In the grand scheme of compressed air systems, Receiver Tanks are an oft overlooked component to a well designed system. The following video discusses when to use a secondary receiver tank and how to set one up. Enjoy!
Neal Raker
Application Engineer
nealraker@exair.com
You come in the morning and find a piece of equipment broken. The quintessential response you get is “I dunno, second shift must have done it”. We have all been there and I as well.
I took a service call from a customer complaining that the product of ours he just purchased did not work. I was talking to a third-party materials manager. Someone dropped it off on his desk and said it was junk and did not work. I wanted to diagnose the problem but he was totally oblivious to what the part was. My only option was to have him send it in to me and I would evaluate it for warranty.
As it turned out some of the internal pieces were missing and…it was not one of our products.
I called the gentleman back and told him that someone had taken it apart and lost some pieces. He was quick to let me know that is the way they received it. Dedicated to stellar customer service that we are here at EXAIR, I hung in with him and advised him of what pieces were missing and that it was not our product.
I later got a call from the shop manager who said the procurement company had gotten it all wrong. He wanted to order replacement parts. I told him that his cold gun was of another manufacturer and that our parts are not interchangeable. He was taken back by my taking the time to identify the missing parts even though it was not our product. It was a level of service that he was not used to.
As it ended, he instructed me to scrap the unit they had sent in and ordered a new unit from us.
Joe Panfalone
Application Engineer
Phone (513) 671-3322
Fax (513) 671-3363
Web: www.exair.com
Twitter: www.twitter.com/exair_jp
Facebook: http://www.facebook.com/exair
Anytime I here the word “change” I think of Blind Melon. Â I know most people probably think about President Obama but I am not one of those. Â I prefer music over politics. Â There is one thing in this life that will always be present and that is change. Â In business if you aren’t constantly changing and evolving then progress will also stop. Â This is why here at EXAIR we are constantly changing and evolving. Â This can be seen in our constantly expanding product lines. Â This year alone we have released dozens of new products and we still aren’t done.
If you would like to be notified of all these changes just register for our e-news. Â We’ll keep you completely up to date on all the changes we’re going through.
Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF
I read through a lengthy article earlier this week about a teenager who built a nuclear breeder reactor in his backyard. (I tweeted it to follow application engineer and sailor/known boy scout enthusiast, Russ Bowman) The story was well told, well written, and extremely captivating. One of the most notable components of the story was the determination of the protagonist. The story of a young man with an ambitious goal, and enthusiasm to match was quite inspiring. Although I have no intention of building a nuclear reactor in my backyard (need that space for the giant trampoline!), I do have other goals that in comparison seem quite attainable.
As I compared some of my more stagnant aspirations to those told in this story, I felt a deep frustration with myself in not having done more to move them forward.
Move forward three days and I’m still of the same school of thought. Thinking “I need to do that” rather than having a tactile plan for achievement. This reflection has prompted a few more tangent thoughts. One, I’ve considered whether I really want to do what I’ve been putting off; and two, (once the aforementioned question is answered with a yes) how do I go about moving forward.
I have and always will be a list oriented person. Making a list means things get done, I think I’ve touched on this in previous posts. The downfall to this method is I often end up with too many lists or more frequently, a list too large. So, a revision was needed. I’ve made amendments to my process and in the end have devoted myself to one task per day. I’ve given myself the duty of doing one thing in a positive, forward direction, however small to keep myself on track.
If you need help moving your application in a positive direction or need engineering assistance from EXAIR, please feel free to call.
Lee Evans
Application Engineer
leeevans@exair.com
@exair_le
