Getting to Know EXAIR

I have solved industrial compressed air problems for EXAIR more than 10 years. I can tell you about saving energy and optimizing the efficiency of your compressed air. I could tell you about our processes, our products, our customers and vendors. I can find the most obscure part within our labyrinth of inventory shelves and can find the original prototype of long-lost R and D projects. But this is far from what makes EXAIR, a lesson I have learned while helping with our Facebook page.

I never knew about EXAIR’s involvement with The Smith Family Foundation or that we have sponsored multiple race teams for the Red Legs Run for Home. And that Randy, who began running at age 38 (which makes him certifiable in IMHO), was the fastest guy on TEAM EXAIR. We have also supported the Special Olympics of Ohio Torch Run for many years. These are things I like to know about the company I work for, or about a company I may do business with.

I have also learned that Ivan, our resident Englishman, thinks he knows about football. I just don’t have the heart to tell him there is very little kicking of the ball and it is OK to touch it with your hands. He clearly underestimates the power and pain involved with the game as he complains about anyone who falls on their backside and lingers on the field too long – he just doesn’t understand…

There are a select few who went through the CPR/AED training. They have stepped up to the plate and are willing to help all of us, which is admirable. They are trained to try to save our lives if any of the rest of us should have a serious accident or heart attack or something. But, for me, it really confirms that kissing a rubber dummy is as funny as it was in 9th grade health class.

Vikki’s Uncle started a charity to help kids with cancer and she enjoyed herself at a dinner and dance for the cause. Bob painted a whole house in 7 hours with a team of 22 people for a Paint the Town Cincinnati event. The way he described the organization of this event, it’s no wonder they were able to paint 56 houses in one day!

I learned that my youngest and oldest kid can win a pie eating contest. A contest that Pam organized at our company picnic. And even though we had spots of heavy rain, we can all enjoy ourselves no matter the weather. Jim, Mike and John can cook up some mean burgers and chicken and spent much of their own time cooking for all of us. The picnic also proved that Dan and I handle cornhole tournament victory in different ways… He wore his trophy around his neck the following Monday and I, as usual,  handled myself with humility and dignity (BETTER LUCK NEXT YEAR LOSERS!!!!)

Our manufacturing manager rides a motorcycle and hunts and raises a petite little Yorky in a pink vest, who would have figured? Vince finds joy by saving money at the local hardware on supplies to build some storage into his new home, and not paying four times the price at a large brand name furniture store from Scandinavia. Our co-op uses word like “steasy” (stylish and easy) when describing his wakeboard moves, while I am still trying to understand pig latin.

Wow, that’s not all I have learned about our people, but certainly enough for one blog entry. For more on these and other stories visit our Facebook Page.

By the way – we make compressed air stuff too.

Kirk Edwards
Application Engineer
kirkedwards@exair.com

Green Green Grass Of Home

I was listening to some oldies the other day and the song “Green Green Grass Of Home ”  came on the air. It reminded me of the latest buzz word GREEN. Everyone today is claiming their green credentials. People are singing green like kumbaya around the fire ring. But do they really know what it is to really be green or is it just a marketing ploy?

In an earlier post [ LINK ] I demonstrated that most of what is called new is only recycled time proven axioms and GREEN is no different. “We used to call it waste not want not”

For a quarter century EXAIR has been producing compressed air products that conserve compressed air. We have been “Green” long before it became chic.  With products that amplify volume 25-40 times the usage of compressed air, our customers are able to manage their energy requirements reducing their carbon footprint.

