From time to time we have customers call in and say “We have one of your products and need another. But we installed it so long ago that we no longer have the paperwork to know which model we bought.” That’s a great thing to hear in a way. Our products have outlasted their filing system, and not only that, but now we have potential to solve another problem for the same customer.
When this happens, we can sift through our files to find out which model was purchased, or if the original purchase was made through a third party, we can determine the model number in other ways. We can use the dimensions, material of construction, description over the phone, or a photo emailed to an Application Engineer such as the one below.
But, the needs of the application don’t end there. We may be able to pinpoint the model number of the device currently in use, but we also need to confirm that this model will be suitable for the new application. For the end user that sent in the photo above, this meant the completion of a Cabinet Cooler Sizing Guide for new heat load calculation.
What we determine in many cases is that the new application has specific needs which dictate the use of a product with different attributes (in this case a different Btu/Hr rating on a Cabinet Cooler). Whether it is because of heat load, ambient temperature concerns, required material, or any other variable, we are sure to provide the most suitable solution.
As spring gains momentum and warmer months are to come, it may be time to consider an EXAIR Cabinet Cooler solution for an overheating electrical panel in your facility. Contact an EXAIR Application Engineer for help calculating heat load and choosing the right system.