Sometimes taking customer’s phone calls remind me of an Abbott and Costello bit (but I have to be Costello). Conversations can feel a bit like twenty questions. Instead of opening with mineral, vegetable, or animal, customers call in wanting more information on an “EXAIR”. For our brand manager and marketing department, it is a clear sign that what they are doing is working, but to me can be a bit confusing.
Before you start thinking I don’t know my product, please remember an “EXAIR” can be quite few things. We make the broadest variety of problem solving end-use compressed air products for industry which equates to many possibilities of what an “EXAIR” may be. Is it an Air Nozzle, an Air Knife, an Air Wipe, an Air Amplifier, an Atomizing Spray Nozzle, a Safety Air Gun, a Static Eliminator, a Vacuum Generator, a Line Vac, an Industrial Vacuum, a Vortex Tube, a Cold Gun, or a Cabinet Cooler? Unfortunately, with no moving parts to wear out, our products sometimes will outlast their labels, so the customers don’t have anymore information. Then, I have to ask what the product does.
So I ask the customer, “does the EXAIR blow off, vacuum, clean, dry, cool, convey, evacuate, coat, divert, dust, float, open, lift, purge, or spray?”
And then I wait for the customer’s detailed and eloquent response…”It works”, they sometimes say. But most of the time they respond with all of the details or enough to determine what product they have. In, in the end, an “EXAIR” is generally a Cabinet Cooler or a Vortex Tube (though it may be any of the above selection) – and we won’t complain that our company name can be so closely associated with our products.
We have so many products because compressed air is so versatile and useful. We have taken our expertise in compressed air and used it to solve numerous problems for our customers. This is not as easy, as it sounds. First, you need to know how well our compressed air products can perform. Second, you need to know what kind of performance the customer needs to get the job done. For instance when working on a Cabinet Cooler sizing exercise: A customer has a control box that is 24″ tall by 36″ wide by 12″ deep. This box is reaching temperatures that cause the electronics to fail. Generally, this temperature is going to be between 110 degrees Fahrenheit to 130 degrees Fahrenheit. The temperature in the plant was 95 degrees Fahrenheit, when it failed. The customer would now like a Cabinet Cooler System to protect his enclosure from future temperature failures.
To calculate the heat load of the electronics, first we need to calculate the surface area in square feet. In the example above that would be 22 square feet. Second, we need to calculate the temperature differential between the outside and the inside of the cabinet. The maximum temperature differential is 130 F – 95 F, which is 35 degree differential. With the temperature differential chart from our website, we can calculate the BTU/HR per square foot.
For our example, it would be 13.8 BTU/HR/ft^2. Multiply this by our surface area. Our Cabinet Cooler needs to cool at least 303.6 BTU/HR. Our 4308 Cabinet Cooler System would be a good cabinet cooler for this enclosure. It can cool 550 BTU/Hr. It is rated for a NEMA 12 enclosure to prevent dust and oil from entering the cabinet.
To help the customer, you have to first ask the right questions. Most of these questions are listed on the Cabinet Cooler Sizing Guide on our website. What is the internal air temperature in the cabinet? What is the ambient air temperature? Are their any fans in the cabinet? What is the NEMA rating for the Cabinet? Sometimes it is best to speak with an Application Engineer to know for sure you have your bases covered.