Some Things You’re Stuck With, Others You Are Not

This past Saturday, my wife and I awoke to several missed calls from her mother.  The first reaction was, oh no, something has happened with someone and it is bad.   The good news is everyone in her family is just fine.   The bad news is,  the car my brother in law borrowed from us would not be getting returned in the same condition it left in.    While he was driving on the interstate he encountered some ice which caused him to lose control and meet a concrete divider head on, then spin and touch the back end too.  The good news again is, he is safe, the airbags did their job and kept him safe.  He was able to still make it to his destination which was a test for a new job.  The funniest part of the ordeal is the whole reason he had our car in the first place.  He had borrowed our Matrix while his truck was in the body shop getting repaired from a fight with a knee high wall and a shallow right turn.   Needless to say his truck was scratched and dented up pretty badly.  Now the same shop has two cars from the same family.  I don’t know if they could stay in business without my wife’s family being customers.  A picture of the aftermath on our Matrix is below.

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The reason for telling this story is to explain how the situation was handled.  When we first heard the news my immediate reaction was solely based on my frontal lobe thinking.  It was all emotion, I couldn’t believe something like this could happen and was furious for about 15 seconds.  Then I made sure to logically process everything about the situation.  When it all boils down to it, a car can be replaced, my brother in law is far more important than anything else that happened.  We really were just glad that he wasn’t hurt in the accident.

I joke with my in-laws that I would like to exchange them for some that work better.  The truth is, family is family, you are stuck with them whether you want them or not.   If you have an EXAIR product though, you aren’t stuck with it.  I know I have said it time and time again.  If for any reason you determine that one of our products you have bought factory direct from us doesn’t fit your needs, wants, or likes.  Simply give us a call.  We will honor our 30 day guarantee on stock products.  We don’t want you to feel like you do when you have to go to the in laws house for the holidays and the only thing you can do is try to find a nice dark quiet place to hide until it is time to leave.

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Just to make sure my message is clear,  don’t ever feel like you are stuck with an EXAIR product that you ordered from us, from our shipped same day stock.  We want to make sure you never feel like you are left stranded on the side of the highway or worse, at the in-laws for a 7 hour dinner (I’m joking! …I could only stand it for about 6 hours).

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF

What The 30 Day Unconditional Guarantee Can Do For You. And Us.

If you’re reading this, then we must have one thing in common: we’re regular visitors to the EXAIR Blog. I work with these guys, so, odds are, I’ve heard it before I read it (and I want you to know that’s not always a blessing), but I still read them…mainly for the pictures.

This has nothing to do with my blog, but it's just awesome.
This has nothing to do with my blog, but it’s just awesome.

The other day, Brian Farno wrote a great piece on how to use our 30 Day Unconditional Guarantee to “prove out” an application before ordering a custom made (and non-returnable) product. Some folks are hesitant to do this, because they feel bad about taking advantage of us – “gaming the system,” I’ve heard it called. Don’t. It’s still better for both of us than sticking you with something that doesn’t give the desired results, and you can’t return.

I helped a customer a while back with a static elimination application – they were interested in a 102” long Super Ion Air Knife…this was an ideal case where a 96” long unit could be used to test performance. This one turned out even better than anyone expected: they actually got the results they were looking for from the 96” Super Ion Air Knife, so we were all pleased.

Another benefit of the Guarantee is, we get to find out where things DON’T work. This can be just about as valuable as knowing where they DO work. I’ve gained many a potential customer’s trust by being up-front with them, and, if I know what DOES work, I’ll be happy to tell you where you might be able to get it. We all will…we want to be your first call for your compressed air application needs. Try us.

Russ Bowman
Application Engineer
EXAIR Corporation
(513)671-3322 local
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