Ordering Off The Menu, Revisited

I wrote a while back about ordering off the menu, in regard to technical data on EXAIR products. I’d like to share another example of how we can help, if you don’t find just what you’re looking for in our catalog.

I recently had the pleasure of helping a new Line Vac customer – a machinery builder – who needed a combination of properties of two different products: the stainless steel construction of the 2” NPT Threaded Line Vac, but the performance of the 2” Heavy Duty Threaded Line Vac. The Installation & Operation Guide actually gives you instructions on drilling out the generator holes for increased air flow & performance, but they didn’t want to disassemble, modify, and reassemble the units if they didn’t have to. Which was fine with us – we were able to perform these modifications in assembly, and ship them, surprisingly quickly (surprising to our “new” customer anyway…) and they were quite pleased with the results. So much so, that the modified Line Vac is now standard equipment on this new machine.

Which of these Line Vacs has higher performance?  We can't be sure without checking the generator!

Which of these Line Vacs has higher performance? We can’t be sure without checking the generator!

We get a fair number of calls about products or applications that don’t EXACTLY fit the parameters, specifications, and performance ratings of our catalog products. Some of them simply won’t work…and we’ll tell you. Other times, though, we’re able to put our Design, Production, and Application Engineering skills to the task, and hit one out of the ballpark. And we’re set up to do it better than anyone else.

If you’d like to discuss a compressed air products application that’s a little (or a lot) “off the menu,” give us a call.

Russ Bowman
Application Engineer
(513)671-3322 local
(800)923-9247 toll free
(513)671-3363 fax
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