As the users of our products have come to know, we support our product globally. This means that if an end user (say in the Ukraine) has a technical question, they can contact an EXAIR Application Engineer directly. And, we also provide support through our strong distribution network.
I’ve blogged before about our efforts to find and keep the best distributors, and I’ll be flying to San Luis Potosi, Mexico on Sunday to keep up with our efforts in that regard. In addition to our Mexican distributor, Airtec Servicios, I’ll have the pleasure of spending time with our Nicaraguan distributor, Optima Industria, and our Costa Rican distributor, Dansar Industries.
In one of my previous blogs I mentioned that I’ve been taking Spanish lessons. I had my first chance, or should I say requirement, to use what I’ve learned late last week.
In the event that a customer needs to contact us outside of normal business hours, we have an option to submit a survey through our Application Engineering queue on EXAIR.com. Early Wednesday morning we had a request come through from Bogota, Columbia requesting information for our Cabinet Coolers. But, the inquiry was lacking an email address to which we should respond, so I needed to call and get the information.
“Buenos días, SG Ingenieria.”
“Hola, que tal?”
“Muy bien, y tu¿”
“Por aca todo bien. Pardon, hables Ingles???¨
“No, lo siente…”
I was stuck – no English! But they needed our products and I needed their information! I managed to make my way through the conversation, reach the engineer who sent in the request, and was able to acquire his email address. The best part is that they needed one of our Cabinet Coolers, and we have a sizing guide in Spanish too – home run!
This was a new success for me, but only because of the language. The entire Application Engineering department does this, and much more, on a daily basis. If you have any application needs, give us a call.
I had a chance to use my Machinery Handbook again this week when looking up corresponding numbers for the steel we use in our hardware. Such a cool book!
I was looking these numbers up for our distributor in Germany, who employs a gentlman from Romania, and after the email conversation ended another conversation began. But, this time instead of English, our distributor wrote a little Romanian, which I mistook for some type of antiquated Spanish. We sorted it out with a few laughs, and it felt good to build the rapport.
Recently I’ve started taking Spanish lessons in the hopes of better understanding and communicating with a growing user group of EXAIR products. In time, perhaps I might even write a blog de Español!
For now, we´re still going strong in our native tongue, analyzing applications and helping integrate EXAIR products into current designs. If you have an application need, an Application Engineer is here to help.
So, it’s a widely known fact that the products we make here in Cincinnati are second to none. A local engineer stopped by a few weeks ago and we collaborated on ideas for a new engine block being produced by one of the big three US auto makers. This gentleman was doing consulting work for the automaker and needed advice on how to blow out coolant jackets surrounding the cylinders. We bounced ideas around and came to a good solution to solve the problem and move the project forward.
As we discussed the application and the potential solutions, I was told that he chose EXAIR because our products work, they don’t break, and they get the job done right. I’ve always had a fondness for products that last, especially when they’re born-and-raised/milled-and-machined in the USA.