Six Steps to Optimizing your Compressed Air System

  1. Measure the air consumption to find sources that use a lot of compressed air.
    EXAIR’s Digital Flowmeter accurately measures compressed air usage and monitors waste. Trends can be monitored to find excessive air use. Detects leaks at compressed air fittings when the machinery is off. Regular monitoring can detect leaks that develop as the machinery ages.
  2. Find and fix the leaks in your compressed air system
    EXAIR’s™ Ultrasonic Leak Detector can help you find costly leaks in your compressed air system. Leaks can account for 30% of total compressor output! In many cases, finding one small leak can quickly pay for the leak detector.
  3. Upgrade your blow off, cooling and drying operations using engineered compressed air products.
    EXAIR’s™ award winning Super Air Nozzles, Super Air Knives and Super Air Amplifiers dramatically cut air consumption and noise. EXAIR’s Digital Sound Level Meter can find and isolate the source of the noisy blow offs.
  4. Turn off the compressed air when it isn’t in use
    EXAIR’s™ EFC is an electronic flow control that minimizes compressed air use by turning off the compressed air when no part is present. For use on blow off, drying, cooling, conveying and static elimination operations.
  5. Use intermediate storage of compressed air near the point of use.
    An EXAIR 60 Gallon Receiver Tank can be installed at the point of high demand so there is an extra supply of compressed air available for a short duration.
  6. Control the air pressure at point of use to minimize air consumption.
    EXAIR Pressure Regulators permit easy selection of an operating pressure that will allow the air product to work properly without using excessive amounts of compressed air. Reducing the air pressure from 100 PSIG to 80 PSIG reduces energy use by almost 20%.

Joe Panfalone
Application Engineer
joepanfalone@exair.com

What is truth?

Many years ago a Roman Politician asked the question “what is truth?”. Should we ask this of ourselves, the companies we work for and customers we serve? Or is the question invalid in 2010 where deceit, rumors and misleading statements are rampant and most often retracted after the truth is known.  

To answer the question we need only look back at the last eighteen months. Major corporations, politicians, banks and individuals who we looked up to for their honesty and truth fell short of our expectations. Did they ask what is truth,  know the truth or speak the truth?

A good personal relationship or a company’s reputation built over years can erode slowly like stone, crumble under pressure and lies or like the ancient city of Pompeii be buried if truth is not a watchword for all?

We live in a world of diminishing deception where truth can no longer be considered  relative. Individuals, corporations even family members, all must walk the talk in truth and honesty. Why some may ask? Not because  almost everything is searchable, on record or open for scrutiny but because there is a clear link between truth and honesty. A false statement is dishonest so let us work for truth and honesty in everything we do.

Ivan Banks
Business Development
IvanBanks@EXAIR.com

Don’t Make Promises That You Can’t Keep

Sometimes it’s the little things that reinforce or tear apart a relationship with a vendor.  “Hollow commitments left unfulfilled” ranks very high on our list of reasons for dissolving our relationship with a supplier.

Just this week, one particular vendor most likely ended our relationship with them via a self-inflicted wound (or more accurately, a series of self-inflicted wounds).  An important component part that has always been readily available suddenly became scarce due to changes in its production.  Our vendor promised a ship date and then missed it silently, without ever letting us know that our shipment hadn’t gone out as promised.  Meanwhile, our own inventory was shrinking at an alarming rate.  A few days later, when the shipment never arrived at our dock, we inquired about its status.  That’s when we found out the product hadn’t shipped yet.  The supplier said that they would call us back with a new ship date, but that call never came.  We had to call them again the next day, and they told us they still weren’t sure when the parts could ship.  After many complaints from us, someone higher up in the organization called back to say they would ship us a partial that day, with overnight freight at their expense.  They expected to receive the parts by 10:30am and promised to deliver them to us by noon.  They also apologized for all the trouble.  We were all relieved, and it seemed like an amenable resolution to a difficult problem.

If the story ended there, things would have been OK.  Not great, but at least the relationship most likely would have survived.  I’m sure many of you that have read this story (and heard it before from your own vendors) can predict what happened the next day…

Nothing.

The parts didn’t show up as promised.  We had to call the vendor again – they didn’t call us.  They assured us the shipment was with on the way as promised.  A quick search for the tracking number showed that a shipment was indeed en route, but was nowhere near our area and most likely would not be delivered at all that day, let alone by noon as promised.  It turns out that the service level chosen for the shipment didn’t assure delivery the next business day.  That’s a small but important detail.  After all of the problems with this order and their inability to deliver, they managed to break their promise once again.

Over-promising and under-delivering are prime reasons that vendors become ex-vendors.

How many times has a vendor made you a promise that they could not keep?  It seems to happen more often that any of us would like, no matter how much we all try to hold vendors accountable.

To quote a terrible song from the 1980’s:

You made me promises, promises
You knew you’d never keep
Promises, promises
Why do I believe?

You can see the music video in all its dreadful 80’s glory here.

At EXAIR, we believe that a commitment to a customer is of paramount importance.

They are not given, nor taken, lightly.  Ever.

Claims are easy.  Proof is hard.

Bryan Peters
President
bryanpeters@exair.com