It feels good to be home after visiting with our distributors in Costa Rica (Dansar Industries) and Nicaragua (Optima Industrial) last week. Both companies were more than pleasant, had tremendously knowledgeable inside and outside sales forces, and were well informed about the intricacies of compressed air. I was also able to meet and spend time with our distributor from El Salvador, ECOBLITZ.
Dansar Industries, Costa Rica
While in Costa Rica, I made visits to a few end users of EXAIR products. Our distributor, Dansar Industries, had projects going with existing clients to increase production efficiency, lower compressed air use, and lower noise levels. One application was to cool and dry extruded rubber after quenching through a dip tank. The process in place was to use approximately 6-8 nozzles operating continuously, regardless of the presence of product. The compressed air use was unknown, but certainly very high, and the sound level was over 103 dBA. We installed and tested an EXAIR Super Air Wipe, lowering the compressed air use, and dropping the sound level to 84 dBA. That’s akin to cutting the sound level in half, then cutting it in half again. Coupled with an Electronic Flow Controller, the compressed air use was further reduced by consuming compressed air only when product was present.
Optima Industrial, Nicaragua
While in Nicaragua, the full engineering team was trained on EXAIR products. Receptive and enthused, we parted ways with a friendly contest among the engineers to see which could present EXAIR products most effectively. The winner received dinner for two on the house. With such commitment and capabilities in Optima, we’re optimistic for the future.
Working with international distributors and end users is a daily pledge for EXAIR. If you need information about a distributor in your country or are interested in becoming an EXAIR distributor, our door is always open. We also have a new tool to locate international distributors, here.
Last week I enjoyed the company of Airtec Servicios, Dansar Industries, and Global Automation (EXAIR’s distributors in Mexico and parts of South America). We met in San Luis Potosi, Mexico, for an EXAIR training event that covered all topics of EXAIR products.
Following my return to the States, I dug into a project at home that I’ve been working on here-and-there; my 98 Audi A4. In an earlier blog post I showed the damage done to the cylinder head when a valve-train component failed and a few valves were bent. After rebuilding the cylinder heads on a bench here at EXAIR, I finally got the engine back together and hit the key for the first time since I bought the car.
Fortunately, the valve timing was perfect and the engine fired right up. Unfortunately, however, was the terrible knock from the bottom half of the engine – the half I left untouched during the initial repair. (See image below for my feeling on the issue)
Now I’m faced with a dilemma of the best course to take, and after chewing it over, I’ve decided to open up the bottom half of the engine and make the repair. The most likely cause for the noise is a defective wrist pin or connecting rod. When I open it up, I’ll be sure to take pics and share for those interested. I had thought repairing the top half of the engine would make the fix because most of the time that is the case. Similarly, we occasionally experience reduced performance in our Reversible Drum Vac. Most of the time (I’d speculate 95%-99%) a simple cleaning is all that is needed (see video demonstration here) because this product has no moving parts there is little to go wrong. Occasionally it is another issue that is causing reduced performance; for these times we have the Reversible Drum Vac troubleshooting guide:
So, sometime soon I’ll run through the next troubleshooting steps for the engine in the A4. If you need help troubleshooting an EXAIR product or a compressed air application, please contact EXAIR.
In the meantime, the A4 is relaxing, hanging loose at home – and I am too. Mexico was wonderful, and the people were more than kind. But, it feels good to be home.
As the users of our products have come to know, we support our product globally. This means that if an end user (say in the Ukraine) has a technical question, they can contact an EXAIR Application Engineer directly. And, we also provide support through our strong distribution network.
I’ve blogged before about our efforts to find and keep the best distributors, and I’ll be flying to San Luis Potosi, Mexico on Sunday to keep up with our efforts in that regard. In addition to our Mexican distributor, Airtec Servicios, I’ll have the pleasure of spending time with our Nicaraguan distributor, Optima Industria, and our Costa Rican distributor, Dansar Industries.
The face-to-face time will help sort application specific questions, such as when it is better to use an Air Amplifier vs. a Vortex Tube; or how the back pressure in an application will affect the performance of a Vortex Tube.
All of our Central American distributors are knowledgeable and familiar with EXAIR product, which leads to in-depth technical discussions. My favorite!