As the users of our products have come to know, we support our product globally. This means that if an end user (say in the Ukraine) has a technical question, they can contact an EXAIR Application Engineer directly. And, we also provide support through our strong distribution network.
I’ve blogged before about our efforts to find and keep the best distributors, and I’ll be flying to San Luis Potosi, Mexico on Sunday to keep up with our efforts in that regard. In addition to our Mexican distributor, Airtec Servicios, I’ll have the pleasure of spending time with our Nicaraguan distributor, Optima Industria, and our Costa Rican distributor, Dansar Industries.
The face-to-face time will help sort application specific questions, such as when it is better to use an Air Amplifier vs. a Vortex Tube; or how the back pressure in an application will affect the performance of a Vortex Tube.
All of our Central American distributors are knowledgeable and familiar with EXAIR product, which leads to in-depth technical discussions. My favorite!