EXAIR FAQs: A Hidden Nugget of Information

The pneumatic industry is huge. Almost every manufacturing plant around the world uses compressed air in one way or another. EXAIR has manufactured Intelligent Compressed Air Products since 1983, and in that time we have gathered much information. We sorted this data and placed it in our Knowledge Base section for all to see. Now, if you have a compressed air system in your plant, EXAIR probably has information about usage, optimization, and application details where we were able to solve or improve the settings with cost savings, efficiency, and safety. In this blog, I will cover one section of the Knowledge Base categories; FAQs.

FAQ Page

FAQs, or Frequently Asked Questions, is a library of inquiries that our customers have asked in the past. We compiled this collection that end-users, resellers, OEMs and distributors asked; and, we placed them in one area to be found quickly and easily. The FAQ library is located under Knowledge Base (reference photo above). We separated the FAQs by product groups to find more information like maximum temperatures, pressures, viscosities, etc. This in-depth assortment of information can help to swiftly answer some obscure questions that may be important for your application.

RDV How It Works

As an example, I recently received a call from a customer requesting information about the Reversible Drum Vac. This product is a two-way pump that uses compressed air to transfer liquid in and out of steel drums. They do not have any motors to wear or electricity to work; so, they are very reliably and long-lasting. This pneumatic pump works wonderful for transferring coolants. But this customer wanted to know if it can transfer hydraulic fluids; and if so, how fast. I was able to direct them to our FAQ library. We found that it can pump 10 gallons/minute or 38 liters/minute of hydraulic fluid. They also noticed that the Reversible Drum Vac can pump even more viscous fluids, like 15W40 motor oil. It opened their eyes on the capabilities of the Reversible Drum Vac for other applications in their facility.

Of course, Application Engineers at EXAIR are always available to answer questions about our products or about your applications. But if EXAIR is closed and you want to buy right away, the FAQ section could be a great place to find that “nugget” for a quick answer.

John Ball
Application Engineer
Email: johnball@exair.com
Twitter: @EXAIR_jb

Photo: FAQ Magnifying Glass by loufre. Pixabay License – Free for commercial use

Nice & New FAQs

In Russ Bowman’s most recent blog, More Power? I DO Think So…, he mentioned several key questions that an EXAIR Application Engineer will ask whenever we are troubleshooting a compressed air application that is not performing to the standards needed.    The blog talks about very common questions that we will ask customers when they call in with an existing compressed air application.   He then goes on to explain the usefulness of how many of the EXAIR products are adjustable using shims which are more often than not, patented.

Knowledge Base
EXAIR’s Knowledge Base is a wealth of knowledge.

 

Answers to questions that we frequently get from customers, on almost every single product we offer are all available for free, without even having to call, write, or tweet an Application Engineer. In the EXAIR Knowledge Base we offer a full section on FAQs.   This section is broken into each product category, and contains a wealth of information.  Most of these answers can also be found within our full catalog but we have streamlined to the most commonly asked questions in the FAQ section.

All of the product categories have even been recently revised to include questions for our products that have been released throughout the year.   There are now questions that have answer for the 108″ Super Air Knife, High Lift Reversible Drum Vac, and even PEEK Super Air Nozzles.   We will also continue to expand this section of our website to include any new products and or questions that start to arise.  So if you have a question that you don’t see on there, let us know and you just might see it get posted.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF