city,” “anti” is Greek for “opposite,” “os” is Latin for “mouth,” and “L” was all that was included of “Licking River”.

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In 1790, Arthur St. Clair, the governor of the Northwest Territory, changed the name of the settlement to “Cincinnati” in honor of the Society of the Cincinnati, of which he was a member. The Society of the Cincinnati is an historical, hereditary lineage organization founded in 1783 to preserve the ideals and fellowship of the American Revolutionary War officers, many of whom were granted land in this area for their services.

There are other cities in the U.S. by the name of Cincinnati but none of them have developed into any significance.   Cincinnati, Arkansas –  originally buzzard roost, Cincinnati, California – was a mining town, Cincinnati, Indiana – on they county survey but no town. Cincinnati, Iowa  total population  357 and declining.

We are in a world of change. Things last only as long as they serve a purpose. Towns and municipalities come into fruition to serve  an industry. When they can no longer provided the amenities and resources for a growing industry, the industry leaves and the community dries up.

Businesses share the same fate when they lose their purpose…that is to serve the customers needs. The market and customer demand is ever-changing. When Business fails to recognize a changing market as in the case of Kodak, they  go by the way of the dinosaurs.

EXAIR is on the cutting edge of customer service. Our employees are all ingrained with the notion that we are all here to serve. As I said in a previous blog, that notion is ingrained in all EXAIR employees which is why we have been able to maintain better than 99% on-time deliveries. We listen to what the customer needs and deliver. It also is what drives our product development.

We truly appreciate the opportunity to serve you. Call us at 1-800-903-9247 and ask to speak with one of our application engineers.

Joe Panfalone
Application Engineer
Phone (513) 671-3322
Fax (513) 671-3363

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