Tag: off the menu

Ordering Off The Menu, Revisited

Published on by Russ BowmanLeave a comment

I wrote a while back about ordering off the menu, in regard to technical data on EXAIR products. I’d like to share another example of how we can help, if you don’t find just what you’re looking for in our catalog.

I recently had the pleasure of helping a new Line Vac customer – a machinery builder – who needed a combination of properties of two different products: the stainless steel construction of the 2” NPT Threaded Line Vac, but the performance of the 2” Heavy Duty Threaded Line Vac. The Installation & Operation Guide actually gives you instructions on drilling out the generator holes for increased air flow & performance, but they didn’t want to disassemble, modify, and reassemble the units if they didn’t have to. Which was fine with us – we were able to perform these modifications in assembly, and ship them, surprisingly quickly (surprising to our “new” customer anyway…) and they were quite pleased with the results. So much so, that the modified Line Vac is now standard equipment on this new machine.

Which of these Line Vacs has higher performance? We can't be sure without checking the generator!
Which of these Line Vacs has higher performance? We can’t be sure without checking the generator!

We get a fair number of calls about products or applications that don’t EXACTLY fit the parameters, specifications, and performance ratings of our catalog products. Some of them simply won’t work…and we’ll tell you. Other times, though, we’re able to put our Design, Production, and Application Engineering skills to the task, and hit one out of the ballpark. And we’re set up to do it better than anyone else.

If you’d like to discuss a compressed air products application that’s a little (or a lot) “off the menu,” give us a call.

Russ Bowman
Application Engineer
(513)671-3322 local
(800)923-9247 toll free
(513)671-3363 fax
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Ordering Off-The-Menu, And Other Tales Of Customer Service

Published on by Russ BowmanLeave a comment

In the quaint little beach town where I used to live there was a diner that met – in fact, most would say exceeded – the town’s standard for quaintness. It was one of those places where, if you ordered the same thing twice in a row, it became your “regular order,” and the server would yell it back to the kitchen as soon as you walked through the door. They were also famous, to the locals anyway, for having about as many dishes that weren’t on the menu as they actually had ON the menu.

My favorite among these was their egg salad sandwich; an exquisite helping of comfort food that was once recommended by the kindly wait staff upon recognizing my compromised state in the wee hours of that particular morning. It was a condition I had brought upon myself at a local tavern…a place that, between you and me, was NOT always known for its quaintness. I’ve left the intemperate indiscretions of my youth long behind me (for the most part), but I still enjoy a good egg salad sandwich from time to time.

I got to thinking about that for a couple of reasons today…first and foremost, we were treated to a grill out this week at EXAIR – a wonderful gesture of appreciation from management, and another reminder of why I’m tickled pink to be here. Good food will both trigger, and create, fond memories. And free food tastes best.

I also thought of a call I got this morning, from an Air Amplifier user who wanted more technical data than we publish in our catalog. Now, we’re not trying to be eclectic or quaint, like my old favorite diner, and keep a special secret “stash” of knowledge for an inner cadre…it’s just that we’ve only got so much room in the catalog. Anything else means a call in to us.

Catalog 27
If you don’t have our new Catalog #27, you should get one. Click here.

Of course, in the same vein as my old favorite diner, we do indeed want to make you feel welcome and at ease when you need assistance. That’s why we offer phone support, e-mail assistance, Live Chat – feel free to contact us in any manner that you choose. You’ll get expert support and immediate attention from the most highly trained and experienced Application Engineers in the business. Try us. Depending on where you are, I may even be able to tell you where you can get the best egg salad sandwich ever.

Russ Bowman
Application Engineer
RussBowman@EXAIR.com
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