What’s The Difference…

Man, I love “what’s the difference” jokes. Here are a few of my favorites:

What’s the difference between in-laws and outlaws? Outlaws are wanted.

What’s the difference between a politician and a bucket of slime? The bucket.

What’s the difference between a wife and a swimsuit model? Nothing, if the husband knows what’s good for him.

What’s the difference between ignorance and apathy? I don’t know, and I don’t care.

What’s the difference between an overseas company and EXAIR?

That last one isn’t a joke, but the answer is the subject of this week’s blog. I had the genuine pleasure of assisting a small business owner in the selection of a pick-and-place E-Vac system last month. It was fairly straight-forward, and the specified components worked exactly according to plan. One thing: the threads on one of the vacuum cup’s ports were, in technical parlance, “a little buggered.” When he contacted me about getting a replacement, I rushed him one out immediately.

With word that a replacement part was on the way, he told me that he had asked his wife, “What’s the difference between (an overseas) company and an American company?”, and used this experience as an example of “unquestionable, superb customer service”…and there I was, thinking I’d done the least I could do, given the circumstances.

We’ve written before with the specific intent to brag about EXAIR’s superior levels of customer service, but not today…all that happened here was; we stumbled, we recovered, we did what was necessary to retain trust. That wasn’t necessarily a “superior level of customer service;” it was an example of what having a “superior level of customer service” allows you to do.

I would like to take a moment to brag about the fact that I specified an E-Vac system that worked so well, they ordered another one the same day we replaced the bad vacuum cup. So, if you have a pick-and-place application, talk to me. Or any EXAIR Application Engineer…they’re pretty good at it, too.

This last one is for Professor Penurious: What’s the difference between God and an engineer? God doesn’t think he’s an engineer – Hey c’mon, it’s a JOKE.

That is all,

Russ Bowman
Application Engineer
EXAIR Corporation
(513)671-3322 local
(800)923-9247 toll free
(513)671-3363 fax
Web: http://www.exair.com
Blog: http://blog.exair.com/
Twitter: twitter.com/exair_rb
Facebook: http://www.facebook.com/exair

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