This past weekend was one filled with many emotions in the Farno household. It was the tournament weekend for my youngest daughter’s basketball team, which I was the assistant coach for. This was our second season as a team, and we still had to learn a new dynamic this season because we added a player, and we were bumped up in our league after a strong performance in the tournament last year.
With that, came a season that did not have as many wins when you look at our record. You wouldn’t know it because of how these girls played for the full season though. Not once did we have a girl want to quit or mention that they weren’t good because we were losing. This is due to the families of our teams believing in them and our coaching position and style. Our head coach continually pushed these girls that wins and losses happen. Is it fun to win? Yes, is it fun to lose? No. What can we do about it when we lose? We can evaluate what went well, what didn’t and did we improve over the last time we stepped on the court. We didn’t sugarcoat every loss, we also didn’t tear down and focus only on the negative. Instead, we worked on skills and then we worked on their mental perseverance. When they would get out hustled or when fouls didn’t seem to get evenly called, we would remind them and ourselves that there are only two things they can control. Their attitude and their effort.
When a player was getting upset, whether based on their mistakes or another factor, like an aggressive player on the other team, we simply reminded them of the tools they are equipped with and that all they can change is their attitude and effort on the matter. We would point out these skills they had forgotten they had in the moment. This wasn’t always easy, and we weren’t always perfect at doing it by any means. At one point in the season, we had a therapy session during practice and went through each player to tell them how we have seen them grow this year and what they should be proud of. This was just as much for their self-confidence as it was for our own.
As the assistant coach of the team, I really try to run support for the head coach and make sure our subs are ready. If a player during the game has a question or issue, I try to handle it. During practices, I would act as a defender, or just support whatever the coach was trying to teach. I distributed a lot of band-aids and several instant ice packs. I also tried to always encourage them on the wins that I saw while they were on the court. The fact of the matter was, I was there as support for the entire team and I would always try to look forward to seeing what was going to be needed and anticipating what I would need to do, whether it was a parent volunteer for a scorekeeper, a concussion check for the girl that just got hip-checked to the floor, or a high five for the girl that just made her first shot of the game, or the one that missed hers. No matter what, I tried to be prepared and anticipate what was coming. Sometimes this worked, other times it didn’t. How does this connect to EXAIR?
Well, I do the same thing in my role as an Application Engineer. When someone contacts us with a blowoff need or a static electricity issue in their process, I immediately go to work trying to connect the dots in my wild mind to what they need and how fast can we get this obstacle conquered together. If a customer has a product that isn’t quite working right, I start the process of what could have gone wrong, and I try to be methodical in my process of troubleshooting. This all comes from experience and I have been doing this for 15 years now. I never thought I would be an assistant basketball coach since the last time I played was in 6th grade. Well, I also never thought I would be a Certified Compressed Air System Specialist, yet here I am, because there was a need and I filled the need that was presented to me, just like the girls on this basketball team did.
By no means do I get every single product selection, or assistant coaching task right. By no means am I perfect, and I don’t claim to be. I do, however, try to make sure my attitude is focused on achieving the task at hand, whether it be helping a player set a good pick or a customer select the right vacuum, then I make sure I exert the effort needed to get the answers and solutions that both sides need.
Brian Farno, MBA – CCASS
National Business Development Manager
BrianFarno@EXAIR.com
@EXAIR_BF
